I received cosmetic dental treatment at Designer Smiles Dental Studio. Unfortunately, the final cosmetic outcome did not meet reasonable expectations. The white crowns are visibly three different shades and do not match uniformly. The gold restorations do not properly meet the gum line. These concerns were brought to the office's attention multiple times. I was initially informed the issue would be reviewed. I was later told that the dental lab was responsible for the shade differences and was directed to contact the lab myself. When I contacted the lab, I was informed that they work for the dentist, not directly for patients, and that concerns should be addressed through the office. After that, my subsequent calls seeking clarification and resolution were not returned, and I was later informed that any additional corrections would be my responsibility. I believe when cosmetic dental work does not meet expected standards, there should be a clear and fair process for resolving concerns without shifting responsibility to the patient. I am sharing my personal experience so others can make informed decisions. read more

I was told I needed a crown. After reading the other reviews, who knows whether I did actually need it or not? Either way, they put the (permanent, not temporary) crown on, and it popped off days later. Then they took a new impression and sent it to the lab for a new one. After the third time of trying to put it on and blaming the lab every time for it being wrong, Richardson could obviously tell I was frustrated with having to keep coming back. She asked me where my wife and I liked to go eat and what kind of wine my wife liked (implying she might give us a gift card or some wine or something to smooth things over) and then never gave us anything. I've switched dentists and won't ever go back there. read more

i arrived 15min early so i could get back to work early, & to fill out my paperwork in person (new patient email was sent to me offering this option to fill out paperwork person). here are my complaints about my new patient visit 1. both clerks asked me to go home to fill out my paperwork, "since you're early anyway, can you go home to fill out the paperwork? we don't have the paperwork here anymore." while on the exam chair, i politely told the dr. that I was asked to go home; that i wasn't allowed to fill out the paperwork in person. The dentist did not agree or disagree or apologize for this (strange). 2. I had my dental xrays emailed to Designer Smiled from my previous dentist. I was on the cc line of that email. Norma still claimed she didn't have the xrays, & from her desk she said to me in a passive-aggressive way whike I was seated in the waiting room, "That's ok I'll just look for them online." (i called my previous dentist about this & the receptionist said that dental xrays don't get posted online OR onto a dayabase) 3. I uploaded my drivers license on the e-form & Norma still wanted to make copies of my ID when I got back to the office. 4. when i returned from home they made me wait in the waiting room for another 30min (at least) until I asked how much longer (i was seeing 2 other patients get seen before me) 5. lastly, the online intake form asked for the make & model of our vehicle (mandatory items), plus employment data. 5. when i checked out w Norma after my exam, she asks randomly, "do you work from home?" i was cordial throughout but after further reflection, I realized that I by not saying anything I perpetuate the problem for others. i wanted to be ok with my visit until i shared my experience with 2 other medical practitioners. so i called designer smiles the next day, to reconcile this experience before i left a review. Norma patronized me when she answered the phone. I am Not dealing with this place anymore. read more

Fast... easy... painless! Everyone was so kind and helpful. They even told me that they could set up a payment plan to get all of the work done that I need. Best dentist office I've ever visited. read more

Don't go here! It's not worth it! She does crowns on patients that don't need them done.

I have gone to Dr. Richardson since the near beginning of her practice. I love her! She takes care of my teethe and makes sure I have a healthy smile. She is understanding and has wonderful bedside manner. I love Designer Smiles! read more

Designer Smiles Dental Studio, PC - A beautiful, healthy Smile! - General Dentistry Near Me - Pike Road, Alabama

I was treated very badly at this office. I have never been to an office where they mistreat you, just because you have a $200 balance. I was going through covid, I had high blood pressure, and was still charged a cancellation fee. My front crown has not infected by gumline and I had to see an endodontist for this!! The entire staff is very unprofessional and they used me as an example of how $200 should not be sent to collections. I was very ashamed and I will never do business with them ever again. The only person that is trained there is Lynn. read more

This dentist performed services on me that I did not ask for and sent me the bill! She referred me to an oral surgeon to have my teeth removed. Once she found out that I was considering having an implant, she shaved adjacent teeth down for a bridge and sent me a bill for service I didn't ask for. I'm intelligent enough to not allow her to go over my annual coverage and pay approximately $1500 out of pocket. Otherwise, I would have just gotten the implant for the same price. Now my teeth are ruin. I refused to go back to her. I was under the understanding that I was getting one cavity repaired because she said she wanted to take care of it immediately. Instead she shave both teeth down. I was devastated and the way she handled things I knew for certain that I was not the only victim. Thanks for the confirmation. Please pay attention to your insurance bill and BE AWARE! read more

This woman posing as a competent medical professional is proof positive that someone has to graduate last! Seems she defrauds customers by performing unnecessary procedures and forcing patients to pay out of pocket for her shoddy handiwork. She needs to be closed down! read more

Trying to profit by doing unneeded procedures and messing up patients teeth for life. Tried to do $1800 in totally unneeded dental work so we went somewhere else and were told that it was absurd they wanted to do the procedures they had recommended (multiple crowns). 1 tiny filling and polishing a stain was all that was needed. They should be shutdown. Use another dentist! read more