Well, I am always honest in my reviews. Unfortunately, I have to admit I am not a big fan of the…read morepractice as a whole. Most of the front desk people are rude and act like patients are an interruption of their work rather than the reason for it. Some other staff aren't much better. Most of the time at other offices/practices (such as specialists) I, as a patient, I feel like a number when there rather than a person... a person who really matters to the doctor; perhaps better said, I feel like my overall health and my healthcare concerns really matter to Dr. Hamilton-Brandon. Dr. Hamilton-Brandon is compassionate, caring, kind, and very smart with treatment(s) and her practice of medicine is the best healthcare I have ever had. Unfortunately, I can't say much positive about the practice as a whole, but I certainly do think the best assets are the physicians, and for me, Dr. Hamilton-Brandon is at the top of that list. I have also seen another physician a few times at Northeast when my physician has been out of town. I also was provided excellent care and treatment. Sometimes it's the little things that make the a difference. When I saw the other provider while Dr. Hamilton-Brandon was away, She found time to call and check on me to see how my injury was since she wasn't there when I needed treatment. Forrest Gump said "life is like a box of chocolates, you never know what you're going to get." Unfortunately the same can be said for the medical office assistants/nurses and other non-provider staff there...I call it "nursing roulette." Lately, I never know who is going to call me back and take me to the examination room, but I know the care from my provider will always be excellent. Some people complain about wait times at a doctor's offices; however, these are some of the same people who will demand to be seen [worked in] on a day when they are sick! I wonder how a doctor could be running behind schedule. I am amazed that people willingly and without complaint stand in line for hours to get the latest iPhone, iPad, or other similar gadgets. People will stand in line for a new movie on the night it premieres, or to get a great seat at a concert. In my opinion, good quality healthcare from a caring, compassionate provider is worth the wait. To be honest, it's sad to say, but there are very few doctors like Dr. Hamilton-Brandon left. My insurance company sometimes seems to have more power than my physician. I have read articles that report hospital employed physicians seem to be under seemingly impossible goals (aka: quotas) to get patients in and out the door spending a disproportionate amount of time on minutia which saddens me. I read an article a while back that discussed many hospital-employed physicians have or very little (if any) input to who is on their team. A physicians input should be a deciding factor when choosing a "right hand" person such as a nurse or medical office assistant. I couldn't imagine having my assistant or secretary chosen for me. [Disclaimer: I am not aware if this is the case with Catawba Valley Medical Center]. To summarize, If you have a physician like Dr. Hamilton-Brandon I would encourage you at some point in your next visit to let him/her know just how much you appreciate them. If you don't have a provider like mine, get an appointment with her or find a primary care physician like her (which, in my opinion, will require a great deal of prayer or a great deal of luck, likely both) before it's too late. I Patient-centered focused care and bedside manner is quickly being devoured by the incestuous beasts of insurance companies share prices and hospital's bottom line. This is making the new face healthcare "profit-centered" rather than "patient-centered".

Northeast family practice poor front staff hung up on three times called for over a hour no one can…read morepickup a phone staff very very rude i am threw with this place

I have been a patient here for over 15 years and have ALWAYS had an excellent experience. Dr…read more Sanderson is the best physician who listens carefully, is insightful and does not rush. The practice is very careful about Covid-19. You wait in your car until called in. The staff is friendly, efficient and always helpful. I highly recommend your make your next appointment here.

I love this office! I have been a patient of Dr. Shane Summers on and off since I was 12 years old,…read morefast forward 15 or so years and now a mother myself..I've never had a bad word to say about him! He has listened when I had an issue, he offered many different options when I asked about stopping smoking, weight loss, anxiety etc. He has never pushed any kind of medication on me, he has however went above what many other doctors in this area are willing to, he does blood work, he does exams, he does research, if you are a drug seeking addict and lie to the administration about your pill count that unfortunately is YOUR problem to overcome, you can't blame a doctor for taking your word on pain, when last I checked there is no test to prove if someone is in pain or telling the truth about the extent of said pain. Dr. Summers and his staff are amazing and I have never had a bad experience there! Love them!!

I have only been seeing her for about a year and found she is pleasant to talk to and answers all…read moremy questions and takes care of my problems. What more can you ask.

Dr. Kerr is such a PHENOMENAL doctor. I have been seeing her since I was around 8 years old, so…read morethat makes me a patient of 20 years now. I have moved away to other states briefly, and as soon as I move back, I ALWAYS go back to Dr. Kerr. He is kind, compassionate, and caring. I have never met another doctor like her. I'd always get upset when I moved away, because I couldn't find anyone that could provide quality care like she always has. I love her so much because with her, I feel like I'm "not just another patient." I feel like she knows me, she knows my history, she cares to listen and she always remembers every one of her patients. She listens to every single one of my concerns, and allows me to express those concerns without interruption. She has always offered multiple solutions to my problems, and let me be the one to choose what I feel is best for my own body. All doctors should be this way, because after all, nobody knows their own body better than themselves! Dr. Kerr has practiced for decades, and is highly experienced, knowledgeable, and very hands on when it comes to getting you the treatment you need and deserve. She will not stop working for you until she finds a solution. She is a fantastic, one of a kind physician, and the only thing I dread is the day that she retires! I have NEVER had a negative experience with her, EVER. (Ok maybe when I was 8 and had my blood drawn for the first time, but they still made me very comfortable and managed to stick me! Haha.) With that all being said, not only do I see her as my doctor STILL, my entire family does as well. My husband, my 8 year old son, my mom, my brother, dad, stepfather, and now my cousin. We will all say the same thing. Her and her office staff all ROCK. They are on top of prescription refills and appointments. They are always there when you need them. As I said above, you will NEVER find anyone else like her. She's a small town doctor, and she is highly skilled in her expertise. I wouldn't want to see anyone else, and have never felt right seeing anyone else. She is someone you CAN talk to about anything, without the fear of being judged. We all love her and her team so much, so I wanted to come on here and say a huge THANK YOU to them all for everything that they've done for us over the years. Every time we walk in, it's always a familiar face that never changes. The staff has been there for just as long it feels like, and nothing changes. The environment is consistent and comfortable. That's what every patient needs and deserves. They definitely deliver top quality care. Hands down, the absolute best I've ever seen!

Dr. Scott Polster is my PCP. You won't find another doctor that is more thorough and caring as…read morehim. He has taken care of me and my husband for many years. When you have a scheduled physical, Dr. Polster has done his homework the night before and will have all his paperwork and questions buttoned up before you walk in the door. I also like that he tries his best to keep your appointments on time. Dawn A Hickory NC

I have been seeing Dr. Glenn for over 25 years. He is knowledgeable and always takes time to…read morediscuss issues and concerns. I never feel that he is rushing to get to another patient. The practice even has a doctor on premise on Saturdays. The rare occasions that Dr. Glenn was not in the office I had other doctors in the practice take care of me and were quite good. The nursing staff is also very personable and caring.

Had to have a small tumor cut out of my lip. Trip was quick and reasonably painless. No long wait…read moreand very courteous staff. Very professional. Would definitely use again.

This is a very well ruin practice with excellent staffing. The office had plenty of parking…read more My appointments started on time.

Dr. Byrd and his crew are putting the CARE back in healthcare. I have been a patient for a number…read moreof years and feel very fortunate to have Dr. Byrd as my primary physician. He is extremely kind, knowledgeable, patient and thorough. Thank you Valdese Family Practice!