As a truck driver, I have been dispatched here often to pick up shipments. I sit here typically 8 to 10 hours waiting to be loaded every time regardless of what my appointment time is it's always a minimum of eight hours after my appointment time before they even start loading my trailer if not the next day. This is by far the worst place I have ever had to pick up from! The one star rating is because they don't allow you to go negative stars on Yelp. read more

Be aware that you may not receive your package. They might send it to another state even if the package have the right address. Just to get the run around whenever you speak with anyone. For a week I was told my package was here or there just be told it has been shipped back to the sender. I would give this company no stars if I could. It sure seems that thief is going on somewhere in the mix. read more

DHL - This is from the sender, whom DHL claims to be their fault. - Couriers & Delivery Services Near Me - Jacksonville, Florida

I wish they had negative to put in front of the stars. Triple - NEGATIVE -5 stars!! This is a Piss poor company and they need to go out of business. Every time I use this company they never deliver anything or respect the delivery preferences for no signature! I say outside and literally waited and saw no one come to my building. Please save y'all the headache and high blood pressure and use another service like Amazon!!!! read more

I live in Riverside area of Jacksonvill,Fl. Amazon has no problem delivering to my luxury security apartmen. What is wrong with DHL? i work from home and never leave during the day. My computer records show I'm here but DHL has lazy delivery people. They make no attempt to come to office or ring your apt. FedEx, UPS and Amazon deliver every day. DHL is THE WORST DELIVERY SERVICR IN THE US!!? read more

Had a package arriving the day after Thanksgiving from Italy. Problem was my office was closed, unable to receive the package. It was critical spare parts for a downed pump in Grenada. So I called customer service a few days prior to hold it at their service center in Jacksonville. When I went by to pick up my package they could not find it. But Michael promised to call me as soon as it was found. They were very short handed with the holidays. It's understandable. About 2 hrs later I got a call from Michael that my package was ready for pick up. I was pleasantly surprised that they would actually search & call. Michael & DHL saved the day! read more

DHL - Couriers & Delivery Services Near Me - Jacksonville, Florida

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Preface: I myself work in warehousing, distribution, and shipping. I had never visited a DHL location for direct service as a customer until recently. The one star is for the service and attitude of a gentleman working in the back office who was able to understand and resolve my concerns and issues at the time. Unfortunately, that still didn't eliminate every problem the front desk caused, as I am now finding out. The front desk person: * Callously cut down about an inch into my box with the box cutter to inspect. Unnecessary to simply open the box. If I were someone who packed poorly, the goods would have been irreparably damaged. * Got details on my packing slip and label wrong twice in a row despite going by the form I filled out on arrival. Once again, if I were an everyday person just walking in trying to ship an Express box, and didn't know to watch for errors, the destination address and receiver would not have even been correct. If we are required to proofread the labels and packing slips after having filled out the form the first time, it should be stated. People pay for service, not to help the desk person do their job. * Became rude and frustrated when the errors were pointed out by me. Yes, the person responsible for a mixup was visibly rude to the person paying close to $300 to send a box. So I should accept the risk of my package possibly not arriving or having holdups when I am paying that to have it sent to Africa in one week? * Speaking of payment, DHL Express is a premium service. That means the customer pays a premium. This all implies a premium experience can reasonably be expected. Have a look at the above and ask yourself if anything there can be described using that word. One more thing - and the reason I am moving forward with publishing this review. The front desk has me, a private citizen, named as a Business Trader. How do I know this? Because DHL in South Africa has contacted me asking for my missing invoices. At NO TIME did I say or even imply that I was a manufacturer or distributor. It was made clear, in fact, that this is a personal shipment of gifts. It was made clear at the front desk. So how is it that some of my paperwork states I am a business and my gifts are a transactional matter? Easy to make mistakes which jeopardize the entire expensive process when you hire and protect employees who have zero concern. Bottom line. Imagine the problems people who know absolutely nothing about shipping (most people shipping items) are encountering. They don't need to know everything about shipping. That is why they are choosing a specific service. WE spend our hard-earned money for A SERVICE. Not for problems after the fact and not having to spot-check on drop off. Think about this and decide if you want to give this hub your business. It certainly isn't getting mine again. read more

si pudiera darle un 0 a esta empresa lo haría, sin lo peor demasiado irresponsables ellos según nunca tienen la culpa y siempre tienen la razón los pedidos no llegan el día indicado, en fin si consiguen otra mejor empresa para enviar se harían un favor y si saben de alguna mejor me dicen read more

I sent a box of Christmas presents from my home in Florida to my daughter in Ireland. The shipper used DHL for clearance and delivery in Ireland. I carefully wrapped the presents and packed the box, unaware that each item would be unwrapped at customs. Since I had room in the box, I sent stocking stuffers, some mail, and other little items of no real value. I was also unaware that each item would be itemized on the customs form, so each present was unwrapped, each item listed, and I paid 5 euros for each item after the first 5 items. Seventy euros - on top of the delivery fee, customs and taxes - just to itemize mail and chapsticks! When the box arrived at my daughter's home, it was unsealed and the items carelessly thrown in. It ruined my Christmas! DO NOT USE DHL! read more

The worse service ever. I supposed to receive a package and according with them, they could not find the address. Really ??? I have received a lot of orders from Amazon and other companies where I shopped, but this lazy and MF could no find a f..king address. Don't use Dhl use other shipping companies. This is the worse of the worse. read more

Attendant never asked for my ID when I picked up an expensive item. Also, they missed a hold at location request and delivered a confidential item to my house. What seemingly small screw ups could sometimes lead to potential disasters. Please pay attention DHL. read more

DHL has confirmed that my very expensive package has sat in the facility in Jacksonville for 3 weeks without being delivered. They have sent numerous emails to me, will be delivered today, will be delivered today, will be delivered today, they do not know the definition of "today". I have attempted to go pick up my package. Manual at the customer service supposedly tried to call them at the Jacksonville facility but no one answered. I can't even find a phone number to the Jacksonville Facility. Either they are incredibly incompetent , just don't care or they damaged my package and are putting me off. read more

This place have some lazy people working for three days everyday I been getting text delivery messages and at 8pm get a message saying they couldn't deliver my products due to shipment overload it's no way this should go on for three days!!!! read more