We used Jennifer at Reserve Travel to plan our honeymoon in Japan and the planning process created…read morefar more stress and financial burden than expected. For anyone considering using her services, here are the main issues we encountered: Experiences changed without notice: One of our premium experiences was delivered at an unexpected different and much lower-tier venue without advance communication. Specifically, the experience ended up being a basic tourist sushi class rather than an intimate omakase-style experience originally described. A refund was requested and not honored in any capacity, nor was an explanation for the itinerary change without notice. The proposal and final itinerary did not align with our budget: We communicated our budget from the beginning, yet the initial proposal focused on extremely high-end luxury elements such as private drivers for all activities and extensive guided touring. When we declined to increase our budget, the itinerary was then scaled back significantly, removing experiences and converting many tours to public transportation, resulting in a trip very different from the one originally presented. Our budget was not respected: The proposal we received was roughly 73% above our budget, and even after removing experiences and revising the itinerary multiple times, we still ended up spending about 33% more than planned. We constantly had to check the cards we authorized, as there were a few instances where what was authorized did not match what was charged. At one point we were also overcharged for ski equipment and had to request a refund. Our budget was not thoughtfully managed: While parts of the itinerary were updated to reduce costs (for example switching tours to utilize public transportation), other decisions were inefficient. For example, a private driver traveled over an hour from Tokyo to pick us up in Hakone just to drive us 15 minutes to a train station. Additionally, our private transportation car was a huge van, rather than a regular car. Costs were extremely difficult to track: The distinction between "ground services," hotels, flights, and other expenses was never clearly presented. We repeatedly had to ask what was included versus what would be paid out-of-pocket. She stated that her team would handle domestic flight logistics, but did not specify the cost was not included in the "total package" and did not book these until a few weeks prior, after we had asked three separate times if the flights had been secured, resulting in having to pay hundreds of additional dollars. Tour itineraries were poorly structured: Several days involved traveling back and forth across the city rather than grouping activities geographically in a logical way. It did not seem that there was familiarity with the region, or the associated holidays during our travels. Prior to booking with Jennifer, we had expressed concerns about holidays and spring breaks, which were disregarded yet highly prevalent during our time there. Communication required repeated follow-ups: Many questions about the itinerary and costs had to be asked multiple times before receiving clear answers. Experiences were adjusted or removed without notice throughout the process, and during our trip. Little assistance with restaurant reservations: When we asked for dining recommendations for the ski portion of our trip, we were simply sent a list of restaurants copied from our hotel's website rather than receiving curated recommendations or reservation help. No real benefit from booking hotels through Jennifer: We completed detailed preference forms (favorite drinks, desserts, etc.), but none of those preferences were applied during our stays. Lack of accountability when issues occurred: When problems arose, responsibility was frequently shifted elsewhere... to us, to her assistants, or to "trusted" local partners, rather than working toward a resolution.

Great service from very caring advisor! Highly recommend for…read morejust about any kind of trip

From the owner: Over 35 years of designing luxury vacation experiences and honeymoons, we partner with top…read morehoteliers and resorts to create individual personal Travel experiences. From creating an itinerary to fit the client lifestyle to private touring and restaurant reservations we have experience and connections to create a memorable vacation.

Another fantastic experience booking with Heather of Sunny Days Getaways! We utilized her services…read moresoup to nuts for a trip to Turks & Caicos. Everything from our transportation to and from each airport to the perfect recommendations of our room and restaurants while at Beaches Resort, Heather nailed every detail yet again! We will continue to be repeat customers and highly recommend to all!

From the owner: Full service travel agent offering personalized vacations for you. I will do all of the work for…read moreyou. I can book Cruises, All-Inclusive Resorts, Events, Amusement Parks, and Vacation Packages. No trip is too large or too small. My services are of no charge to you. Specializing in Sandals and Beaches resorts for vacations, destination weddings and honeymoons!

I started using this travel agent because they used to donate round trip tickets to a nonprofit…read moreorganization I'm involved with. I booked long trips w/ them w/ no problem, and my husband used them for our honeymoon. If you get Ted or Patty, they were very helpful. But I don't know what's happened to them recently, if they are too busy or understaffed or what, but we tried to book a beach vacation over spring break and the travel agent who I never dealt with before, (Micky) was so incredibly rude and just kept telling me how last min. it was and then never got back to me. I even followed up and then nothing. If you can't help me, at least be polite enough to say so so I can move on. Don't lecture me and then not help me. We decided to give them the benefit of the doubt and try to contact Ted directly this time since he helped us before and we didn't hear back from him for a few days before that same awful travel agent contact us to say he was out of town. I kind of wish we got an automated response at least. Fortunately we don't use travel agents that often, but when we do we won't be using these guys anymore.

Katie and Ted...no words can express how truly grateful Mike and I are to the two of you for…read morecreating such an amazing Honeymoon for us. Considering all the flights we took and all the places we visited, there was not one hiccup during the entire trip. Everything we experienced was exquisite - thanks to you too. We will certainly be using Excel Travel in the future!

Jen Coppolino helped my boyfriend plan a surprise trip for my birthday, and I have to say, she did…read morea FANTASTIC job! The hotels we stayed at were so cozy and romantic, the excursions and restaurants she booked were the highlights of the trip, and she made everything work so seamlessly! I cannot recommend her and this company enough - will definitely be booking with her again for the next trip!

From the owner: We at Prestige Travel are fortunate to have such a diversified and passionate team of Travel…read moreConsultants. For over 30 years, we have been establishing special bonds with our clients, as we endeavor to treat each one as if they are our "only" one. Our Consultants use their knowledge, travel certifications, specializations and expertise in order to personalize the clients' trips, so that they will return with memorable travel experiences. We love traveling the World and sharing what we have learned and experienced first-hand, in order to provide our clients with their own unforgettable journeys. We are in travel after all, the most exciting and ever-changing industry in the world! Call us at 732-739-2424 for more information and to discuss your travel ideas. Please feel free to visit and use our website to Get a Quote and see an array of travel details.

This is my second trip to Italy with Anthony and Sojourn. I have traveled through much of Italy and…read moreI was excited for our trip as I knew I would learn and experience a ton! It was also a dream to get to travel there with my close friends and for them to see Italy for the first time! Our trip was curated so thoughtfully by Anthony. The food, the wine, the places we stayed, and the people we met along the way were all wonderful. From wine tasting in Tuscany, to the private tour of the winery itself, to hiking in Elba, to spontaneously going to the Montefalco festival (we were lucky that we happened to be nearby the weekend of the festival!!)... I experienced a whole new Italy I'd never seen before, new culinary styles, new wine varietals and exquisite scenery. Anthony has a joy and passion for Italy and travel and as his guests, we felt that joy throughout the entire trip. 5-stars for sure :)

Anthony had truly curated a perfect trip for my group! Between my group of 4 girls, we had…read moredifferent vacation styles and historically it would have been difficult to meet all of our requirements. However, he had made sure to create an itinerary that had a perfect blend of activity, relaxation and exploration and managed to split us off if needed. Honestly, I was a little apprehensive because I wasn't sure what the service Sojourn provided was for, but Anthony ensures that you are not stressed about a single thing throughout your journey. He had driven us to each of our destination points safely and had also booked us for local experiences that we would never have otherwise found. Between the private wine tours, once-in-a-lifetime dinners, and the freedom to explore everything else with no worries, it was truly a perfect vacation. Thanks Anthony!

We just returned home from our honeymoon in South Africa and can't thank Mary enough for the…read morewonderful trip she put together. She took care of every detail from the flights and transportation to having champagne waiting for us at check-in. We would have never been able to plan a trip of this magnitude, but she literally thought of everything. Mary was attentive to our needs and concerns and was always quick to respond to any questions or concerns that arose. Her personal service far exceeded our expectations! We will be using Mary to plan all of our trips in the future, as she removed all of the stress from the planning process and put together for us the trip of a lifetime. Thank you again Mary!

From the owner: The Travel Bug Vacation Planners specializes in custom designed honeymoons and vacations for the…read morediscerning traveler. Our destination specialties are Africa, Tahiti and the Islands of French Polynesia, Australia and New Zealand.