My experience in the care of this practice was bizarre to say the least. Upon my first visit the nurse who initially saw me suggested that the COVID vaccine causes or increases neurological issues, and that it was a bad idea for I, an immunocompromised individual, to get another booster. I was told this was apparently standard recommendation here. My mother was with me and we gave each other a "what the hell did we just hear?" look. It goes to reason that every other doctor recommends vaccination, especially for COVID, as COVID is aggressive and the long-term complications of it can be disabling, especially for those like me and other individuals with chronic neurological issues. When I'd reported this to my rheumatologist, she was startled, saying she'd recommended Counce for years, but with that revelation she completely stopped referrals to her. Dr. Counce herself seemed to be very detached and did not focus much time on me at all. I kind of felt like my symptoms were being ignored. She didn't seem to hold much emotion or care. When I moved to UAB Neurology for a second opinion on my spine MRIs, they poured over everything they could to try and find an answer for me, and despite coming up dry as well, I at least feel like they gave it a better shot in that one session as opposed to the multiple I saw Counce. In her defense at least, she did run tests on me and did not simply brush my case off right away like some doctors have. But after they found nothing from there, they weren't willing to dig deeper than those basic tests. At the time my condition had been presenting almost like a neurodegenerative disease or like a more subtle case of MS, so this was naturally crushing. I wish they had done more for me. I also cannot trust a doctor whose nurses actively recommend AGAINST a vaccine for an illness that kills and disables aggressively, especially when a lot of their patients would be highly vulnerable to that illness! It's a HUGE red flag to dissuade from the COVID vaccine, DOUBLY SO when it's coming from medical professionals. read more

If I could put 0 stars I would. I was a patient here for over 10 years and can say I've finally had enough. they were irresponsible and negligent. I told them I was pregnant and women with epilepsy can have a hard time with dosing medicine correctly. they never answered their phone when I called, never told me I would be experience seizure symptoms or anything for that matter. I felt alone through it all and ended up having a miscarriage. I messaged my concerns to the doctor (because the only way you can reach them is through their portal) explaining my situation and how I felt disregarded. they never responded to my message and deactivated my account. I would go to anyone but this place. We have switched to a UAB Neurologist who actually knows how to communicate with their patients. I'm happy to no longer be a patient at this place. read more

Top quality care. Super nice staff. Love her PA and all her staff. Office very nice and courteous. Dr Counce is great and thorough.

The Doctor and her associate are outstanding, courteous, and very thorough. Excellent experience . I WOULD RECOMMEND THEM TO OTHERS!

Do not go to this doctor. Dr. Counce I hope ypu read this review as well. I have ypur doctors notes of all the lies you wrote about me. Saying I demanded drugs from you twice & thats why I got mad & left. No honey, the Dr. that referred me to you asked me to ask you to takeover one of them & if you could give me a form of drug I was already taking. She didn't want to cross medicate. Thats what I asked & how I asked it. You werent even in the room. But, I took my mom w/ me - one to be a witness, & two because I can't remember things as well since I have swelling in my brain that you called normal. Labeling me a "drug-seeker" unjustly because all I did was ask a question, & lying about the events. You do know thats defamation because it goes on my medical record. How can I be drug seeking two drugs that Im already prescribed? The answer is - thats not drug seeking. You spent 10 minutes with me my first visit & you know nothing about me. You can either correct the lies on my medical report or you can get sued for defamation it's your choice. Oh, & the reason why I left & got upset had nothing to do w/ drugs. It was because you didn't care enough to come in & show me the films of my MRI, labs, & go thru them with me. Explaining it to me. Ive been suffering since around 2018 & it started w/ brain fog, extreme fatigue, & anxiety attacks. Every single doctor has yet to tell me what is causing the pressure in my brain, white matter lesions, narrow blood vessel disease, partial empty sella syndrome, which you say I show no symptoms. I guess me having to take testosterone injections has nothing to do w/ a flattened pituitary gland. Never measured my intercranial pressure either. You can be a neurologist a finish last in your class. Either that or you don't care, or had no clue how to treat me. I also like how you put my 1 star google review on my report. If that doesn't show motive I don't know what will. Defamation or put the truth down on my medical record. Remember I have a witness & you were not in the room. read more

I am 59 years old and have been suffering from severe chronic migraine for over 35 years. The last few months, my migraines have been nearly every day. Clarke has gone above and beyond to help me get on the right preventive and management medications. I am so grateful for Dr. Counce and her staff. read more

Not only is Dr. Counce's replies to negative reviews complete lies, but she also had the photos I added (to back up my review) deleted. Now it seems she's lowered herself to calling people drug-seekers who leave her reviews she's not happy with. I'm not on any narcotics - I'm on Aimovig. Just more reasons to avoid this doctor! read more

Dr. Diane Counce has been my neurologist since i moved here from Miami for over a year and a half. My experience with Dr. Counce has been very nice, she listens, she's thorough and professional. Her staff is very nice, and i can actually say I'm very peculiar with my doctors. Her staff has gone above and beyond at times with my insurance company. They have remained on the phone with me to work out my medication emergency details out with the insurance company on the phone for well over 45 mins on the hold time. They always call me ahead of my appointment schedule to advise me what my current copayment will be and my deductible coverage for the rest of the year on my botulin toxin medicine. Her facility is clean and spacious, i do believe that some people have a tendency to be a bit of divas on yelp and try to complain about petty things and think they are loosing sight of what they are there to do if they really have unbelievable pain. Keeping it in perspective i am truly here to see Dr. Counce for what she specializes in; neurology. I've suffered with tension migraines for well over 6+ years. I've seen numerous doctors even specialists from University of Miami hospital and no one has relieved or listened to my needs as a patient to be pain medicine free, until Dr. Counce and THAT is what she has done for me! Helped me with my severe migraines and tension headaches. Thank you Dr. Counce you really have changed my life for the better. read more

Best Neurologist ever! Prior neurologist (?) Incorrectly diagnosed Parkinson's (REALLY). Second opinion from Dr. Diane Counce CORRECTED immediately. She is an angel, providing excellent care. read more

This practice is par excellent! From the ladies at the receptionist desk who were kind, pleasant, helpful, and direct to the phlebotomist who was winsome, humble and engaging, Dr. Counce's team is exactly that--a team! When one of your own employees tells a client that Dr. Counce is the best doctor she has ever worked with, I concur. There was nothing perfunctory about Dr. Counce's visit with me. She took her time, was extremely thorough and most of all she made me feel like I mattered. She was socially adept and as colorful as her top-notch decor through her office. She is really smart also! Thank you Cahaba Family Medical for such a fantastic referral! read more

Dr. Counce has been a blessing to our family. My wife has Behcet's disease, which is very difficult to manage and not curable. There is little research in the U.S.; however, Dr. Counce took a personal interest in helping her when others (including Mayo Clinic) showed little care. She is a true caring professional and I am thankful for her everyday. read more

I've never been to a worse doctors office. There are many things wrong with this place but my biggest complaint is the wait. When I arrived I was made to wait in the waiting room for 32 minutes. After waiting all that time I was put in a room with horrible lighting and was made to wait for 1 hour and 44 minutes. That is completely absurd. I was late picking up my sister from school. I did not know I would need to cancel half my day for a doctors appointment. If you can see anyone else for your medical needs, I would highly recommend it. Or if you can clear out 2 hours and 30 minutes of your day. read more