My parents have been Diamond customers with Xfinity for 44 years. After my father's passing, we…read morewanted to set up a new account for my mother to help her save money. The cost of their original plan kept going up, so it was time to make changes. We went to the 1902 Southgate Rd. store in Colorado, and the guy screwed up our account and cut one of our landlines. I called customer service, and they helped us as best they could until we could get to another Xfinity store to resolve the problem. Bryan Lidecker, the Sales Rep. at the 5020 N. Nevada store, set up a new account and plan for my mother, saving her money. He was friendly, knowledgeable, patient, and did everything he could to make sure we were satisfied. After the disaster we went through with the previous store and the technician that came out to our house, I'm really grateful that Bryan was able to resolve our issue.

Walked into the store behind a woman she began to get helped. The store attendant looked at me,…read morelooked down at his iPad and ignored me. Some ladies walk in behind me he jumps to help them. I ask the store attendant excuse me how come they were helped before me. He tells me they were already checked in. That's not the issue so much as I was not greeted an eyelash bat give us a moment or anything. If they were already checked in why did he have to follow up with them without first greeting a new guest walking into the store. It felt very colorist and lack of customer service. Leaves a bad taste in my mouth when it comes to xfinity

We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited…read moreoptions available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with.

Absolutely horrifying experience! I walk up my first time in this and start getting help from a…read moreyoung man who was very very helpful. He sarcastically told the employee in a mocking tone "isn't it time for your diabetes snack, which type do you have today?" Then he told me that he doesn't help people with Captain Crunch whistle necklaces because they hack phones they buy and get free service. I told him I have autism and it's a symbol of autism awareness. Then he said I must not be autistic if I can talk. WTF? Then he contacted the police to have me trespassed so I left willingly. I was contacted later on my phone (somehow) by what I believe to be just them calling me from a blocked number. The voice sounded familiar. He impersonated the cop saying not to come back and Vandalize the store, because I had on a Vandals shirt, a rock band.

Extremely helpful and customer friendly staff. Very professional. Recently helped me with a product…read moreissue I was having as well as adding a new line. Luckily had the product in stock I needed and stayed working with me for almost 90mins. Very impressed with this team. Thanks all.

The sales associate was nice but not knowledgeable. The manager was very rude and unprofessional.read more

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

Took us some time to write this review but hey, better late than never!…read more We contracted his services to mount our TV to the wall via Amazon but we ended up using them to hook up and set up our brand new Bose audio system to several electronics (Playstation 4, Apple TV, TV). He took the time to explain to us how it worked and saved us from a cable mess, tons of work (which we didn't need after moving in), plus peace of mind that I was not going to mess up the wall of our brand new home. This couple is amazing, great conversation and would totally use them next time we need something done. Have recommended them to some friends as well.

Please note: Devon continues to harass and threaten us so we called the police again to file a…read moreformal complaint against him to protect ourselves and our home. The case number is listed below in the county it was filed. Devon Perry is a young business owner that does not honor his promises. He did three projects in our house and never completed any of them, nor did he return a deposit of $750 for a project that could not be completed in our 20 year old house. He referred us to his friend Isaiah to complete this job who told us the equipment would not work and advised against it. Devon is now referring to him as someone I hired who could not do a good job and takes no responsibility for recommending equipment that failed. We worked diligently trying to get him to do the right thing and he ignored us, was rude and refused to return our money. My husband and I finally posted reviews of his theft and poor service. He responded saying I have mental and drug issues. Further, he threatened both of us...."I know where you live...karma is a bitch". We have reported him to the local police and are posting here in case he is foolish enough to bring harm to our house, Do not hire Devon unless you want to deal with a very disturbed young man who has no desire to treat his customers fairly and is merely in it for the money regardless of how he treats people.

The service I requested for my home was to install a 65 inch TV above my fireplace, which is a…read morecontemporary style fireplace, which was very challenging and took a lot of expertise and craftsmanship to build and put this TV up & build around and into the fireplace. These gentlemen did a wonderful & amazing job very professional, Hard working & creative at what they do and how they were able to customize and build into my fireplace, not only did they do an amazing job they are very professional, creative and tidy very clean & organized in getting this complicated job done! Coop the owner and Dave did a phenomenal job and I appreciate their hard work and dedication! I highly recommend their services!

I feel tremendously lucky to have found Coop and HTC. I received quotes from three other companies…read moreand his was so much better that I was honestly skeptical, but I am beyond happy that I went with HTC! They are perfectionists. I can't say enough good things about their quality of work, professionalism, responsiveness and ease to work with!

Adriana, the store manager, refused to honor the warranty for my screen protector. I provided my…read morereceipt and showed the purchase history on my app, yet she still would not allow the customer service representative to replace the screen. The only reason I purchased a second screen protector online was because, during a previous visit, she refused to replace it unless it was linked to my account. When I returned with the new one properly linked, she still refused to help. To verify the details, I called the account holder and told them that Adriana and the store were liars because she falsely claimed she had never seen my receipt. While I was speaking on the phone--not yelling, threatening, or being disruptive--she kicked me out of the store. There were no other customers in the building at the time. This experience cost me $110 unnecessarily. I strongly recommend avoiding this location and shopping at the Havana store on Garden, where they honored the warranty without issue. Adriana should be retrained in customer service or removed from her position, as she is not upholding company policies fairly.

The manager treated us like we weren't worth her time. Horrible customer service. They don't care…read moreabout people and lie about promotions.