On 04/24, I purchased a STEPR from Dick's online, including delivery (up to 1 flight of steps) & assembly. The first delivery attempt was on 05/15; the window was 11am to 3pm. The delivery crew arrived about 2 hrs 45 minutes past 3:00pm. While waiting, I called the delivery company to find out where they were; I was told that they couldn't look that up. The delivery crew finally called to tell me they were on their way. I told them we had to pick my niece up from the airport. We couldn't wait for delivery & assembly to be completed. The crew insisted on coming into our home to complete delivery. Their insistence was so intense that I felt uncomfortable. I finally told them to reschedule & I went inside. I requested another delivery date ASAP. I contacted Dick's about the issue but Dick's had no sense of urgency. Our delivery was rescheduled to 06/09. I received a phone call from delivery company Select Express stating delivery would be late "due to a flat tire." The window was now 4pm to 7pm. Previously, I requested a different crew but it was ignored. My husband watched from the front door as the crew struggled to move the item onto a dolly; he watched as it fell off the dolly onto our driveway. It was placed back on the dolly. We do not think it was damaged. Next, they attempted to bring the item onto our front porch to go up 3 steps. My husband met them at the door & they told him they'd need to use the dolly to take the item upstairs on the hardwood stairs in our new build home. We asked why they didn't have straps or other equipment (like other delivery companies) to prevent damage to our floors. We were told if anything was damaged we could file a claim. One of the crew said he was physically unable to carry anything because he has a bad hip and he could use the dolly if he took breaks!! The other crew member was of small stature and he acknowledged this fact when I told him that. He would've been of limited help to the man who has a bad hip. We called our neighbor to come to give his opinion & to be a witness. With no prompting from us, our neighbor independently said he would not allow anyone with a wet, dirty dolly to move the heavy item over his hardwood steps. We didn't want the hassle of very likely having to file a claim for damages. It was clear they could not properly move the item upstairs. It was too heavy for them. Period. It was pouring rain that day. The item was left on our front porch & again we requested an appropriate crew to make delivery. The smaller man said he'd file a report but could make no promises! We had to find tarp to cover the item. We contacted Dick's again. Again, Dick's said they had no control over the delivery. My husband told them that we purchased the item from Dick's so we were looking to them to make it right. We've never asked for any money back, any discount. We only want what I paid for almost 2 months ago to be safely & properly delivered. Dick's has done absolutely NOTHING to help us. The last Dick's customer service person said he was at home in Chicago & couldn't do anything about it but would email someone!! Most recently, we received a call from a female at AIT (one of the delivery companies used by Dick's). She began the conversation by saying "I understand you refused delivery." I was furious. My furious husband took over the call as I was by now in tears. AIT's representative told us this was their best crew. We told her that the item couldn't stay on our porch for 2 weeks. As the item will sit on our front porch for another 10 days. Today, I received notice that delivery could be made on 06/19 10am to 1pm. We were forced to make a concession to have the delivery completed & assembled in our garage. This is not what we wanted. However, since none of these companies (especially Dick's) cares about us as customers, we've been forced into making the change for them. I paid over $4,000 for the equipment to include delivery up 1 flight of stairs & assembly. I can tell you that it wasn't worth it. By the next offered delivery date, it will be 57 days since I made the purchase. Don't make the same mistake I made. If you choose to purchase any large ticket item (or probably even socks), please prepare yourself for massive, widespread indifference from Dick's and any vendor. read more

DICK'S Sporting Goods - The STEPR on our front porch which we had to cover as it was raining cats & dogs. - Sports Wear Near Me - Madison, Tennessee

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This DICK'S Sporting Goods location sits directly on Gallatin Pike in a large shopping center alongside a few other major brands such as Best Buy, and for the most part is your standard DICK'S. I popped in on a Saturday afternoon to scope some new running shoes. The store was busy and well staffed, however 9/10 staff members that I encountered on the sales floor never said one thing to me, or even acknowledged me. Normally I get stellar service at DICK'S, but this location seemed a bit off brand. The store was well stocked, clean and in good condition. They definitely take care of it. I did purchase some shoes and the checkout process was pretty seamless and the cashier was friendly. Overall, odd service wise, but other than that it was your standard DICK'S experience. Happily pop back in when needed. read more

Spend 100s of dollers just to be watched over like a hawk from the rental cop can't even shop without feeling uncomfortable

Service was great! My grandson likes the product and quality of there merchandise. They are a bit pricey.

Sent an order in for pickup, guy at the door was rude about the order just being placed 30 minutes prior. Then the bucket was cracked on the bucket of balls we purchased. We had to ask for a discount or a different bucket. We bought the bucket to keep the balls dry. They told us the balls were still good. Well yes but there's nothing to store them and that's why we bought the bucket. Only took $5 off. Ordering from Amazon next time. I try to buy things locally but when customer service is crap than Amazon beats everyone. Word of advice little more customer service and you might stay in business. read more

DICK'S Sporting Goods - Broken bucket - Sports Wear Near Me - Madison, Tennessee

Love this store I'm a first time customer! Found this beauty for 1999 use my air filler for my Air mattress! And few mins later. . Worth every penny I'll be back to the store read more

DICK'S Sporting Goods - Found this beauty for 19.99 love !! Worth every penny!! First time shopping at #dickssportinggoods #illbeback - Sports Wear Near Me - Madison, Tennessee

When it comes to big box, non-local sports stores, Dick's is big in Nashville. Going head-to-head with Academy Sports across the street, there are some difference, mostly in price between to the two stores. I find the men's apparel a bit more diverse at Dick's, but find the selection of other sports items to not be as good. The staff is friendly and/but hands-off (however you want to look at that one). You can ALWAYS find parking thanks to the lot size and location. While Dick's isn't my first choice in Nashville, it's certainly a good option. read more

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You guys are the best ever! Keep being brave enough to take a stand. You are now my sole supplier of outdoor supplies.

Got 2 paddle boards!!! Sweet!! Can't wait to have the kids try it out! Me too!

Much like any other store by the same name. I just picked up some golf clubs for my wife and the golf pro was very nice and helpful. I with I would have written his name down to add to this. read more

If you're not going to have attentive salespeople in the shoe department, then I would suggest putting the shoe boxes on the sales floor so we can self-serve. read more

Gary in the Golf section was great!!! He was very knowledgeable, helpful and costumer service oriented. Any question, comment, or concern I had Gary was there to help. If there is anyone that needs anything in the golf section, GO SEE GARY!!! Greet job and keep it up! read more

Great customer service! I had purchased new very different running shoes a week ago and had tried them out in the gym a couple of times but they caused so much pain in my lower legs and shin splints and even though I couldn't find my receipt and the shoes had some dirt on the bottom and they still let me exchange for a shoe that suites my needs. If you need assistance Bryce was great help! read more

Nice store but no one asked me for help while I was in there for 20 min. They also didn't have much of a selection in the training area or the golf apparel. Sizes and fit options. Bummer. read more