When I first walked into the store I was greeted very nicely by this lady and she immediately asked…read moreme if she can help me. Even though I only came for one thing I simply told her no thank you, but it was the thought that counts. This place has several variety of things I sometimes spend a whole 30 minutes in this place because they have so much stuff to choose from. The customer service is amazing everything is shelved neatly and no messing like other beauty supply stores I've been to. They have jewelry, makeup, fragrances (even Victoria's secrets lotions and perfumes) perms, dyes anything you can think of they have it. The have many weaves to choose from Brazilian, yaki, remy, synthetic whatever you want and their wigs are nice as well. Very friendly staff. It was hard to find the place I always kept walking pass it but it right next door to Maple Liquor Store.

Has everything you need from classic items to new releases. Prices are really good and the staff is…read morehelpful. i moved from nj to sc and I still order from here. Top notch

This morning I went in there to get some hair and the owner sitting behind the register WOULD NOT…read morecome and help me or send his worker to assist me. I brought hair and he said i could RETURN the hair if this was the wrong hair. I come back to return the hair and the cashier says you can get something else because we don't do refunds. So I question the owner about what he said and he blatantly lied and said "I told you exchange". I said you did not tell me any thing about an exchange. Then he proceeds to tell me in a loud voice WE DO NOT GIVE RETURNS! Now this store is in Irvington, NJ and you don't respect your customers enough to calm down when your talking to people who are buying your items. If this was the old me it could've went another way. Poor customer service, no respect for the customers and the ppl in this neighborhood clearly let you talk to them in this manner. But I'm dealing you here on yelp and in another way. I wont be coming in this establishment EVER!

Hi all I lived in union for over 15 years and this place…read moreis a disgrace! I bought items here yesterday and the receipt said NO REFUNDS EXCHANGE ONLY WITHIN 7 DAYS. I went in and the manager denied my exchange I had bought a lipstick that I wasn't too happy with the color and she said no. I asked her about the policy and she said that it doesn't apply. CLEARLY ITS WRITTEN. So I asked about different items around the store to see what was applicable to "her" policy. She could not give me an answer. I even pointed to a car charger she said no. I asked her again what is exchangeable if I were to buy?! AGAIN could not respond. JUDY THE MANAGER said if I bought a WIG I could return and exchange. I asked her what is the difference?! someone wore the wig and is able to return and I tried the lipstick and wasn't able to exchange for a different color?! Then her "helper" interrupted the conversation asking me what my problem was?! SO I WAS HEATED. BEWARE!! They repackage USED WIGS! DEF WILL NO LONGER BE SUPPORTING THIS ESTABLISHMENT!

Hey Yall! I went to…read morethis beauty supply store for the first time yesterday at the suggestion of my friend. I probably won't ever be returning. I entered the store, wig cap affixed to my head with full intentions of purchasing a wig that day. After not being offered any help by the "shop assistant" I made my to the wig area in the back of the store to assist myself. Because I knew what I wanted and what I was looking for, I found a wig quickly and proceeded to try it on (with the wig cap that I already had on my head). As soon as I put it on the "shop assistant started screaming at the top of her lungs about how I " needed a wig cap and couldn't touch the the $44 wig without permission..." I and the rest of the customers in the store could only look at her like she was crazy because... she had to be out of her mind. I still needed a wig so, even with all of her obnoxiousness and rudeness, I politely questioned her about other wigs in the store. She was completely unhelpful, short, and frankly aggressive. I gave her the wig back and left. I'm not spending money where I don't feel welcomed. If they didn't want to make money they should have let me know when I walked in. This place wasn't my first choice and it won't be my last. I do recommend: K L & M Beauty Supplies Cosmetics & Beauty Supply 1914 Springfield Ave, Maplewood, NJ 07040 Phone number (973) 378-5700 Greater selection and helpful staff.

Excellent customer service and such a HUGE Variety of items to choose from...I am so happy I didn't…read morelisten to some of the reviews. This place is an experience...best prices for the quality and quantity. This is where you go to get best bang for your buck. The guy behind the counter was very knowledgeable and helpful. I live near the Morristown area, bit I will definitely be back for all my beauty supply needs. So Worth the Drive!!!!

I visited this place early in the morning on a Tuesday. The store was fairly empty. I only noticed…read moreme and another customer. It was my first time here, so when I entered, I walked straight to the counter to get help for the specific product I was looking for. There was a man working at the counter, who smiled and appeared friendly. When I asked him to direct me to the product I was looking for, it was in one of the center aisles near the register. I stood there browsing the section for the product, and I felt eyes on me. I brushed off the feeling, but when I picked up the item off the shelf and turned around to walk back towards the register, I caught the man starting at me intently. He stood there at the edge of the front counter watching me look at the items on the shelf. I'm not even the type of person to touch things on the shelf, unless I am picking it up to buy it. Also, I wasn't carrying any bags, just a small coin purse. So his need to watch me felt uncomfortable and unnecessary. I still foolishly decided to purchase the product I was looking for, despite being watched like some sort of criminal and despite the product being overpriced. When I got home to use the product, it had already been opened. I didn't bother to take it back to the store because the receipt notes no refunds. What a waste. I won't be back here & don't recommend this place. There are plenty of other beauty supply stores in the area that I can happily spend my money on unopened products without being profiled.

Ok so you go in the store to get your essential Avon needs however you leave out with way more than…read moreyou can imagine, you leave out with encouragement, empowerment and an overall wonderful experience.... I promise she's an angel I can't tell you all how many times this amazingly beautiful lady has brought tears to my eye & touched my heart, I sincer thank you for being who you are Always please continue to always lead with Love. Shakina

This was honestly one of the best experiences I've had with a beauty supply store. I ordered a…read morelarge quantity of hair color (over 50 bottles total) to be shipped across the country, which normally makes me nervous because leakage is so common. My first order arrived perfectly, which already impressed me. But the second, larger shipment completely exceeded my expectations. Every bottle was carefully packed, separated into smaller boxes so nothing would move, and even individually sealed at the caps. I've never seen that level of attention to detail before. On top of that, Chris went out of his way to help me track down a very specific version of the product I needed, even contacting other stores. He was communicative, honest, and genuinely cared about getting it right. He also included extra items and even additional bottles, which was such a thoughtful surprise. It's rare to find this kind of care and integrity in a business. I will definitely be coming back.

I traveled to Maplewood to shop at this beauty supply store because it has always been my go to…read more Never again, I asked about the wigs .. I wanted a bob the lady said ok, I said side part... she told me ..too much... I was asking for too much. Wow thank God I didn't tell her the color. No way will I ever spend my money in there again. I thought her job was to help the customer, but she pissed me off. So, I went to JJ's in Union where everyone was more then professional and treated me very kindly.

WONT shop here again...I now it was slow but I had to say to guy sitting at register,Hi,Excuse me…read more because he was texting onWill phone. Lady in back was on phone looking at me,when I was clearly searching...When I said,hi, excuse me,she kept talking on phone and just pointed to what I asked about..POOR,POOR CUSTOMER SERVICE

This business has 2 locations. One sells wigs/hair pieces & some beauty supplies, the other is 4…read moredoors down & they sell strictly beauty supplies. I love coming here because they have great prices and are always fully stocked. The staff is always respectful and there are no language barriers. No steps: Wheelchair accessible I was able to communicate effectively with the staff with no ASL translator needed! The parking lot can be a little difficult to maneuver through. I suggest parking at the distance my picture shows. Parking directly in the front spaces is hard to get out of at time because the hair store is located right next to a laundromat.

Love this beauty supply and the older lady that works there! She helped my husband and I find…read moreeverything we needed. Definitely my favorite local beauty shop The store has such great variety too!

I've been a customer for many years and can walk to it from where I live, HOWEVER, the older Latina…read more(?) woman who works there is too political. I cannot recall her saying Trump's name, but she doesn't have to. His views and talking points are hers. I just want to buy some lashes and nail polish remover! She goes further by trash talking every Democrat she can think of. I don't want this type of energy when shopping in my community. She isn't hostile but is pushy and vocal AF. After 20 something years in the community, I can't return to this store, even though I like it.

The young, petit, dark skin, lady that sit at the third chair was very rude. She told me that my…read moremusic was to loud and that I was disturbing her. I told her that I was a paying customer and I should be able to listen to my music. Then she went back and forth with me in front of customer and her fellow employees. A few hours later she wanted to make me get up so she can start another lady box braids. She also told me I had a attitude and I was treating her like a slave. Not to mention she talked to her friend the entire time. She was on her phone and texting the whole time also. I do not recommend that away become a customer.