This is actually about a test I had done at the Dorothy McCormack center. I was a few minutes…read morelate for my dexascan . I apologized to the ladies at the front desk. They were very understanding. And professional. The check in process was short and sweet. I wish I could remember the names of the ladies , unfortunately I don't. I was almost immediately, called and proceeded to the scan. Again I was treated , by the technician in a warm and caring manner . Thank you all .

This is a very favorable rating over other experiences I have experienced at this facility. Also,…read moreit is Christmas. We were greeted imnediately by a super friendly staff member. Info was taken quickly and taken back immediately. We saw Dr Potter and were treated very well. Dr. Potter was very attentive and professional. (This has not been the case in the past with other "doctors" in the ER). We are very pleased with the service provided today.

Was recently a patient in the ER for the first time. I am a retired ER nurse with 30 years…read moreexperience and was very pleased with the care and service I received. From the moment I entered the waiting room I was met with kindness and compassion. I was in distress and was immediately taken to a room, evaluated by the nursing staff, the ER physician and Respiratory. Everyone was totally professional displaying both skill and compassion. Being fairly new to the area I am relieved to know that my family and myself will be in good hands should another emergency befall us. Thank you

We're recent transplants here so we come with a fresh perspective…read more I had learned about a new procedure at the monthly educational forums and inquired, had an evaluation. Once I was considered a candidate, I had the surgery and everything went very well. The staff was excellent. My wife went in for serious coughing and post-sinus issues that did NOT respond to anti-biotics, the initial one, and a stronger one. The first visit to the ER they took an x-ray and sent her home, basically saying to stick with the program and tough it out. She went in a second time to ER and they admitted her for pneumonia. The hospital facilities leave a lot to be desired, but they are sincerely working on improvements. They have a newly constructed ICU, and in two weeks will have a whole new ER (that is desperately needed). Since WVU Health Systems took over, City Hospital apparently has come a long way. We are open using this as a health care resource as it continues to improve its offerings, services, and facilities.

Rooms are crowded with people and equipment, no privacy. Every professional speaks so loudly and…read morelaughing with no consideration to other patient in the room. You hear everything. TV reception in room not good. The food in cafeteria is so/so.

My husband was a patient there from Jan 9th til the 11th of this month. He was on 4 surgical floor…read more He had a very good experience all the way around. Im sorry i cant remember all the nurses names and aides,but everyone was so helpful and caring. Mallory was the main nurse during the day and i remember another nurse was Christine I believe at night. I know there were others also and im sorry I cant recall their names. They did their best to answer any questions and were attentive all the time. Its hard being in the hospital anyhow,but it makes it so much easier when you have sensitive and caring people taking care of you.Everyone from housekeeping,nurse aides and all were excellent.

I rolled my car in February of 2025. After an ER visit and before i left the ER I had my VA…read moreinsurance on the phone talking with the hospital staff that took my information. Radiology and the ambulance got payed and had no issues. Over a year later Valley Health's main billing department still can not figure out how to get payed and constantly harasses me. Its not that my insurance wont pay its that they will not submit it properly and the VA kicks it back so they instead harass a disabled Marine corps veteran over their inability to to their job and bill properly. I get phone calls and letters over this bill that WOULD get payed if they just submit it properly. I have called them and tried to sort this issue out but they just keep resubmitting without fixing the issue and cant seem to figure it out. I do not recommend this hospital. If at all possible go anywhere else. They have terrible billing and will try to put you in debt you do not owe due to their own incompetence.

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

I have nothing but great reviews about Meritus, from beginning to current. I was referred to Dr…read more Jamal for a pretty big surgery on my back (removed an infected cyst). The staff at his office have been wonderful. Post surgery I had to stay at the hospital for 4 days while the pain and vitals were managed as well as the supplies I needed (have to have a vac on my back) arrived and post-surgical care (have to have my dressing changed 3x weekly) was set up. While at the hospital the nurses, CNAs, techs, dietitian, and staff were incredibly great!! They definitely took care of me and treated me with respect, kindness, and professionalism. Hospital visits and stays are never fun and no one likes to be there so how you're treated during a vulnerable and unpleasant time makes a huge difference!! Everyone was very thoughtful, didn't experience any disrespect nor rudeness. Yes, there are different cultures and personalities, but I was very happy with how they took care of me during this painful and uncomfortable time. Thank you all!!

This hospital remains appallingly bad. I went there as an ER patient and I had a long wait until a…read morenurse came to do the preliminary exam, either because the place is understaffed and just stupidly run. I called for a drink of water and never got it. Eventually, a doctor came to see me, told me I could leave, but did not remove my IV. I asked a nurse if she would remove it. She said no. I proposed to remove it myself, she threatened to call the police. Supposedly, drug addicts remove the IV for illegal use. I am 78, I have never used illegal drugs. My record is pristine. It was insulting to be lumped with lawbreakers. After making six calls for help, I should have called the police because I was being held against my wishes. An irate nurse materialized after the seventh call. She told me off for expecting service, informed me that I was not her only patient, and generally acted in an abusive and unprofessional way. I've called the patient's advocated twice to register a complaint. I don't expect a response. I will just forward this review to my lawyer. I'd give this place a Zero rating, if it were available.

This Hospital has been horrible with a bad name ever since I moved here 14 years ago. I went to the…read moreER due to high blood pressure with blurry vision and pressure in my head. My primary to told me to come here ASAP. The checkin area didn't care what I was here for as the cut me off when I tried to explain but they just wanted my name and DOB to put on a sticker. After sitting for an hour they called me back to get my vitals but don't seem to care what my problem is either. I was literally in the middle of explaining how I feel and happening to me and the lady just cut me off and started asking me there check box questions like do you feel safe at home, do feel suicidal, what medications, then was just like go back out and sit and someone will come get you. 45min and still sitting. Glad I'm not having a stroke or heart attack. They treat you like a box on a conveyor belt that needs scanned and that's all.... don't come here! Update: after sitting the ER waiting room for almost 4 hours, I went to the front desk to ask a question. I let them know I was here because my doctor wanted me monitored In case I had a stroke or heart attack. Their response was sorry we are busy and we don't know when we can get to you and that I could just leave if I wanted... how is this place not shut down.

Out patient receptionist outstanding . Easy to locate and…read morelots of parking. Appreciate attention and caring .

Thank goodness they were open as there were absolutely no urgent cares open within an hour of here!…read moreQuick, compassionate care close to home!

I want to qualify this review by saying I'm only reviewing their ER, not the rest of the hospital…read moreas I have no experience there. But I had to take my daughter to the ER while on vacation, which is never fun. The staff were friendly, and we were taken to an exam room pretty quickly. But once we were in the room, it seemed as if we were forgotten. Almost an hour went by before anyone came in to see my daughter, and then only after I went out to ask when she'd be seen. I do understand they have other patients that may have been in worse shape than she was, but someone could have at least checked in on us! The doctor who saw her was friendly and seemed compassionate, but after my daughter told her that she was already taking naproxen with no relief from her pain, the doctor wrote her a prescription for.........naproxen. Sorry, but as a nurse this is one of my biggest pet peeves....not everyone who comes into the hospital in pain is a drug seeker, and to simply write a prescription for something they can buy over the counter is unacceptable in my opinion. Especially when they've told you that they're already taking that drug with no results. So while I was ready to give the doc a glowing review for being friendly, she lost some points when that prescription was delivered by the nurse. Sorry doc, but you really should learn to listen to your patients a bit better. So the hospital gets good marks for friendly staff, but I had to ding them for the long wait with no communication and the screw up by the doc on the prescription.

Shitty treatment from the mental health staff. Just plain rude to me. Gave me a shot so I could…read moresleep but it did not work, and they did not talk to me. Kicked me out. Would not let me change into my street clothes. Left wearing paper scrubs and so Slippy socks.

DO NOT GO HERE, they do not care about their patients at all my sister went inside the emergency…read morebecause she is disoriented and having terrible seizures they let her go after two hours of being there she told them she didn't feel safe going home as no body was home to keep an ear out in case she did fall and smack her head again like last time or break a tooth like last time word for word the doctor said "I don't care" that's like taking a patient out of the mental hospital who is in danger to themselves and sending them home alone, absolutely ridiculous on for three hours later she had another seizure and had to take her to holy cross where they actually helped and cared for her, this team is disgusting, we are not your customers, we are not your enemy, we are patients who want to feel safe and be helped when we are on our last leg I'm so sad that this is how doctors treat their patients considering they only have a three star review tho not surprised also nor do we get a choice as the ambulance will not go to any farther hospital so it's either go there and get no help and almost risk your life, or keep risking your life this is no longer a hospital just a place where a bunch of shitty people wanna get paid and do nothing for their patients where is the humanity at in this world because Frederick hospital doesn't have any DO NOT GO HERE avoid at all cost holy cross, suburban, shady grove, are all amazing options with real doctors who put you and your safety first, I'm so disgusted i cant even believe this is real.