Diagnostic imaging is top notch across the board. I've had to use them 3 times in the past two years for 1) a broken foot i didn't think was broken, 2) a mobile mammogram, 3) an ultrasound follow up. Everyone just couldn't be nicer. They are efficient, front desk people are very friendly, the medical staff is very prompt, professional and kind. I wouldn't go anywhere else for my imaging. They show you your results immediately which is so very helpful for peace of mind, even with a broken bone. They also have great availability and later office hours which is so helpful. I'm very critical of most doctors offices and this business, this location and others, i can't say enough nice things about them. I'm not affiliated with the business in any way other than being a very impressed and repeat customer. read more

This organization has lost my referrals, appointments, and money. I have wasted so much time and money dealing with these fools. Just don't. The whole organization. This is the worst location in my experience, but it's all poorly run. I have now been turned into collections on a bill that is well paid and proven so. read more

Just received a bill via text for my Mammogram back in November for $388.00. No email to reply to and you can't leave a message on their phone. Bill says I have to notify IN WRITING WITHIN TEN DAYS. My insurance app shows they were paid and I owe nothing. I'll have to spend tomorrow calling and writing to get this FRAUDULENT CHARGE off my bill. This is unbelievable and I won't be back. Edit: Yes, Linda H., someone did contact me and spoke to me very rudely and DOUBLED DOWN that I owe you $388.00. I called Blue Cross, who said that their intermediary company had denied the claim, but that YOU CAN'T CHARGE ME FOR THIS AND YOU KNOW THAT. if I get another bill, I'm reporting you to BBB and getting an attorney. You should be ashamed of conducting business this way and your staff needs training on how not to be rude to patients. read more

Had a procedure at the north office. I gave had this exact same procedure every 6 months for the last 3 years at NKC Hosp, KU & Liberty Hosp. I have NEVER paid more than 1 copay EVER! Diagnostic Imaging decided to bill me for 2 copays for my 5 minute procedure. THIS ISNOT ACCEPTABLE! They are scammers!! ​ read more

Great experience start to finish, for my apt this week. I received options to schedule online, I didn't follow up (nerves) so the they called me. I was able to get an end of day apt right away. Paperwork was well thought out. Got into apt on time, and seen right away. Images reviewed right away. I wish my dentist office ran this smoothly! read more

If I could leave zero stars I would! I waited on hold for 10 minutes to be told I needed the name of my work comp adjuster to make an appointment even though I had his phone number and everything else, then when I called back I waited another 10 minutes for them to pick up and immediately sound put out and be rude again. Then they informed me I didn't have the info even though I had the work order to bring to them because I didn't know the codes. I know my doctor already had faxed them. Don't go there! read more

This is regarding BILLING only! Had two services in December 2021. Assumed supplemental insurance covered it because I never had any further communication from them. WRONG. Six months later they toss me into collections! I call and they say, "Understaffed" about ten times. Supposedly had one returned invoice that they really couldn't verify, but even that is very suspect. So they wait six months for me to have ESP and contact THEM! When you do business with Diagnostic Imaging, they get so much info like addresses, next of kin, email, phone numbers, etc. And because of their claimed,"Understaffed" situation, they can't contact to see why you haven't paid? Can't even fit in an email or phone call? Why do they collect all that information when you use their services if they are too "Understaffed" to use it? How much info do they give to the collections company and how do they fit that into their "Understaffed" situation? And then start collections? Be careful dealing with these folks. The services were fine, but tossing good people into collections for a lame excuse is unexcuseable!!! read more

I had an MRI at this location on September 15th of 2021. Everything about the situation went perfectly. They took the time, redid a couple of views hat they weren't happy with and was a great experience overall. I will be reviewing again next week as they were able to get my girlfriend in on Tuesday when we spoke to them versus July when you try to go online. Excellent customer service and work very hard for us to get Sheila in sooner! Five stars all the way read more

You never know what to expect when your doctor sends you to a third party provider. I love my doctor. I think I might love these guys more. When you have to put put your life in someone's hands or they interpret life or death scenarios for you, and you just met them - it can be awkward ? Thank God for Dr. Crowley and his assistant Ms. Becky. She was a mother hen protecting me. He was like your smart favorite Uncle. I don't know what I would have done them. I was consoled and pampered with professionalism. I wish they just did regular PCP stuff. I would so go to them. Great reception area too. I got right in too. read more

Diagnostic Imaging Centers - Dr. Sid Crawley and his assistant Ms. Becky are amazing - Diagnostic Imaging Near Me - Kansas City, Missouri

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Terrible from start to finish. Nothing was explained, I was just put on the table and the staff starting doing stuff to me. The billing department is a nightmare. They have sent me two refunds, stating I had overpaid, in error. Then calling me back saying they made a mistake and I owe money. HORRIBLE!!! I will never return to any diagnostic imaging location. read more

so, yeah. strange to review a place that is all about MRIs, mammograms and CT scans. (oh my!) i think it's helpful to know what kind of experience you'll have at a medical testing center, though, because we tend to have to go to these places at times when we need support. that said, while the receptionist was polite, friendly and as helpful as she could be, i had to wait 2 f-ing hours for my MRI appointment. grrr. apparently, they changed my appointment time to a LATER time without telling me. double grrr. not amusing. once i was behind the iron curtain, the technicians were friendly, offered clear information, and speedy. thank goodness. read more

Everyone here is SOOOO nice! Lisa at the front desk is always delightful, knowledgeable, and professional. I had the pleasure of having Jennifer as my technician today. She was GREAT! She makes you very comfortable in an potentially uncomfortable situation. I would choose this imaging location for all future diagnostic needs!! read more

Had an MRI arthrogram (where they inject dye into the hip joint) done at Diagnostic. Long story short, the radiology MD did not inject the dye into the correct place. It all went into my muscle. My orthopedic surgeon now isn't sure if I truly have a problem with my hip because the test wasn't done right. And insurance won't pay for another one. Go somewhere else to get this done. Really upset. read more

This place is so wonderful! From the front desk to the technicians everyone is so lovely and kind. The facility is super clean and beautiful; parking spots are reserved so it's very convenient and a large waiting room so if you are super sick you can be in a corner not infecting everyone else waiting. Our wait was minimal and we didn't even have an appointment. Can't say enough wonderful things about this Diagnostic Imaging Center! read more

I've had many mammograms here before. Service is good. Recently, they've changed their policy so that if a view is unclear, they retake the image and bill insurance under a different code. This is then billed to the patient and usually falls into the "uncovered until meet deductible" area. There is no way of knowing what this bill will be until it arrives in your mailbox. I was billed $169. for what I thought was a technician error. No one bothered to return my calls when I challenged the claim. I could have had the entire test redone out of pocket for less. VERY DISAPPOINTED. read more

I'm sure this may be a case of it totally depending on who is on staff at the moment, but I can't say enough good about my MRI experience at the Plaza location. First, understand that I am extremely claustrophobic To make things worse, I was totally anxious about determining whether I have a pituitary tumor or a brain tumor so I chose to have this appointment early when my husband couldn't be there, versus a few days later when he could be. That meant I could not take the vallum my doctor recommended to help me with the claustrophobia because I didn't have a driver. I thought I could handle it. But when I got there, I was already a mess. I so wish I had gotten the name of the receptionist/check-in person. She was lovely. I was literally stuttering I was so nervous. Kind front-desk personnel at medical offices HAS NOT been my experience lately! This sweet lady helped me get things started right. Then, Nancy, was the tech who did the MRI. She was amazingly kind and patient and super intentional about every detail being some aspect that could help me get through this. I chose this location because they have an open MRI, but I don't think that made much difference at all. I was literally about to pass out in the minutes leading up to it. Nancy was just amazing. She has obviously dealt with numerous people with this extreme anxiety and she looked for every single way that I might be able to make it through. In the end, I pulled some mind tricks on myself like I have never done before, trying to visualize that I was somewhere else, trying anything I could think of to make it one more minute. I succeeded, but it was touch and go. I'm telling you there is NO way I would have made it through this without Nancy. If everyone at medical facilities was as skilled and kind as her, and as lovely as the front office lady, it would be so much easier to navigate through our health crises. Thanks so much to both of you! read more