I had an inconsistent vibration while driving at freeway speeds. It would go away for a little…read morewhile and come back. My first thought was that it was a loose sound deadening pad in the tire because it was inconsistent. I went to a local small business tire shop in Novato and explained my problem. I asked them to dismount the tires and check the pad. Instead, they just balanced the tire and sent me on my way. Needless to say, the problem remained. Same story at another local tire shop. I made two visits and they still refused to dismount the tire and inspect it. Both places charged me for a balancing. Finally I took it to America's Tire. There, Kevin helped me out and immediately dismounted the tire and found the loose foam pad. He put it back together and balanced the tire. Problem solved! It was very frustrating not being heard by the other tire shops, but Kevin was familiar with the problem and helped me out. I truly appreciate a business that listens to their customers.

I came here for new tires and overall had a really good experience. The pricing was significantly…read morecheaper than comparable places in Marin, which was a huge plus, and the shop itself is clean, organized, and easy to be in while you wait. When I arrived, they took my car right away since I had already prepaid and scheduled my appointment. Everything was done super fast, about 45 minutes total. Kevin was very helpful, and George at the front desk was especially kind, knowledgeable, and welcoming. You could tell he really knew his stuff and was happy to help. I drive a German car, and while I'm happy with the new tires and feel much safer driving now, the reason I'm not giving five stars is because when I left, one of my sensors was going off. Their system showed that I needed to drive for about 20 minutes for it to reset. I ended up setting a timer on my phone and driving around until it cleared, which it eventually did, but I was also running low on gas, so the whole thing was a bit stressful. Before leaving, I wanted to make sure the sensor was accurate, but it ended up being something I had to follow up on over the phone with Kevin later, which was fine, but when you're spending over $1,000, that's the kind of thing that would be nice to have double-checked before sending someone on their way. Especially with more particular cars like German vehicles that have lots of sensors. That said, I really appreciate that they offer free tire rotations every 5,000-7,000 miles, and the team works fast and efficiently. Overall, I'm happy with my tires and would come back. One small recommendation: one of the bathrooms had a broken sink, and there wasn't any hand sanitizer available. With so many people using the restroom, it would be great to have that fixed. All in all, a solid place with good pricing, friendly staff, and efficient service -- just a couple of details that could be improved.

Best of the best! The team: Fernando, David, Desiree (And…read morethe guys hiding in the back). Honest, Professional and Clean! (After dealing with another goof ball in Santa Rosa) My experience with this team was nothing but Excellent! I am an extremely picky person and a perfectionist... And I am completely satisfied! Old school values put to use very well. (Very impressive) I feel I paid a fair price for all the work done on my 2000 Toyota 4 runner Supercharged (5 speed Manual Transmission). This team is the best of the best! I would like to name the unprofessional idiots in Santa Rosa but I will refrain at this time. I will tell everyone and my friends to take their vehicles to Rohnert Park Transmission. And for the folks I don't like.... I will send them to the other goof balls. Thanks again to Fernando and his professional team! It was nice working with you!

I keep it simple. Amazing service from the moment I walked into the door, professional and…read morestraightforward. Would recommend this business to anybody! Thank you very much for the great service.