Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

My appointment was scheduled for 1pm, and I was told I NEEDED to arrive 30 minutes early. I showed…read moreup at 12:30pm as instructed. They said they already had my information on file and I only had a few questions to answer, which took less than five minutes. I asked if I could be taken back early since I was required to arrive early, but was told no. Around 12:50pm, I was informed they were running behind and I wouldn't be taken back until 1:20-1:25pm. I was told I could either wait or leave and they would call me when it was my turn. I chose to leave and received a call at 1:20pm saying they were ready for me. However, I still wasn't taken back until 2:00pm. Overall, the experience was extremely frustrating and disappointing.

Chelsea was great. She was polite, professional, and courteous. I would recommend making an…read moreappointment. They do accept walk-ins with an order but expect a wait. The waiting rool is comfortable with 2 big tv screens. This facility was customer friendly.

This was my first time getting an MRI so I was a bit nervous, but the staff made me feel at ease…read morethroughout the whole experience. The front desk lady on the left was super nice and got me checked in quickly for appointment. I only had to wait for a minute before the technician called me in. I informed him that this was my first time so he explained the entire process to me and how the machine works. He even explained just how strong the magnetic pull is in the machine. Afterwards he got me all prepped, we did the exam, and I was on my way. All in total I was in and out in 26 minutes! The image quality was amazing as well. I was warned that Memorial MRI doesn't produce the best images, but the technician said these were newer machines. I compared my images to my friend's images from another facility and there was such a big difference. It's like comparing picture quality on an iPhone 16 vs a iPhone 5!

I've gone here 3-4 times and always a pleasant experience. The staff was friendly and the wait was…read moreshort. I've always been very happy with their service and billing. I keep coming back.

The staff is always very pleasant and helpful and wait time is minimal. Nice seating area and cleanread more

If you're looking for incompetence, this is the place! I had my first appointment on February 27th…read morefor a CT scan with contrast. No one ever gave me any instructions s that I couldn't eat or drink for 4 hours prior to the procedure. I had eaten, so we had to reschedule. This morning I went in for my rescheduled appointment. Two different technicians attempted an IV for my contrast and neither of them could find a vein, so they sent me home again. They told me that I was possibly dehydrated and I should have been drinking water. Are you kidding me? Oh, and they charged my credit card for a procedure they could not do! I would never use this company again!!

I went in yesterday for an MRI of my back. I was greeted nicely, given paperwork and was taken back…read morefor my appt about 15 min after my appointment time. The tech was friendly, explained things thoroughly, gave me earplugs and the scan lasted about 15 min. The facility was clean and convenient to get to. I recommend!

This place is so good I've returned for my MRI needs. And they are so friendly they welcome me by…read morename when I walk in the door! It's clean and efficient. I will return again as appointments are easy to schedule!

For not being busy, the wait time was unacceptable. Do they not have enough staff or not enough…read moremachines or maybe they are double booking people? The staff could be friendlier and sensitive to people's time. One lady got up and told the front desk she had to get back to work. Now I'm trying to call and see if my report is available and they keep sending me to voice mail. I will not go back here. I highly recommend Houston MRI on Pin Oak in Katy.

In/out maybe there 25min. My office experience was good, ladies were nice. The tech explained…read moreeverything. Test took like 10min.

Nhan vien van phong rat te. Ho noi he thong may tinh khong hoat dong Khi toi den va noi ra ghe ngoi…read morecho. Ho de toi ngoi do va khong thong bao gi khi may tinh cua ho hoat dong tro lai. Khi toi thuc hien Xong MRI va muon 1 cai CD ho tiep tuc noi he thong may tinh khong hoat dong lan nua va yeu cau ngay hom sau quay lai de nhan no. Vao thang 5.2026 toi da thuc hien sieu am o day va khong co 1 ket qua nao duoc gui den cho bac si cua toi. Toi da phai goi dien thoai den SimonMed -Katy cho den lan thu 3 thi bac si cua Toi moi nhan duoc ket qua.

Most reviews on here are fake but I'm here to tell you ihealth clinics is the most professional and…read moresweetest doctors/staff I have ever seen. They're not impersonal like other doctors offices are. They actually care! The wait was very short but my concerns were not rushed. The doctor listened to every problem I was having. Love love love this place and will definitely refer to my friends and family.

Great doctor. Very sweet & understanding. Office is clean and they do well of making sure you're…read moreaccommodated.

The work they do here is great affordable clean fast and the front desk is quick to help you with…read moreany problem

Very nice place and clean. Receptionist was professional and friendly. They have a tv and a coffee…read morebar. Plenty of parking.