I have Abbey Rentals managing 8 rental units in the London area and I could not be happier with…read moretheir services. We are aligned in providing tenants with a positive living experience by arranging regular improvements to the units and being available for tenants when repairs need to be made. The online portal and reporting is also excellent and the perfect summary for reporting on my tax return. Very friendly and I recommend to any prospective tenant or owner requiring management of their property!

This company took over from our previous rental company PAD rentals (highly suggest them, great,…read morecaring people) I called them saying we needed a few days for rent as we got the letter on the 30th and rent was due the 1st and they insisted we send them a EMT or we would pay a $50 late fee and interest on rent. I sent my half of rent and a few days later PAD rentals called me asking for rent. Turns out abbey rentals was not our new company and they refused to give me my money back and would not answer any of my calls. When they finally did they told me I had to email support and would not talk to me until I threatened to get the police involved. After threatening the police they sent me my money back. A month later we got another letter in the mail saying they were our property management again, this time they surprisingly were. It took almost 3 weeks to get a response from them about paying rent and I told them about all the repairs needed in the house. About 2 weeks ago we also got a letter in the mail saying we were going to be evicted because we owed $400 of rent. They were trying to charge us $1800 for rent when our rent is $1600 a month. I mentioned about a furnace filter and they said they put in a work order for it. 2 weeks later and it still wasn't replaced and now our AC was broke. I went and got a furnace filter myself. It was a heat wave and it took 3 days for them to come fix it. A few weeks later our AC broke again and someone came to fix it. He came Wednesday and said he would be back Thursday. He didn't come back until the next Tuesday to fix it. It was another heat wave and we were not allowed to turn the AC on the entire weekend. Now, it is the THIRD time our AC has broke. The guy has come once again and said he doesn't have time to come tomorrow to fix the AC so he might be back Monday but we're not allowed to turn it on. We don't have screens in our windows to open them, I have 2 dogs that need the AC and it's a heatwave. We pay utilities and every time the AC stops working it runs for 24 hours straight costing us extra money. The property manager also will come and park her car in your only designated parking spot and leave it there for 2 days and not give any way to contact her. They NEVER answer the phone, take 2 days to respond to emails and refuse to fix anything in the houses they rent. DO NOT RENT FROM THEM.

Terrible Experience…read more They ignore maintenance issues saying they will fix but they never do. When employees or contractors are sent out, they are unprofessional - I have dog cameras in my place and have heard them poking fun of and joking about taking items . . . management does not seem to care. The company does not communicate or answer any messages. They only reach out when they need something and will often will not even wait for a reply before sending the next notice (not everyone can answer calls or texts at work). They also like to enter without notice or on the wrong day. Like stated before, I have the camera, so if they tell me they are coming on one day and show up days before, I do notice. This has also been a problem now that I am moving out . . . people are showing up to my apartment without notice and not escorted by an employee. When this was noted to the company I was informed they do not need to give it. . . so that is how much they value tenants privacy and rights. Only advise - Do not rent from them. I still have maintenance issues from before I moved in - noted when I applied and emailed in a few times since. I have had to leave early to ensure my health during this pandemic (since those showing up are touching everything and not often wearing a mask). And am still be 'ghosted' when sending inquiries. If you need more check out Reddit - https://www.reddit.com/r/londonontario/comments/closs0/first_choice_property_management_london/

For 9 years plus they have "managed" the property I live at. Every year the same issues arise and…read moreare never addressed. Currently, they refuse to deal with a safety issue.

From a contractor perspective, I find ARNSBY to be efficient, easy to work with, timely payments,…read moreand overall, co-operative. Keith H.

Larlyn Property Corporation.... keep at least 5 ft apart. If you are considering investing in a…read morenew build or a purchase with Larlyn's name attached save yourself the emotional and financial burden and do not sign the dotted line. This management exceeded their hand at the number of neglectful expenses a unit owner should have to forfeit. A flood 4 units above my unit, a neglected main building pipe flood, living with no flooring for 6 months. a sequential special assessment to counteract a mismanaged reserve fund. Larlyn ignored and deferred me and single handedly robbed me of my first home owning experience in a condominium.

I can't imagine that there is a worse property management company than Larlyn. Absolutely…read moredisgusting customer service, disrespectful and condescending when trying to address an issue with my unit. The building is a new build and yet it seems Iike there is a different issue with my unit every week. Window screens that pop out when a hard wind blows, no cell service in my unit (and I work from home sometimes). Oh, and if you expect a response to an email sent to Larlyn...you will be waiting, and waiting, and waiting. Sadly, I now hate where I live and it is because of Larlyn Property Management. ​

DO NOT USE THIS COMPANY. They deserve negative stars. I hired them in 2013 to manage a rental…read moreproperty I have in London Ontario and the only thing they did was rob, misrepresented me and lied to the tenants. They robbed me over $5000. They would inform me that something needs to be fixed, take the cost from the rent collected and not fix it. They would then tell the tenant that I don't care about the outside fixtures, etc. sunroom, steps, shed. He told the tenant I just had a baby and that am moody. They always pay the rent late, I ALWAYS had to call and complain to get the rent. Maggie the receptionist was in on the entire thing. He told me the husband had lost his job so they were late on their rent constant. Fast forward a few years, the tenant got my number and reached out to me. Nothing was being fixed. Ken is a thief. This company needs to be held accountable. STAY AWAY FROM KEN AND HORIZON PROPERTY.

I'm a property owner who hired Horizon to manage my property for several years. They were late…read moretransferring the tenant's rent to me a dozen times or so in 3 years, didn't pay at all for a few months in a row in 2015 (it took 6 months of complaints to finally get it all paid), and then when I finally fired him in 2017, didn't transfer the final month's rent to me or return to me the last month rent deposit on file. Repeated requests for payment have been consistently ignored. Loss totals several thousand dollars + interest. Stay away!

Harassment and intimidation is their way to get rid of tenants and increase rent for prospective…read morerenters. Nothing gets fixed heat and water issues are normal.

I should start by saying that we have lived in 520 Wellington for many years. Unfortunately the…read morelast ten have been a gong show save and except the time period when Wendy and her husband were the superintendents. It is an ongoing turn over of supers who are clearly not physically or cognitively able to manage the demands of a building this size and age. I truly question Briarlane's hiring process when the supers they have hired have been tossed form other buildings for illegally entering apartments and theft. Our recent supers have been racist and have stolen from Briarlane by putting people into apartments without rental agreements and pocketing the cash etc. the current supers thus far are clearly unable unable manage tenant expectations and communicate effectively. That said, Hope and her husband have been (assistant Supers) are lovely, hardworking people who I can only image feel the same way about the ongoing changes. The cigarette and marijuana smoke wafting in the hallways has also gotten too much and Briarlane has done nothing to enforce pertinent tenancy legislation re common areas. Brialane you suck