I've lived in one of Dickenson's buildings since 2017, and haven't had any complaints issued…read moreagainst me by residents. Despite this, the building manager has been rude and disrespectful to me on several occasions. On April 20th, I was displaying some COVID-19 symptoms and had to wait for my partner to drop off some rapid tests. To avoid contact with other residents, I exited the building through the side stairwell. Since I was never given a key to the side door, I had to prop the door open for approximately 5 minutes. The building manager barged through the door and yelled at us: "You're IN, or you're OUT. SHUT THE DOOR." I understand that this is a security issue, but he could have asked us in a respectful manner. When I raised the issue with the building manager, he continued to berate me, ending the conversation with: "You need to take a chill pill because you're crazy." I did not appreciate the verbal harassment and disregard for the issues I raised, one being that the covered parking lot is often unlit. This is a serious safety concern, as it increases the likelihood of accidents and theft. I want to warn students from residing in their buildings due to the differential treatment towards residents. On two occasions during COVID-19, Canada Post was unable to deliver our mail because people were congregating in the lobby without masks; although the mask by-law was in effect. The building manager did not enforce this law, despite having several security cameras in the lobby. Seeing as the virus was a serious public health risk, I believe their inaction demonstrates their negligence. As per the condominium's regulations: "An owner shall not do or permit anything to be done in or on the common elements which will in any way increase the risk of the rate of fire insurance." Despite this regulation, the building manager smokes cigarettes in his unit. I can smell cigarette smoke when the building manager opens his unit door, as well as in the immediate area surrounding his unit. This not only poses a fire hazard, but also a health concern due to second-hand smoke. Dickenson refuses to enforce this rule, despite having 'No Smoking' signs posted. Again, as per the condominium's regulations: "No owner shall harm, mutilate, destroy, alter, or litter on any of the landscaping on the property." Despite this, the building manager has thrown bird seed out of his unit since 2017, resulting in large numbers of birds and squirrels congregating directly outside the property. This poses a risk for pest control, as well as damages the lawn surrounding the property. A letter was sent to Dickenson on April 26th to express the above-mentioned concerns. It took two business days for them to acknowledge the email. Two weeks later, still no response. On May 6th, a letter was sent directly to Don Dickenson, and yet again - no response to date. I raise these issues because the corporation does not enforce the rules fairly. As mentioned, the building manager has violated several serious regulations, and has made me feel unwelcome in my own residence. And yet, the corporation has been very quick to rectify the issues raised by him. For example, I fostered a dog this past winter and the building manager pet the dog without my permission. He then proceeded to approach the dog while he was doing his business, despite the dog making a concerted effort to show his distress by barking at him. The building manager did not have the respect to raise the issue with me prior to involving Dickenson. It only took the corporation a couple days to inform me that I had to re-home the dog, despite them knowing that I only had the dog in my care for two days and needed to work on some obedience training with him. Before the owner attempts to discredit my review as being 'uninformed,' - you have not done your due diligence by visiting the building to ensure that the rules are being enforced. It is a shame that you do not see an issue with your employees abusing their power and violating the corporation's regulations.

From the owner: Specializing exclusively in the management of condominiums since 1992. Boards of Directors are our…read morepartners in the management of their condominium complex. More details available at www.dickenson.ca

I have Abbey Rentals managing 8 rental units in the London area and I could not be happier with…read moretheir services. We are aligned in providing tenants with a positive living experience by arranging regular improvements to the units and being available for tenants when repairs need to be made. The online portal and reporting is also excellent and the perfect summary for reporting on my tax return. Very friendly and I recommend to any prospective tenant or owner requiring management of their property!

This company took over from our previous rental company PAD rentals (highly suggest them, great,…read morecaring people) I called them saying we needed a few days for rent as we got the letter on the 30th and rent was due the 1st and they insisted we send them a EMT or we would pay a $50 late fee and interest on rent. I sent my half of rent and a few days later PAD rentals called me asking for rent. Turns out abbey rentals was not our new company and they refused to give me my money back and would not answer any of my calls. When they finally did they told me I had to email support and would not talk to me until I threatened to get the police involved. After threatening the police they sent me my money back. A month later we got another letter in the mail saying they were our property management again, this time they surprisingly were. It took almost 3 weeks to get a response from them about paying rent and I told them about all the repairs needed in the house. About 2 weeks ago we also got a letter in the mail saying we were going to be evicted because we owed $400 of rent. They were trying to charge us $1800 for rent when our rent is $1600 a month. I mentioned about a furnace filter and they said they put in a work order for it. 2 weeks later and it still wasn't replaced and now our AC was broke. I went and got a furnace filter myself. It was a heat wave and it took 3 days for them to come fix it. A few weeks later our AC broke again and someone came to fix it. He came Wednesday and said he would be back Thursday. He didn't come back until the next Tuesday to fix it. It was another heat wave and we were not allowed to turn the AC on the entire weekend. Now, it is the THIRD time our AC has broke. The guy has come once again and said he doesn't have time to come tomorrow to fix the AC so he might be back Monday but we're not allowed to turn it on. We don't have screens in our windows to open them, I have 2 dogs that need the AC and it's a heatwave. We pay utilities and every time the AC stops working it runs for 24 hours straight costing us extra money. The property manager also will come and park her car in your only designated parking spot and leave it there for 2 days and not give any way to contact her. They NEVER answer the phone, take 2 days to respond to emails and refuse to fix anything in the houses they rent. DO NOT RENT FROM THEM.

For 9 years plus they have "managed" the property I live at. Every year the same issues arise and…read moreare never addressed. Currently, they refuse to deal with a safety issue.

From a contractor perspective, I find ARNSBY to be efficient, easy to work with, timely payments,…read moreand overall, co-operative. Keith H.

I can't imagine that there is a worse property management company than Larlyn. Absolutely…read moredisgusting customer service, disrespectful and condescending when trying to address an issue with my unit. The building is a new build and yet it seems Iike there is a different issue with my unit every week. Window screens that pop out when a hard wind blows, no cell service in my unit (and I work from home sometimes). Oh, and if you expect a response to an email sent to Larlyn...you will be waiting, and waiting, and waiting. Sadly, I now hate where I live and it is because of Larlyn Property Management. ​

Larlyn Property Corporation.... keep at least 5 ft apart. If you are considering investing in a…read morenew build or a purchase with Larlyn's name attached save yourself the emotional and financial burden and do not sign the dotted line. This management exceeded their hand at the number of neglectful expenses a unit owner should have to forfeit. A flood 4 units above my unit, a neglected main building pipe flood, living with no flooring for 6 months. a sequential special assessment to counteract a mismanaged reserve fund. Larlyn ignored and deferred me and single handedly robbed me of my first home owning experience in a condominium.

DO NOT USE THIS COMPANY. They deserve negative stars. I hired them in 2013 to manage a rental…read moreproperty I have in London Ontario and the only thing they did was rob, misrepresented me and lied to the tenants. They robbed me over $5000. They would inform me that something needs to be fixed, take the cost from the rent collected and not fix it. They would then tell the tenant that I don't care about the outside fixtures, etc. sunroom, steps, shed. He told the tenant I just had a baby and that am moody. They always pay the rent late, I ALWAYS had to call and complain to get the rent. Maggie the receptionist was in on the entire thing. He told me the husband had lost his job so they were late on their rent constant. Fast forward a few years, the tenant got my number and reached out to me. Nothing was being fixed. Ken is a thief. This company needs to be held accountable. STAY AWAY FROM KEN AND HORIZON PROPERTY.

If i could give this company zero stars I would…read more Do not use this company. We signed on with them to manage a rental property. They lied and did not keep their promises. In Feb 2015 a pipe allegedly burst due to the cold. They did not inform us when emergency work and did not tell us that the tenants had kicked in the basement door. The basement door was left open for 6 weeks. When questioned about it they told us that our property was shitty and we should not really care. We asked for monthly invoices. It took dozens of emails and a personal meeting with the owner who made a number of promises. When it was clear that they were not going to keep any of their promises, they informed us that they were too busy and that we were 'needy'. When we raised all of these issues, Horizon threatened to go to City and report any deficiencies. DO NOT USE THIS COMPANY.

Harassment and intimidation is their way to get rid of tenants and increase rent for prospective…read morerenters. Nothing gets fixed heat and water issues are normal.

I should start by saying that we have lived in 520 Wellington for many years. Unfortunately the…read morelast ten have been a gong show save and except the time period when Wendy and her husband were the superintendents. It is an ongoing turn over of supers who are clearly not physically or cognitively able to manage the demands of a building this size and age. I truly question Briarlane's hiring process when the supers they have hired have been tossed form other buildings for illegally entering apartments and theft. Our recent supers have been racist and have stolen from Briarlane by putting people into apartments without rental agreements and pocketing the cash etc. the current supers thus far are clearly unable unable manage tenant expectations and communicate effectively. That said, Hope and her husband have been (assistant Supers) are lovely, hardworking people who I can only image feel the same way about the ongoing changes. The cigarette and marijuana smoke wafting in the hallways has also gotten too much and Briarlane has done nothing to enforce pertinent tenancy legislation re common areas. Brialane you suck