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    Riverfront Federal Credit Union

    3.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Riverfront Federal Credit Union

    Mortgage services

    Personal banking

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    Citizens Bank

    Citizens Bank

    (2 reviews)

    Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

    Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

    Riverfront Federal Credit Union - banks - Updated July 2026

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