Can't begin to thank our agent Donna Carlin for her exceptional service, above and beyond what you…read morewould expect. We had a family tragedy three days before our trip, some in our group had to stay behind, she worked miracles so the rest of the group had no other hurdles to conquer. Our trip went smoothly and everyone enjoyed it immensely. I highly recommend her and her agency. We will use them again!

Kathleen Williams was a great resource for our family! Our family was able to have a seamless…read morevacation because of all of her proactive work. I really appreciated her personal approach. I have 5 kids so planning can be hectic. Having her by my side made all my worries float away and I could focus on what really mattered- just enjoying the vacation! 10 out of 10 will use her again!

I own a wedding planning business and I've worked with Lisa on many occasions. She's always…read moreprofessional and always gets my clients the best deals. Any time we work on weddings or small groups for destination travel Lisa is the first person I recommend. I even use Lisa to handle my own personal travel arrangements. She's easy to work with and has an amazing personality. She's the bees knees!

If I could give zero stars, I would! We had a HORRIBLE experience with Concordia Travel Center. I…read moredid not know that they book everything through Travel Impressions, and apparently they are owned by American Express. I will make sure to contact them directly with this complaint. Lisa at Concordia Travel Center FAILED/NEGLECTED to tell me that we needed visas to travel on the vacation package she booked for us, and because of that, we were stuck 2 nights at the connecting flight location to obtain the required visa. This not only cost us additional hotel and travel expenses at the connecting flight location, but we also lost 2 nights of hotel at our original travel location, which was at about $1,000 per night, and we also had to pay an additional $800 for re-booking the connecting flight 2 days later. HORRIBLE TRAVEL AGENT!

We just returned home from our honeymoon in South Africa and can't thank Mary enough for the…read morewonderful trip she put together. She took care of every detail from the flights and transportation to having champagne waiting for us at check-in. We would have never been able to plan a trip of this magnitude, but she literally thought of everything. Mary was attentive to our needs and concerns and was always quick to respond to any questions or concerns that arose. Her personal service far exceeded our expectations! We will be using Mary to plan all of our trips in the future, as she removed all of the stress from the planning process and put together for us the trip of a lifetime. Thank you again Mary!

Couldn't be more pleased with the service Lisa gave us booking our trip to Puerto Rico!! From the…read moreairflight to the car rental (JEEP, fun fun) to the hotel!! She set us up in a beautiful hotel right on the ocean in San Juan! Exactly what we were looking for! I would highly recommend Shore Luv Travel for next trip! Thank you Lisa!!

Lisa from Shore Luv travel is one of the best travel agents we have ever dealt with. She gets to…read moreknow her clients and what type of vacation they are interested in. She is very informative, knowledgeable, and honest about the resorts she is recommending. She always tries to find the best deals. She is in constant communication with us either via email or by phone. She is always available to answer any questions we may have. She definitely goes above and beyond to provide excellent service. Looking forward to booking our next vacation with her soon.

Great service from very caring advisor! Highly recommend for…read morejust about any kind of trip

Our Alaska vacation was a trip of a lifetime. While this was our third visit to Alaska, this one…read morewas the best! Jeff's in-depth knowledge of the state, his careful attention to our desired activities, and his partnerships with local suppliers all lead to this incredible experience that was unforgettable. Our friends followed our adventures and are all in awe of every day of this trip. Going to Katmai was one of the best days ever! Thank you Jeff for creating a perfect itinerary for the four of us. Ive and Doug, Cheryl and Chris

My wife has used this travel agency for years , and has always been very satisfied. We were just…read moremarried, we had Ruth book a New England ,Canada cruise. As she looked over the itinerary , she notices that the cruise's schedule isn't showing the return to Bayonne. She calls Ruth , and is told it must be a mistake. While at sea ,it turns out that it's not a mistake. When she calls Ruth from the ship, Ruth says that after she hung up the phone with her, she said to a colleague ,"That Was A Strange Conversation". She never took any responsibility for the debacle . A strange conversation? Why wouldn't you, as the travel agent ,say how are you getting home from Quebec City? She wouldn't even book flights home for us. Our car was in the garage at Cape Liberty . Plane fare, cabs, extra days parking at Cape Liberty ,( not to mention the stress of dealing with connecting flights )we were out approximately $800.00 . The woman never offered a nickel in compensation. We just booked a California trip, and are planning an Alaska trip. We'll never use this travel agency again. You use a travel agent to avoid unnecessary debacles, not to create them. After showing loyalty to this particular agent for years, that loyalty was not returned when needed. Now she's lost our loyalty , trust, AND SHE'S LOST OUR BUSINESS!!!!

I started using this travel agent because they used to donate round trip tickets to a nonprofit…read moreorganization I'm involved with. I booked long trips w/ them w/ no problem, and my husband used them for our honeymoon. If you get Ted or Patty, they were very helpful. But I don't know what's happened to them recently, if they are too busy or understaffed or what, but we tried to book a beach vacation over spring break and the travel agent who I never dealt with before, (Micky) was so incredibly rude and just kept telling me how last min. it was and then never got back to me. I even followed up and then nothing. If you can't help me, at least be polite enough to say so so I can move on. Don't lecture me and then not help me. We decided to give them the benefit of the doubt and try to contact Ted directly this time since he helped us before and we didn't hear back from him for a few days before that same awful travel agent contact us to say he was out of town. I kind of wish we got an automated response at least. Fortunately we don't use travel agents that often, but when we do we won't be using these guys anymore.

Katie and Ted...no words can express how truly grateful Mike and I are to the two of you for…read morecreating such an amazing Honeymoon for us. Considering all the flights we took and all the places we visited, there was not one hiccup during the entire trip. Everything we experienced was exquisite - thanks to you too. We will certainly be using Excel Travel in the future!