1. John Mays Jewelers

1. John Mays Jewelers

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Fort Smith, AR

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John Mays Jewelers

5.0 (2 reviews)
Closed 10:00 am - 6:00 pm

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Rogers Jewelers

Rogers Jewelers

3.0
(2 reviews)
0.5 mi

I shop in the mall often and the staff of this store is really fantastic. They always greet me…read moreimmediately and try to help me even after I tell them I am just looking, when most other jewelery stores in the mall immediately ignore you after those words. I have bought tons of jewelery here and had many items repaired. I am always more than satisfied everytime because their customer service is excellent. Thanks for treating me so well even though I spend so much time just looking.

Typically I buy from Zales bc of their customer service and friendly attitudes, but for whatever…read morereason, I found myself in Rogers Jewelers that day trying to purchase a ring. I would have purchased one that day had the employee who helped me not been so rude. Her name was Courtney and she repeatedly spoke to me as if I were a peon. She kept raising her voice every time I would ask her a question as if I were bothering her or I was an idiot for asking.   I kept my cool during the whole ordeal even thought I felt like crying. Even after I left the store I felt sick to my stomach even into the night.I kept waiting for the manager of the store to intervene to rectify the situation since he was only a few feet away watching the events unfold but to no avail. I, myself had managed a similar store in the same mall for nearly 7 years and was dumbfounded that any employer would allow an employee to speak to a customer the way they spoke to me. I refused to go back to the store because of their awful customer service.

John Mays Jewelers - jewelry - Updated July 2026

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