Terrible Customer Service!! My daughter went there to buy some running shoes based on my…read morerecommendation. The sales person did a scan of her feet and everything, and sold her the "perfect pair of shoes" for her. She started running and quickly had issues with her feet hurting. I told her to go back with her shoes. She went back today (27 May 26) and explained her issues. The salesman today told her about the sales person that sold her the previous pair of shoes "it was probably some new person who didn't know what they were talking about" and that they sold her a narrow toe boxed shoe when she needed a wider toe box show. He gladly sold her a new pair of shoes that should work for her. After their mistake and her buying the shoes they recommended, they didn't take them back, offer her a discount or anything. Just sold her a new pair of shoes. I know I will pay more for shoes at Fleet Feet. I'm ok with that, but I expect professional sales people who know what they are talking about and will make accurate recommendations. I'm very disappointed as this definitely isn't the way a company should do business.

Had a great experience, was from out of town and they took great care of me! Some of the best…read morerunning shoes I've ever purchased!

Located in an old house in East Nashville, Nashville Running Company fits the vibe from entry to…read moreexit of the neighborhood. The old house is a good start, but the friendly, welcoming and super helpful staff and ownership are true to the area. As a novice runner, I was a little nervous to swing by, but they were beyond welcoming and helpful. Shared what I was after, what I had going on, what I had purchased so far, etc...and they chatted me through things, made recommendations and just supported the cause! And honestly, even another customer got in on it and made a recommendation for some flip flops to help with an issue I was having. So, all around good folks here! NRC is a small space, but it is packed with all the goods from shoes, socks, hats, running gear, gels, etc...A solid selection of items at fair prices. Parking can seem tricky, but come around behind the building, head down the alley and park directly in the rear. Overall, absolutely love Nashville Running Company and will 100% be back...lots of times!

So friendly and helpful when picking shoes and supplements!! We were just visiting and he provided…read moregreat recommendations for things in the area!!

Great product offering from a locally owned business. If you're looking for q outdoor gear this is…read morethe plac.

Helpful staff with no sales pressure. A store that has a little more personal touch than the big…read morebox. Give them your business, I think you will like the service.

Best running store experience I've ever had. I walked in and the man at the front -- I forget his…read morename, I'm pretty sure he's the owner -- immediately told me I needed shoes with more stability. He found me multiple pairs of shoes that fit more comfortably than anything I've gotten from Fleet Feet/runners roost etc, and was very receptive to my preference for more feminine colors, which is usually dismissed as I have large feet for a woman. The staff overall was incredibly friendly and funny, and they threw in a pair of complementary socks. They gained a lifelong customer.

Roughly 2 months ago I visited Team Nashville and had a great experience…read more From the moment I walked in, I was at first intimidated considering that I am new to the Nashville environment and just relocated here for work. Since I decided to pick up running as a hobby of mine to better myself mentally and physically - I wanted to stop by and see if I could get further assistance on running shoes in general. The store offers a selection of running shoes and gear, catering to all level of runners. From beginners (like me) to seasonal athletes. I was pleased to see the variety of brands and styles available, however slightly overwhelmed to find the right pair of shoes. After talking to the owners and a casual conversation as to my personal goals and why I was visiting, they made sure to take their time and test a few sneakers out to see which ones I liked. Needless to say, I'm happy to recommend Team Nashville if you were looking for a in-person store for some guidance and sneakers in general! Value seems reasonable, I asked if they have any discounts in general but I don't think they said they do (worth a shot I guess?) I forget what her name was, but they also made wrote down a beginners running schedule/guide for me and how I could approach a running schedule that balances everything else I have going on.

Fleet Feet has become a go-to for me whether it be window shopping for some new shoes or gear,…read morelearning a bit more about my feet and conditions, or just a swinging by the for the service and vibes. As a fairly new runner, I have quickly grown to appreciate Fleet Feet around Nashville, this Green Hills location included! My latest trip to this Fleet Feet was purely to get a new scan of my feet so I could buy the appropriate insoles for my running shoes. Upon entry, William quickly greeted me and off to the races we went. First we got the scan, then we tried on several inserts, along with him teaching me the best way to "ankle lock" by tying my shoes a better way. We chatted through the best options for shoes, arch support, gear, etc...William is good people! While I initially came by for a quick scan and possibly some insoles, I ended up leaving with insoles and a new pair of shoes...and I wasn't mad about it! Overall, solid Fleet Feet location!

Alexa went above and beyond helping my daughter and I find running shoes for our up and coming 5k…read more She was knowledgeable, patient, and kind! 100000/10

Often when you are looking for an athletic shoe it can become a difficult task. Katie at fleet feet…read moremade it an absolute pleasure! From the first hello to her genuinely listening to my husband's struggle, she was a smart and calming person. From the foot diagnostics to bringing out a broader variety of shoes, the whole experience was joyous. Once hubby settled on the two pairs that worked perfectly for him, we knew that the price fit the perfection. Fleet Feet it is my turn next...see you in a couple of months! Thanks again Katie you fantastical woman you!

I was in need of new running shoes after completing my half marathon as a "gift/reward" to myself…read more Note that I'm no runner nor would I consider myself to be one. However, after doing a brief research of nearby places to visit to get advice and pointers on shoes - Fleet Feet was the place I ended up deciding on visiting. I guess it was my high expectations based off of reviews of others, but my visit wasn't all that "amazing/great." I felt like the person that "helped" me during my scheduled visit didn't really help much. I was looking for more of a conversation between the employee so that I can make a more informed decision. By the end of it I walked away with a new pair of shoes that I've been testing for roughly a week and a half, and honestly I'm not moved by it. I felt like my decision was rushed and that no real feedback or guidance was provided. I also wouldn't consider myself as a hard or complicated customer/client - I just asked questions but felt like I was pulling teeth. Because of this, I'll have to revisit for a return and look for an exchange. Felt like my time was wasted but maybe it's just me?

What a great store! They can scan your feet and give you complete information to buy the correct…read moreshoes! It was a fantastic experience. I've been wearing the wrong shoes (sizes, widths and mechanics) for years. Very helpful!! The staff is super nice and knowledgeable. They made the experience very memorable. It's no wonder why they were suggested by two of my local friends to help. Thanks again!

I have been a customer of fleet feet in Murfreesboro for 15 years…read more I went last week and met Cory, he was so nice and helpful. I had a hard time deciding on what shoes to buy. He ordered a pair of Ultra's with extra cushion. When they arrived he had a pair of ASICS and a pair of Saucony to compare. I am 70 years old, walk 2 miles a day plus everyday chores. I decided on the Asics and I so appreciate Cory for taking the time for me.

On 04/24, I purchased a STEPR from Dick's online, including delivery (up to 1 flight of steps) &…read moreassembly. The first delivery attempt was on 05/15; the window was 11am to 3pm. The delivery crew arrived about 2 hrs 45 minutes past 3:00pm. While waiting, I called the delivery company to find out where they were; I was told that they couldn't look that up. The delivery crew finally called to tell me they were on their way. I told them we had to pick my niece up from the airport. We couldn't wait for delivery & assembly to be completed. The crew insisted on coming into our home to complete delivery. Their insistence was so intense that I felt uncomfortable. I finally told them to reschedule & I went inside. I requested another delivery date ASAP. I contacted Dick's about the issue but Dick's had no sense of urgency. Our delivery was rescheduled to 06/09. I received a phone call from delivery company Select Express stating delivery would be late "due to a flat tire." The window was now 4pm to 7pm. Previously, I requested a different crew but it was ignored. My husband watched from the front door as the crew struggled to move the item onto a dolly; he watched as it fell off the dolly onto our driveway. It was placed back on the dolly. We do not think it was damaged. Next, they attempted to bring the item onto our front porch to go up 3 steps. My husband met them at the door & they told him they'd need to use the dolly to take the item upstairs on the hardwood stairs in our new build home. We asked why they didn't have straps or other equipment (like other delivery companies) to prevent damage to our floors. We were told if anything was damaged we could file a claim. One of the crew said he was physically unable to carry anything because he has a bad hip and he could use the dolly if he took breaks!! The other crew member was of small stature and he acknowledged this fact when I told him that. He would've been of limited help to the man who has a bad hip. We called our neighbor to come to give his opinion & to be a witness. With no prompting from us, our neighbor independently said he would not allow anyone with a wet, dirty dolly to move the heavy item over his hardwood steps. We didn't want the hassle of very likely having to file a claim for damages. It was clear they could not properly move the item upstairs. It was too heavy for them. Period. It was pouring rain that day. The item was left on our front porch & again we requested an appropriate crew to make delivery. The smaller man said he'd file a report but could make no promises! We had to find tarp to cover the item. We contacted Dick's again. Again, Dick's said they had no control over the delivery. My husband told them that we purchased the item from Dick's so we were looking to them to make it right. We've never asked for any money back, any discount. We only want what I paid for almost 2 months ago to be safely & properly delivered. Dick's has done absolutely NOTHING to help us. The last Dick's customer service person said he was at home in Chicago & couldn't do anything about it but would email someone!! Most recently, we received a call from a female at AIT (one of the delivery companies used by Dick's). She began the conversation by saying "I understand you refused delivery." I was furious. My furious husband took over the call as I was by now in tears. AIT's representative told us this was their best crew. We told her that the item couldn't stay on our porch for 2 weeks. As the item will sit on our front porch for another 10 days. Today, I received notice that delivery could be made on 06/19 10am to 1pm. We were forced to make a concession to have the delivery completed & assembled in our garage. This is not what we wanted. However, since none of these companies (especially Dick's) cares about us as customers, we've been forced into making the change for them. I paid over $4,000 for the equipment to include delivery up 1 flight of stairs & assembly. I can tell you that it wasn't worth it. By the next offered delivery date, it will be 57 days since I made the purchase. Don't make the same mistake I made. If you choose to purchase any large ticket item (or probably even socks), please prepare yourself for massive, widespread indifference from Dick's and any vendor.

This DICK'S Sporting Goods location sits directly on Gallatin Pike in a large shopping center…read morealongside a few other major brands such as Best Buy, and for the most part is your standard DICK'S. I popped in on a Saturday afternoon to scope some new running shoes. The store was busy and well staffed, however 9/10 staff members that I encountered on the sales floor never said one thing to me, or even acknowledged me. Normally I get stellar service at DICK'S, but this location seemed a bit off brand. The store was well stocked, clean and in good condition. They definitely take care of it. I did purchase some shoes and the checkout process was pretty seamless and the cashier was friendly. Overall, odd service wise, but other than that it was your standard DICK'S experience. Happily pop back in when needed.