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    Diamond Center - Fort Smith

    3.4 (8 reviews)
    Closed 10:00 am - 5:30 pm

    Services - Diamond Center - Fort Smith

    Jewelry repair

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    1 year ago

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    5 years ago

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    5 years ago

    If this was the only jewelry store in a 500 mile radius, I would travel over 500 miles to find a different jewelry store! Thumbs down

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    Rogers Jewelers

    Rogers Jewelers

    3.0
    (2 reviews)

    I shop in the mall often and the staff of this store is really fantastic. They always greet me…read moreimmediately and try to help me even after I tell them I am just looking, when most other jewelery stores in the mall immediately ignore you after those words. I have bought tons of jewelery here and had many items repaired. I am always more than satisfied everytime because their customer service is excellent. Thanks for treating me so well even though I spend so much time just looking.

    Typically I buy from Zales bc of their customer service and friendly attitudes, but for whatever…read morereason, I found myself in Rogers Jewelers that day trying to purchase a ring. I would have purchased one that day had the employee who helped me not been so rude. Her name was Courtney and she repeatedly spoke to me as if I were a peon. She kept raising her voice every time I would ask her a question as if I were bothering her or I was an idiot for asking.   I kept my cool during the whole ordeal even thought I felt like crying. Even after I left the store I felt sick to my stomach even into the night.I kept waiting for the manager of the store to intervene to rectify the situation since he was only a few feet away watching the events unfold but to no avail. I, myself had managed a similar store in the same mall for nearly 7 years and was dumbfounded that any employer would allow an employee to speak to a customer the way they spoke to me. I refused to go back to the store because of their awful customer service.

    Abby's Cash For Gold

    Abby's Cash For Gold

    3.6
    (42 reviews)
    $

    I just had the most unhinged experience at their Harvard location with what I believe may be Abby's…read moreson. I took my ring in to be resized in late April. I picked it up several days later and it fit, so I left not thinking anything of it. Put it in my jewelry armoire as soon as I got home. Took it out several weeks later to put on and noticed the stone was loose. It's loose enough I don't feel comfortable wearing it, so I put it on my to-do list to take it back for the prongs to be adjusted. I called the store earlier this week explaining and they advised to bring it in. My dog got sick not an hour after I hung up so that consumed the next two days and I was unable to make it back. I went in today since I'm off work and explained and the man at the desk said he remembered speaking with me. He then inspects the ring and says it will be another $150 (on top of the $250 I paid for the resizing) to fix the issue. I explained it didn't seem logical for me to have to pay additional money for what was clearly an issue caused by the resizing. The man went on about how it wouldn't be fair to them, so I said, "Okay, I'll take my ring back, then." He wouldn't give it to me! He then said, "You have some options: you can either stand there and be hard, or you can take a seat and we can see if we can work something out with you." Appalled by his aggression and his unwillingness to hand over my ring, I stated again, "I'm good standing, and I'll take my ring back now, please." He proceeds to demand I leave "his" store, to which I replied, "I will GLADLY leave as soon as you give me my ring back." He finally returned it after I asked for the third time, all while getting even more aggressive and raising his voice about how they "don't want my business" as I was walking out the door. I was shaken by the aggression as it was, and then he started following me to my vehicle, still yelling; what, exactly, I don't know as I couldn't hear over the traffic noise. I immediately locked my doors as soon as I got to my car and left. There was a security guard there who witnessed the entire incident. I was never aggressive, never raised my voice, etc., yet was met with utterly unhinged behavior. Do NOT give this company your business. Women are clearly unsafe with this unstable man.

    What an INCREDIBLE place for an engagement ring. It can be difficult trying to find a jewelry store…read morethat really cares about the product they're selling and who they're selling it to. Abby was responsive, hard at work, and a fantastic sales woman. I could not be more satisfied with my ring. BUY FROM ABBY!!!

    Diamond Center - Fort Smith - jewelry - Updated August 2026

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