I rarely leave reviews, but my experience with Reliable Hardware and Steel was beyond disappointing from start to finish. In February 2026, I came in and met with William about building custom standing marquee frames for my business. He drew up plans and told me they could make adjustable frames that would hold my marquee letters and numbers. After several days with no follow-up, I had to repeatedly call and leave messages before someone finally called back and apologized. I returned to the shop and William admitted he had forgotten about the project and had misplaced the original drawings. We went over everything again from scratch, and he even brought in another senior welder to discuss ideas and create a mock-up to make sure the final product would work correctly. I made it extremely clear that these frames were needed for booked events, including the Sonoma County Cheese Festival on March 21st. I was assured multiple times that the project would be completed in time. I was also told the work should only take a few hours plus material prep, so the pricing discussion sounded reasonable at first. At their request, I brought in my marquee numbers so they could properly mock up the frame and ensure everything fit correctly. After dropping them off, communication once again completely disappeared. I called multiple times trying to get updates and eventually stopped expecting responses because of how poorly communication had already gone. Over a month later, long after the deadline had passed and after I had already been forced to look for other solutions for my clients, they finally called me to come see the frame. The frame itself was rusty, had water inside it, and the quoted price ended up being around $1,150 for ONE frame -- far higher than what had originally been discussed. What upset me even more was the condition of my marquee numbers when they returned them. They were dropped off in excellent condition, freshly painted, and barely used. When I got them back, they were filthy, stained, covered in rust residue, and appeared to have been left sitting in water. The wooden bases were compromised and now require repairs and repainting before I can even rent them out again. As a small business owner, this cost me time, money, missed opportunities, and damage to equipment I worked hard to build. To make things worse, after I declined the frame because of the condition and pricing, the interaction became hostile. Instead of handling the situation professionally, I was told to "get the fuck out of my shop," followed by additional insults from management. The lack of communication, missed deadlines, poor care of customer property, and unprofessional behavior made this one of the worst business experiences I've had. read more

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I use to come here at least once a month for various fabrication needs. I just phoned them about a current project and the guy on the phone was really helpful. This is an excellent supply house for steel and aluminum, plate steel, angle iron, square tube, round stock, expanded metal, barrel hinges you name it they either have it in stock or they'll get it for you. This is a fantastic place for all of your metal and fabrication needs! And they have excellent customer service!!! They've been my go to for 20 years now, and man have they made my life better and easier by always having exactly what I need, or helping me come up with excellent solutions to fix things both at work and at home! I highly recommend this place!!! read more

I took the tow bar for my mower in to have it converted from a pin hitch to a 17/8" ball hitch. Will did a fantastic job, in the time frame promissed. (dropped it off on Friday, picked it up on Monday. Could not be happier, used it the other day and it worked like a charm. read more

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Very helpful and patient in getting me to understand what I needed to tap polycarb materials. I didn't know this store before. I will most definitely be back. read more

The guys helped us with fabricating parts for our vintage trailer. Very reasonable price and done perfectly to specifications. This is the best in Sonoma County for metal and metal work. read more

This place is legit. They cut and bent sheets of stainless for an outdoor kitchen hood. Ended up being around 400 bucks. Other manufacturers could wrap their heads around what I was asking for and gave me some fairly outrageously high prices quotes. At reliable I: a) came in and picked the steel i wanted b) drew a Lil picture with measurements and specifics c) came back later that day and picked up my order It was a very easy process and I am satisfied. Initially there was a mistake made due to the wrong side of the material being bent. I was immediately accommodated and the problem was solved. I will be using this company for every single metal project in the future. Thank you team read more

I'd like to say a special thank you to Dale & Will for taking care of my trailer project that I have put off doing for a long time. I highly recommend them for all your steel & welding needs , Will really put in a lot of effort into my project. From grinding to welding and not to forget he evenly spaced everything to look absolutely perfect, Thank you Reliable Hardware for a job well done read more

Came in today for some really odd Italian screws for a new hanging light install. Cameron helped me, they only had one size and length so he gave me a good amount to try! Who does that! I'll tell you, life is good in Santa Rosa when you have wonderful experiences like this! read more

Always friendly and professional. Large assortment of steel hardware and steel products. I frequently just drop by for same day small welding projects and get quick service. On the negative side their tee shirts don't have pockets. read more

Thanks to CJ at Reliable Steel for mounting Bill The Goat onto his base. He was a labor of love I made from old rusty parts and an old radiator. CJ added the awesome finishing touch! All the guys there were great and helpful. Such a cool place! read more

Reliable Hardware & Steel - Bill The Goat. Thanks to CJ! - Metal Fabricators Near Me - Santa Rosa, California

Dale, Kyle and the rest of the team are great to work with. I have had them help me with a lot of projects and in many cases Kyle has asked me why I was doing it in such and such away, and suggested other ways that were cheaper but got me the same end result. Great Group, Great Company! read more

I went there to buy steel, Kyle said he would call me back to set up the order. I tried to call him again, and ask to speak with who ever would set up the order. He said they were not there. I asked for the persons cell phone. He said "OHHHH NOOOO WAYYYY!!" and said they "WOULD NEVER GIVE OUT A CELL PHONE NUMBER OF A WORKER" Thats understandable, but I still never got any type of call back. I ended up purchasing my steel and having it deliverd from Van Bebber bros in Petaluma. Its unfortunate they lost my business, because this was an order in excess of 10k ($10,000), and I have done business with them in past. I would recommend Van Bebber Brothers of Petaluma over Reliable Hardware and Steel if your looking for "reliability" lol! read more

They have $200000 dollar machines and dont know how to use them, the water jet companys offer free tech support and training but they dont know how to scale the file. Owner DALE rude and manage rkyle is rude... read more

I called to order 2 cut and threaded pipes, was given the price, then ordered them. When we went to pick the pipes up a few days later only one piece was on the order and completed. Some confusion about the quantity and the total price. Also, the order was to be prepaid on the credit card I gave over the phone. My employee ended up paying with his company card . . . twice, to get the 2nd piece of pipe we needed. Not very detail oriented with in-house communications. I have no problem paying the price I get, nor a higher price if it's the needed price for the pieces. But, I can't go back to my clients now to ask for the difference to be covered by them when it's Reliable's fault. Not good. Our other experiences with the company have been very good, so I'm going to assume it was just an 'off day' and let it ride. read more

Everytime i come into reliable the staff are always helpful, And very accommodating. If they dont have it in stock they can almost always order it in. Have had a few things cut out from them and have turnes out great! Top notch "hardware" store. A cut above the rest!!! read more

I looked around for some specific metric bolts at all of the normal hardware stores in Santa Rosa and came up with nothing. I called Reliable and Erica assured me they had the bolts. I came in and Erica fitted me with the exact hardware I was looking for. They were a fraction of the price compared to online retailers. I came back for some washers and Dale helped me out. These guys are awesome! I will certainly come back for my all of my metric hardware needs. Thank you! read more

First time yelp reviewer, wanted to give a shout-out to this place. Been here a couple times and every time staff has been professional, flexible and happy to help - even when you're not buying huge quantities of steel. This is a great independent business. I've been to a couple other steel suppliers who are not interested in giving small buyers the time of day. Highly recommend. read more

These guys are amazing. Every project I have needed help with they have taken their time to explain my options and offer ideas that I have not thought about. The pricing is super reasonable and they are really nice folks. I will defiantly return. read more

Great place, they cut a 20 foot stick down into three sections and through it in my truck. No charge.

These guys are awesome and know their stuff when it comes to metal. Or if you need specific nuts, bolts, screws, or metal. read more

I have been coming to reliable hardware and steel for about 10 years now. They have always been very helpful and accommodating to my needs. Its a family run business and their hardware prices are usually better than the big box stores. I recommend highly. read more

If you are ever looking for a weird bolt, screw, washer, bit or really any stuff like that Reliable really is where you should just go. Stop with the depot or Friedman's that is old school and boring. Reliable has all that weird stuff. I needed a cotter pin in a ridiculous size and they had a box full. Not to mention that they will make you whatever you want in the shop. Not to many places like this anymore. read more

Dale and Kyle are awesome. Never ever have they been anything but honest professional and awesome,there work is incredible and you can not find anyone else in this town like them .we have known them for over 20 year and have always been very reasonable in there prices for there high quality work and service. I highly recommend them over anywhere else great family business always great work they take pride in everything they do! read more

We've been going to them for years and have always been happy with our experience except for this last transaction. We needed custom made plates for our remodel project, brought our template & asked for a price. 2 days later the manager, Kyle called and said the price would be $1270 ish, my husband asked if that was out the door and he confirmed, yes, we gave them the go ahead. We went today to pick up the plates the price changed to over $1400. When my husband questioned the price difference the lady had to call over Kyle. Kyle stated that the difference was tax, however my husband explained that during their conversation it was discussed that the $1200 figure was all inclusive, out the door, Kyle then said he would waive the tax and just charge the $1200 and started to walk away. This is where is got bad, he turned around & said " you got your way" & "this is the last I will ever do a water cut for you". My husband responded and told him that if you quote a price that as a customer that's what is expected to pay and that the mistake is on him not the customer. Had he meant $1200 plus tax he should have communicated that. Kyle got right in my husband's face as if he was ready to fight, who treats customers in that manner? Kyle is rude and unprofessional and should not be in a position dealing with customers. We will never go back and warn potential customers of the volatile employee and poor business conduct. There are plenty of other places that can provide the same service at better pricing. read more

Lots of hardware and steel! Seriously though the staff is very knowledgeable.