My grandmother had a stroke in February in Maryland and we live in another state. (PA) She was admitted into this skilled nursing facility after leaving the hospital. Being in the middle of a pandemic and in another state, our family really depended on this place to help my grandmother get back to as normal as possible no matter how difficult she may have been despite being in a brand new place with no visitors after a very traumatic experience. The whole time she was there her health declined. As soon as we could have her transported home we did. She hasn't eaten since her stroke in February and had to be placed on a PEG tube recently for nutrients. She had no bowel movements for months. She hasn't stood or walked, had bed sores starting and beginning signs of drop foot. This place did not work with her but just let her lay in bed all day long. I have no clue what else went on here but she is terrified to go to any other inpatient facility and refuses any type of treatment other than being at home. She would call us and tell us she wet herself or was thirsty, but when we said we would call the nurses station to assist her, she would say, "No don't, they will get mad" I do NOT recommend. This was with a family calling everyday to check on her. I can only imagine the patients that have nobody to check in on them. Would do 0 stars if it allowed me. read more

I want to add the fact that it is NOT the nurses , staff and physical therapists fault that Devlin Manor is not well organized. These people work extremely hard and are well educated in their fields. It's just a shame that the management is very unorganized. Many of your loved ones can't verbalize their needs!!! Management - Pay Attention to your staff!!!! read more

It was appalling the grievances I had, several were the same concern but nothing was done, and I was lied to by the wound nurse and the head nurse. Please send your loved one somewhere else unless you can be there to care for them. I felt like a watchdog when I was there, I worried nonstop when I wasn't, and I was disgusted by the lack of care given in the SKILLED nursing area she was in. It did not seem like it was the skilled area. They didn't care or notice that my loved one was barely eating. It took many requests and follow-ups for ANYTHING to be done, from requesting someone assist feed her because she could not do it herself to making sure her feet were propped up because of the start of bedsores to making sure she was checked to be changed on a regular basis because her skin was breaking down from the LACK of diaper changes and laying in her waste. Pills were found on the bed because they didn't help her take them and left the room, so they fell out of her hand - one pill is to prevent seizures. They didn't schedule an urgent test her doctor requested and she could have gone into a coma and died. They hadn't cleaned her dentures for I don't know how many days and they still didn't after it was requested. The call response time was horrendous and even outside of the meal times and medicine times. The response time was 25 minutes to an hour when the response time for EACH call is supposed to be 10 minutes. The average was 30+ minutes. They always stated they were staffed properly but when there are 3 aides to 35 patients and most need two aides to assist a time, it was not proper staffing. Even the staff members said they were always understaffed. I had to ask for barrier cream to be put on her bottom to prevent further skin breakdown when they should have done that from the beginning. They let her oxygen tank run out. There were about 3 staff members who seemed to care, and I felt at ease when they were on duty but there are 24 hrs in a day and they couldn't be there all the time. I would stay for hours on end to make sure she was being taken care so I can legitimately speak on all of these issues. Some patients thought I worked there because I was there so much and I helped some of them. If you can help it, do NOT SEND YOUR LOVED ONE THERE. read more