To begin with, the service was very nice. Eventually, we got our delivery. They forgot the…read morepower cords. They gave us used cords off the show room floor. We purchased the warranty, thankfully. Then the chair got stuck in upright position. At 3300, plus warranty, we wanted it fixed. We have to wait 8 weeks during holidays! I have been jumping over the arm rest to get off. This last time I tripped over a dog bone. Strained my knee, and I have to miss some work. While I know not being graceful is my own fault, I do think I would not have been in that predicament if they would have came and just replaced the darn chair. How are we supposed to have family over, and why did it break after 2 months? Was it the used equipment they mixed with supposedly new chairs? We paid full price. I

Ben "Red" Avery is a wonderful, patient and knowledgeable kind and patient agent, and I recommend…read morehim. I could tell that he wants his customers to be happy with his purchase, and I am. I would also recommend Todd if Red is out of the store. They are both great and I thank them for great service!!!! Starley C.

Team was very helpful when I visited. If you don't know what your looking for, just give them an…read moreidea and they can make it happen.

Awesome furniture and the customer service is the best. They have quality at a modest price.read more

I frequently shop at this At Home location, but after what I witnessed on Friday, June 12th (around…read more4:30 pm), I don't think I'll be back. I was near the checkout shopping when I overheard a male customer politely ask a cashier if certain items were on sale. Instead of a normal, polite response, the cashier, a middle-aged woman with black hair, snapped at him, aggressively stating they were clearly marked as not on sale. The customer was completely taken aback (so was I frankly) but he stayed entirely calm, simply mentioning that the aisle signage was a bit confusing. The cashier doubled down, yelling louder and more aggressively that it "wasn't her problem if he couldn't read the sign." It was so hostile I almost walked out right then. It got worse. Another man (unclear if it was a customer or someone else) came in from the parking lot, got directly in the male customer's face, and became incredibly aggressive, to the point where I genuinely thought the man from the parking lot was going to get physical with the customer. Instead of de-escalating, the cashier started yelling over them again. Through all of this, the customer remained completely composed, paid for his items, and prepared to leave. As he walked out, the cashier threw a loud, incredibly sarcastic "have a good day and come again" after him. The way this employee treated a calm customer asking a simple question was completely unacceptable. It made me so uncomfortable that I set my items down and walked out without buying anything. Everyone has bad days, but this went way beyond that it was disrespectful and disappointing. I will be hard pressed to return to the store if this is the way they treat their customers.

I have to say that this At Home store beats my local store in Florida by a mile! Everything here is…read morevery well organized. The quality is still the same, so remember that you get what you pay for. The store has accessible options for everyone. I can appreciate the care taken while displaying furniture here. At my local store, everything is dinged up and they don't offer any more discounts. I didn't see any dents or scratches on the furniture here. It was so pleasant to walk through the store. Of course, I had a million ideas while pacing the aisles. This location restored my hope in At Home. You could decorate your entire home at the store if you wanted to. They are currently not requiring masks. I did notice a couple of employees wearing them.

WORST COUCH DELIVERY SERVICE & CUSTOMER SERVICE- DO NOT BUY FROM THE FURNITURE MART, ASHLEY…read moreFURNITURE, OR ANY OTHER SISTER COMPANIES!!!!!!!!!!! I ordered a couch from Ashley Furniture and paid to have it delivered. NOT ONCE did they say they only go up to floor three in an apartment or if it doesn't fit in the elevator, they would return the furniture. A piece of the couch did not fit in the elevator, so the guys tried to take my entire couch back rather than using the stairwell. I called the Ashley Furniture store we bought the couch from and they offered to pay the driver extra money to take the longer piece up the stairs. The driver refused, and proceeded to say he won't take their taxed money, only take cash from customers. I had to kick the guy out of my building because I felt so uncomfortable. I then received a call from Ashley Furniture/Furniture Mart customer care and the lady promised me reimbursement on the delivery and to find a crew to take it up the five flights at no extra cost to me. She told me she would call the next day to reschedule and I missed the call. I call back the customer care team and get an AWFUL dude on the phone telling me I don't get any of my money back, I have to pay for the extra flights of stairs, and I should go buy a smaller couch. I asked to speak to a manager and he REFUSED. His exact words were, "There's nothing a manager can do that I can't do." I hung up on that idiot and called back later to speak with someone else. The lady was very apologetic and promised a Director of the company would call me by end of day tomorrow. NO ONE CALLED. So I then call again and get another sweet lady who is also so sorry this all happened and sent me to a lead. The lead could do absolutely nothing for me so again, I asked for a Manager to call me by the next day. The next day comes and I FINALLY ended up speaking to the director and was still told I had to pay THREE HUNDRED DOLLARS to get my couch up five flights, or buy a smaller couch. THIS COMPANY HAS THE WORST CUSTOMER SERVICE AND PROMISE YOU THINGS THEY WON'T KEEP!

Ordered furniture in May. Called to check on the status of the order and the person answering the…read morephone was incredibly rude. Could not locate my salesperson (said he was there) and no one else could simply look up the order for me. I wasn't sure of my salesperson's name so I wanted to provide her with some additional context. She said he would call me back and hung up on me. Now I wait for a phone call back.... Growing tired of pathetic customer service and lack of staffing.

10 Years ago, when I needed to furnish my new house, I bought over 50% of my furniture from here…read more The gentleman that was my salesman has since left. He made furniture shopping pleasurable. After he left I looked at getting curtains and the woman that helped me was pushy and didn't listen to what I wanted. 2 years ago I popped in because I was looking for a new bedroom set for my condo. I walked the whole Floor before being greeted by a woman. She treated me like I was wasting her time and didn't have enough money to spend in the store. I saw a set I liked but knew I didn't want to deal With her so I left. Fast forward to last week... my daughter was given a $1000 gift card for Montgomery's when they closed on their first home. One day, while out and about doing other things and not really dressed up, they stopped in to look to see what Montgomery's has to offer now. The woman that greeted her and her fiancé was nothing short of rude and condescending. They left and gave me a call. I told them to go to Madison or Watertown. They went to Madison and had a much better experience. Word to Management... treat every customer with respect. Not everyone is able to afford your Sioux Falls store but they are going to be talking to friends, family and at work about how they were treated.

Great service and good quality merchandise! Emily M. Was very helpful, professional, and a joy…read morespeaking with. Her insights were instrumental in our decision making! Thank You! She is definitely an asset there and is probably the biggest reason we purchased what we did....plenty!

Beautiful furniture that looks new with low prices, the owner very friendly…read more Before buying anywhere else, this is my first option.

Very nice selection of pre-loved furniture and house decor. While we didn't find the large case…read moregoods we were after, we did buy many items. Pricey? Yes! But please understand they sell quality merchandise that will last a lifetime. Definitely worth the look before committing to purchasing cheaply made new furnishings elsewhere. We will be back!

We three went 1/3/19 (which was my birthday) to Sioux Falls for my mother-in-law to shop for…read morefurniture in this store after seeing their inventory pictures online. Love this shop and their selection. We purchased many high end pre-owned items and they arranged hassle-free next day delivery to another state (two hours away) at a very affordable price. Delivery men were very good at their job and extremely courteous. Highly recommend this business.

A Hit or Miss Place - in More Ways than One…read more The goods: Mostly the kind of furniture the 55+ community likes - stuffed chairs and sofas with floral upholstery, heavy wood furniture like sideboards, dressers and headboards, and fancy table lamps. Don't expect the good stuff like Henkel-Harris, Bassett, Baker or Henredon - you won't find much better than middle-end like Ethan Allen. But if you're looking for used furniture, this is one of the few options, as the other resale/thrift shops in the city have little or no furniture, except for Consignors Design up the street. Prices aren't low for used furniture, so carefully watching the constant furniture sales around town might offer something new for just a little more. Back room does have a selection of recliners that someone looking to furnish a den or first apartment might like. Here and there you might find a nice piece of accent furniture, but the goods are packed pretty close, so you have to look carefully around. Wall art is mostly just printed landscape posters in frames - the kind of stuff that usually hangs on the wall over a sofa - nothing original or collectible. Decorative items are the better thrift shop variety. Stock doesn't change much from month to month. The staff: I've been in five times now, and it's remarkable how some of the people know the basics of Retail 101 that you learn if you worked in a mall store in high school, and some don't. Once when I was there, the staff was a teenager/young woman who looked up from the desk, said "let me know if need anything," and returned to her phone. Another time it was a slender older woman with blonde highlights who came around the counter, said hello, and asked if there was anything special I was looking for. She offered the store's business card as I left, and asked me to come again. She definitely understood Retail 101 - each new customer is a potential return customer, and also someone who might refer other customers. The other staff (owner?) was a short older woman with a blonde ponytail, who was looking at her phone when I came in, looked up, and went back to the phone. Another time she did talk to me, but then the phone rang, and she forgot Retail 101 - the person in front of you is more important than the person on the phone (barring a medical emergency, which it definitely wasn't). Bringing in something for consignment can be hit or miss, too, and again, even if something is turned down, a friendly "Well, it's not what I'm looking for right now, but thank you for coming by, and keep me in mind if you have anything else" would generate more future inventory than a curt rejection. In a place like this the customers could also be suppliers and the suppliers may later be customers; today's item might not be marketable, but the next thing the consigner would bring in might sell for a good price (and the consignor might walk out with a purchase) - something Ponytail and Teenager didn't seem to grasp. Each time I was in there - weekday or weekend - I was the only person there, so the business wasn't exactly booming. It's not worth a special trip, but if you're in the hardware store or grocery store in the neighborhood, it might be worth walking over if there's something in particular for which you're looking. You could get lucky and find Blonde Highlights on duty, too.