My father-in-law bought a Honda van from Jeff. It was in great condition, no surprises, great ride…read moreand very reasonable price. A week later we noticed a very small leak in the transmission line. Jeff didn't hesitate to have us bring it back in. He gave us a loner for the weekend and replaced the leaky line for free. He even replaced the fittings at each end of the line which he said were looking a little rusty but didn't charge us. Haven't found many (or any) car mechanics, let-alone car salesmen, who would match Jeff's honesty and integrity. He and the shop are stand up guys and would highly recommend them for repairs or for a used car purchase. Thanks guys.

Nice guys. Gary and Danny and the other brother ( can't remember his name) are the three to deal…read morewith when having your vehicle fixed. Just be careful of the dad... he tries to get you to spend more $$ ...then tells you your getting a "deal" at 700$. Just take the sons advice, they know what they are doing.

I wanted a convertible. The Mustang GT checked all the boxes. I wanted to look at it on the hoist…read moreand there was no problem. A couple of things I wanted, they did with no problem. When I picked it up there were more things done than I expected. A very fair deal and I highly recommend them. They have a great team. Jim H March 03, 2025

A very up to date operation....great staff...I did purchase a vehicle 2024 Camry...did all of the…read moretests... made a deposit...two days later changed my mind as my partner (wife) just could not agree with me spending that amount of money on a vehicle so I had to make the call to say that the deal was off. I received a full refund with very few questions asked. A very professional company for which I would recommend to anyone. Clive Moxey Kitchener

Purchasing my car went reasonably well but the tires did not meet safety when I took it to a tire…read moreplace. Then started my interactions with c service department. I have never seen such terrible customer service. There is no acknowledgement when waiting by staff. They do not answer there phones and send relentless reminders when you do get an appointment. I had to go in to get an appointment. I have had new issues after getting my vehicle back and told I needed my brakes done that I just had done at another shop. Did they even look or are they truly trying to rip me off? I would say I am not comfortable going to them for any repairs and certainly don't trust there service people . I really like my Honda but wont buy one again. They have tainted the whole company for me.

I have been dealing with this dealership for 40 years and it is excellent in every respect- sales,…read moreservice and part. I highly recommend Waterloo Honda. The service staff are exceptionally unified and helpful. All expenses are carefully explained and service work performed is also explained in detail. Ot is a pleasure to visit this dealership for purchase or for service or for pets. Five stars for sure!

Peter and his team did an amazing job on my Jaguar xf. I asked him to fit a Hydrogen system to save…read morefuel and emissions. This turned out to be a challenge. He and his team put in extra hours and had the system fitted and running great. I was expect a hefty bill but was very pleasantly surprised. Very reasonable, usually mechanics see a Jag or similar and the price goes up. Not here it was pleasure to work with him and his team very professional and excellent work thank you.

Emergency oil top up on our car was needed, a Porsche Panamera, which you do not just take to any…read moreJiffy Lube. Traveling from out of town, I was able to find Peter's Auto Center. Accommodating (came in directly after my phone call!) service, staff friendly and professional. Offered good advice about upkeep. Highly recommend. Thx Peter and staff!!

Most horrible experience ever. Andrew the sales manager and Brandon the owner are crooks. The…read morereviews state this and they still do it daily. They never cleaned my Ram when it was bought and they had 2 more chances to fix it and nothing. They had to repaint my bumper 2 times and it rusted after 1.5 weeks. Not years weeks. Then Andrew wanted me to deal with the painters. They were Jamaican weed smoking loser that aren't even set up to paint properly. Cheap is what they do to make money and scam others. Never again.

Car blew ECU. Had it towed to a Canadian Tire in Waterloo. They diagnosed the issue in about 15…read moreminutes. Swapped an ECU in from another car that was in shop at the time to verify. Started and ran perfectly. They thought maybe a Chrysler dealer could fix the ECU. They towed it to Bustard free of charge. Told Bustard exactly what the problem was. They went and did a compression test, telling me all cylinders were at 8psi or less. If this was true, the car would not run at all. They took me back into the shop and redid the test in front of me. All cylinders exactly as they claimed. I paid for a new ECU, but not the $2500 they wanted for a complete valve job. I towed it back to Canadian Tire, as I had a terrible suspicion of tampering. The CT Master Tech spent 3 hours trying to figure it out. Eventually coming to the same conclusion of tampering. He ended up taking off valve cover and spark plugs. Hoping any chemical additive would evaporate, even with a fine mesh cover overtop to ensure nothing could get into the engine. Morning came around, car wouldn't start after reinstallation of parts. They sprayed some ether into the cylinders, and it started. It barely ran for a minute or so, and then started smoothing out. After 5 minutes it was idling perfectly. Compression test done again - all cylinders completely within OEM spec. Bustard intentionally messed with my car in hopes of pocketing a bunch of money. Shame on them.

I purchased a pre-owned car in December which only had one key and was guaranteed as part of my…read morepurchase agreement that I would be given a second key; however, it was not ready when I picked up my car. I was told that this was because the holiday season had been very busy and they hadn't had anyone in service to do this between Christmas and New Year's, but that someone would be in touch and would come to me to program a second key; I am about an hour and a half's drive from this dealership, which they knew at this time. Nobody ever got in touch. I have spent the past four months reaching out again and again, first to my sales associate, then to his manager, and now to the GM. Every time I am either ignored, ghosted, or given the runaround. I have spoken to my local Ford dealership, and it would cost me close to $750 to get a new key programmed myself. Parkway Ford refuses to either send someone to do this, as promised, or to refund me the cost or having this done myself. I do NOT recommend purchasing from this dealership.

If I could put zero stars I would. I don't write many negative reviews but trust me and DO NOT buy…read moreanything from Parkway Ford. My wife and I bought an SUV for my daughter in April. We were told there were two keys by the sales rep Omar. After weeks of being told the second key was "in transit" from another dealership we were promised a second key. After some back and forth Omar stopped responding to my wife. We called the dealership and both Omar and the manager refused to call us back. I attended in person and the manager again refused to see me. The customer service rep apologized and told me the key would be ready next day or early the next week. After no call I attended and was told that I would need to make an appointment to have a key made and it would only take an hour. Needless to say Im already two and a half hours in and am still waiting for the key! It's the end of July. Do yourself a favour and buy a car somewhere else. These people lie and aren't even good at it. The goal is to frustrate you until you give up and they save $150 making you a new key. Absolutely the WORST customer service I've ever experienced.

Absolutely disgusting experience! Awful customer service,…read morepoor communication, zero accountability, extremely unprofessional. Why post vehicles if you are not going to respond to customers or reach out or be incredibly rude when you do, weeks later! It should not take a month to respond and pointless to message after sold when ads also are never deleted to purposely mislead. There is endless google reviews saying the same thing. Do not do business with them. Save yourself the headache and Run! So glad for their terrible impression to avoid purchasing with them. Can only imagine how much worse it could get. Hard to trust car salesmen enough but to lie and then accuse potential customers over THEIR poor communication issues... do better! Learn how to treat people!

Bought a vehicle from Carimex and it was an awesome experience. 9 months after the purchase we…read morenoticed paint peeling from the front bumper and peeling from the hood. Peter, a sales manager, stood 100% behind their product and repainted the problem area with my only responsibility being the cost of the materials and Carimex would cover the rest. Needless to say it was the best service I ever received and would highly recommend Carimex to everyone. Tremendous customer service !

100% satisfied with the purchase and vehicle my wife and I bought from Ken M at The Auto Spot. Car…read morewas in great condition, exactly as advertised, dealing with Ken was straightforward and without any hassles at all. He answered all of our questions, was unfailingly polite, and made time to talk about about the used car business and how inventory and sales work (something I was interested in). They let us get the car inspected by our local mechanics (who agreed the car was a great deal) and the buying process was flawless. They can get busy at times, but that's the sign of a well-run and liked business. I'd absolutely buy another used car from Ken at The Auto Spot again, thanks!

Ok let's put this in perspective ! I arrived home today with my new car! I am 100% satisfied with…read moremy purchase and the way ken handled himself and the purchasing transaction ! I am a retired truck driver so I know a thing or two about vehicles /customer service and negotiating contracts! Ken's offers were fair and by far the best buy for my buck in the kw area! I would recommend "Autospot" to all my friends and family without hesitation ! Oh and just a "PS" if you walk onto his lot '"in my opinion" with the attitude like you are the only customer in Kitchener Waterloo looking for a quality used car I'd search somewhere else! Be patient and respectful and you will do well at Autospot!