I needed carpet for my office. The owner of Spencer Furniture personally came and measured the…read moreroom. She found me a good carpet at an extremely fair price. She also found me an installer. Her personal interest encouraged me to stop by the store. Sue remembered me by first name and again personally helped me. I now have a new look family room thanks to her. I would recommend this company to anyone.

From the owner: Flooring, Furniture, Outdoor Furniture…read more Products Area Rugs, Carpet, Ceramic Tile, Custom Furniture, Custom Upholstery, Designer Furniture, Hardwood Flooring, Luxury Outdoor Furniture, LVP(Luxury Vinyl Plank), Mattresses, Patio Furniture, Patio Furniture Amish Made In Wisconsin, Tile Flooring, Vinyl Plank Services Flooring Installation, Flooring Showroom, Furniture Showroom, High Quality Installer Brands A-America, BarcaLounger, Intercon-Furniture, John Michael Designs, LLC, Leather Italia, Parker House Furniture, Jofran, Night and Day Furniture, Braxton Culler

WORST COUCH DELIVERY SERVICE & CUSTOMER SERVICE- DO NOT BUY FROM THE FURNITURE MART, ASHLEY…read moreFURNITURE, OR ANY OTHER SISTER COMPANIES!!!!!!!!!!! I ordered a couch from Ashley Furniture and paid to have it delivered. NOT ONCE did they say they only go up to floor three in an apartment or if it doesn't fit in the elevator, they would return the furniture. A piece of the couch did not fit in the elevator, so the guys tried to take my entire couch back rather than using the stairwell. I called the Ashley Furniture store we bought the couch from and they offered to pay the driver extra money to take the longer piece up the stairs. The driver refused, and proceeded to say he won't take their taxed money, only take cash from customers. I had to kick the guy out of my building because I felt so uncomfortable. I then received a call from Ashley Furniture/Furniture Mart customer care and the lady promised me reimbursement on the delivery and to find a crew to take it up the five flights at no extra cost to me. She told me she would call the next day to reschedule and I missed the call. I call back the customer care team and get an AWFUL dude on the phone telling me I don't get any of my money back, I have to pay for the extra flights of stairs, and I should go buy a smaller couch. I asked to speak to a manager and he REFUSED. His exact words were, "There's nothing a manager can do that I can't do." I hung up on that idiot and called back later to speak with someone else. The lady was very apologetic and promised a Director of the company would call me by end of day tomorrow. NO ONE CALLED. So I then call again and get another sweet lady who is also so sorry this all happened and sent me to a lead. The lead could do absolutely nothing for me so again, I asked for a Manager to call me by the next day. The next day comes and I FINALLY ended up speaking to the director and was still told I had to pay THREE HUNDRED DOLLARS to get my couch up five flights, or buy a smaller couch. THIS COMPANY HAS THE WORST CUSTOMER SERVICE AND PROMISE YOU THINGS THEY WON'T KEEP!

Ordered furniture in May. Called to check on the status of the order and the person answering the…read morephone was incredibly rude. Could not locate my salesperson (said he was there) and no one else could simply look up the order for me. I wasn't sure of my salesperson's name so I wanted to provide her with some additional context. She said he would call me back and hung up on me. Now I wait for a phone call back.... Growing tired of pathetic customer service and lack of staffing.

Bob's was awesome! The team did a great job giving me an accurate (and super reasonable) quote, and…read morethen showing up as promised and completing the job in time for a big holiday open house I was having. What I appreciated most was that they were super accommodating to some special requests (I asked for no fragrance, so they scheduled us first in the AM) and also worked in cleaning an area rug. Last but not least - we had some intense carpet stains from a previous pet that was very ill at his end of life, and the urine stains kept coming back up (gross I know, but true, it's hard to get out of the padding). Now several weeks post-clean, the carpets still look amazing and there are no signs of pet stains, WIN!! Thank you Josh, Christine, and Andrew!

Hands down the best carpet cleaners we have ever used and we have tried a lot of them over the…read moreyears. The price was literally 1/4 of what we had paid in the past. (Not exaggerated) Andrew was fantastic! I was able to setup the appointment via email with Christine. They sent me a reminder text the night before (loved that) Andrew showed up promptly and made our pet stained carpets absolutely spotless. He was clearly very knowledgable about what he was doing. Could not be happier with Bob's Cleaning and our experience with their staff!

We three went 1/3/19 (which was my birthday) to Sioux Falls for my mother-in-law to shop for…read morefurniture in this store after seeing their inventory pictures online. Love this shop and their selection. We purchased many high end pre-owned items and they arranged hassle-free next day delivery to another state (two hours away) at a very affordable price. Delivery men were very good at their job and extremely courteous. Highly recommend this business.

A Hit or Miss Place - in More Ways than One…read more The goods: Mostly the kind of furniture the 55+ community likes - stuffed chairs and sofas with floral upholstery, heavy wood furniture like sideboards, dressers and headboards, and fancy table lamps. Don't expect the good stuff like Henkel-Harris, Bassett, Baker or Henredon - you won't find much better than middle-end like Ethan Allen. But if you're looking for used furniture, this is one of the few options, as the other resale/thrift shops in the city have little or no furniture, except for Consignors Design up the street. Prices aren't low for used furniture, so carefully watching the constant furniture sales around town might offer something new for just a little more. Back room does have a selection of recliners that someone looking to furnish a den or first apartment might like. Here and there you might find a nice piece of accent furniture, but the goods are packed pretty close, so you have to look carefully around. Wall art is mostly just printed landscape posters in frames - the kind of stuff that usually hangs on the wall over a sofa - nothing original or collectible. Decorative items are the better thrift shop variety. Stock doesn't change much from month to month. The staff: I've been in five times now, and it's remarkable how some of the people know the basics of Retail 101 that you learn if you worked in a mall store in high school, and some don't. Once when I was there, the staff was a teenager/young woman who looked up from the desk, said "let me know if need anything," and returned to her phone. Another time it was a slender older woman with blonde highlights who came around the counter, said hello, and asked if there was anything special I was looking for. She offered the store's business card as I left, and asked me to come again. She definitely understood Retail 101 - each new customer is a potential return customer, and also someone who might refer other customers. The other staff (owner?) was a short older woman with a blonde ponytail, who was looking at her phone when I came in, looked up, and went back to the phone. Another time she did talk to me, but then the phone rang, and she forgot Retail 101 - the person in front of you is more important than the person on the phone (barring a medical emergency, which it definitely wasn't). Bringing in something for consignment can be hit or miss, too, and again, even if something is turned down, a friendly "Well, it's not what I'm looking for right now, but thank you for coming by, and keep me in mind if you have anything else" would generate more future inventory than a curt rejection. In a place like this the customers could also be suppliers and the suppliers may later be customers; today's item might not be marketable, but the next thing the consigner would bring in might sell for a good price (and the consignor might walk out with a purchase) - something Ponytail and Teenager didn't seem to grasp. Each time I was in there - weekday or weekend - I was the only person there, so the business wasn't exactly booming. It's not worth a special trip, but if you're in the hardware store or grocery store in the neighborhood, it might be worth walking over if there's something in particular for which you're looking. You could get lucky and find Blonde Highlights on duty, too.

My sales rep was wonderful! He did a great job of helping me find a solution to my flooring…read morechallenge. I am not enamored with the choices on the market now but Joel helped me find something that I am reasonably happy with. I'm 100 miles away and Thornton really had a wide variety. So glad to have a solution & will return to them again - just wish they were closer!

I did not have time to come in to the showroom to choose what I wanted so everything was…read morecommunicated via email. I was offered very limited selections of options to choose from for flooring and carpeting to upgrade my house for a rental. I think they must have assumed that I wanted mediocre quality since it's set to be a rental. For carpet, I was given 2 options for colors to choose from. I was initially offered the 30oz carpet but I feared it would not be plush so I wanted to upgrade, so 40oz was the next up. For flooring, I had 3 options for colors to choose from. I choose what was best based on what was presented to me. They took 2 days to install over a period of a week. I guess it's normal for after installation of the flooring that they don't install the toilets back for you? Anywho, after installation, I noticed the carpet felt CHEAP, I wondered if the upgrade was done? I can't imagine what the 30oz version would feel like. The flooring also cheap looking and felt slippery, maybe because it was new. I hope that wears off otherwise it's going to be an issue. Not happy with the results I complained about it to Mike, the properties manager. He was pleasant and we worked out the solution for it. What I learned from the experience was I can't trust the experts/professionals to do the right thing and pick out what I need over emails. They made it easy for me choose by giving me limited options but I should have asked about the quality. I needed to come to the showroom and feel the products out first to know what to expect for such an expensive project.