I ordered a bike online and it was supposed to be built and ready for pick-up in the early…read moreafternoon. When I got to the store, however, the bike was still in the box, and we were initially told that the associate responsible for building the bike was not at work yet, and the bike would not be ready until after 7:00 that night. Having traveled from Grayslake, I was a little irritated that they didn't have it ready when they said they would. Initially their solution was to ship the bike to the Gurnee store for pick up at a later date. Without going into more boring details, the store ended up offering a different, more expensive bike, that was already built. They honored the original bike's price, which was a few hundred dollars less than the bike we received. They also threw in a kickstand at no charge. What started out as a poor situation ended very well, and I commend the manager and associate (unfortunately, I don't have their names) who worked to make the situation a have happy ending.

Every time I visit this store I can't help but compare it to the Schaumburg location. While the…read morestore is clean and staff is generally friendly, the shoe section is sparse. If they put more attention to departments that are lacking, this could be a great store.

This rei location has a large selection. They had some clearance areas and I found a nice hydrating…read morebackpack! Pricing varies from low to outrageous, but I feel that's how sporting goods/outdoor gear runs. Cashier was Joey and he explained the membership to me. I decided to join at this time as there were a decent amount of incentives and coupons.

REI and I have a love hate relationship. I never find anything that calls out to me. Unfortunately,…read moremany things don't fit me well either. I did find a gray Patagonia zip up that had my name all over it. I was greeted multiple times and the employee was helpful getting me a fitting room. The cashier was super friendly signing my wife up for the membership.

First time in a Sierra store. I didn't realize they were also part of the homegoods/tj maxx/…read moreMarshall's group. This location has a large selection for activewear clothes. Women's clothes had a larger selection than men's. They also carry some food items. Check them out for some good deals on brand name items.

In August 2025 my wife and I purchased a suit case from Sierra after looking for one for months…read more Our vacation was after thanksgiving so we didn't use it for 4 months. When we used it in November for the first time everything was fine until we tried to use the handle, after all the clothes filled up the suit case, the handle wouldn't not pull out. We went the entire trip pushing around the suit case without the ability to use the handle. I waited until January and decided to take the suit case back to the store after only using it once. I just wasn't right. The store could do nothing and recommended calling customer service. I called customer service and they asked for the date of purchase, my tjmax credit card number, my name, address, phone number and E-mail address. They said that they would research it and get back to me. 5 days later they got back to me and said since it was past the return policy date they could do nothing. Really! Why didn't they tell me that up front when I provided all that information. What a waste of time! Never did the customer rep. or store say anything regarding the return policy until they decision was made. Now I'm stuck with a suit case with a handle that doesn't work. They just lost a customer and they don't care. I have other choices like Amazon, Costco, Sam's Club or Kohls. Not Sierra!

Great equipment and Bait, very satisfied with the taxidermy…read more , Jim( and Jen) do very good work.

Used their Taxidermy service for my fish. Hard to find this service these days but someone told me…read moreabout them. I had a Koi fish that was about 14 inches long. Got the fish when it was 4 inches long so when it died after 10 years, I decided to have it mounted. Most taxidermy shops only do game fish but the owner at this place had no problem doing my Koi. The service took about 4 months to complete and I was very happy with the way it turned out. The color scheme was exactly like the fish when it was alive and it was positioned on the plaque as I had requested. Use them for your fish. Use them for your fish.

The coats are absolutely terrific. I think I bought three…read moreof their coats so far two of their Arch pads and a couple hats and gloves and they're all very superior quality

I wanted to say the cashier named Armenia from the Rosemont location in Illinois that took care of…read moreme and my son today was amazing! She was so helpful polite and had such great customer service skills. She made our visit perfect. I highly reccomend this location!

Had a fantastic experience when I went in looking for running/walking shoes. Dave was very helpful…read moreand pointed me in the right direction.

This was formally Uncle Dans. Considering there's lots of stock, the Store is wheelchair…read moreaccessible. Staff was friendly but not pushy during Small Business Saturday. Lots of outdoor wear. Coats hats boots and more! Also has toys for kids.

Wonderful experience... great customer service and outstanding prices.....the ski and outerwear is…read morequality like Columbia but half the price. Highly recommend checking out this store entire family outer ware.

This place is great - they have a large selection of clothing and shoes/boots for outdoors -…read morehiking, trail running, etc. The prices are very reasonable and the quality is excellent. A big shout out to the manager (Brian) for helping me with hiking footwear. Amazing in every way!

Think TJ Maxx for campers or lovers of the great outdoors…read more They have a cool collection of stuff to choose from, from skate boards to stationary bikes, back packs (Safe brand), shoes, sandals, flip flops, fishing lures, candles, ready made meals for camping, weights, I could go on and on. They have beer nuts, Rimowa purses, travel books, socks, etc. Like I said, I could go on and on about their ever changing merchandise. Snow shoes, coats, foosball table, I really could go on about their vast selection. Weights, sleeping bags, hats, gloves, socks....the list goes on, it really does...

I have to admit, Sierra is great. They have a little of everything and all good quality…read more Over the years, I've bought clothing there, sporting goods, sports clothing, pet supplies, shoes, luggage and travel gear, a backpack, and food. They also have camping supplies, kitchenware, and more. I can't have gluten and this time, they had a very large selection of gluten-free cakes, protein bars, and more. I walked out with a large bag (which should last a while). Their prices are very good, too. The store is laid out well. so it is easy to find what you are looking for. Lots of stuff; great prices.

I will just start off by saying clothes shopping is a struggle for me. I have little patience but…read morealas, I needed cargo pants & a belt for the range & upcoming classes. Instead of purchasing online, I decided to stop by & I'm very happy I did. The woman assisting me was so helpful! Let's face it, we're all built differently so I appreciated being shown the differences in selection & being encouraged to try them all on. It's great feeling when you find "the pair" - & in my case, I found two! They're so comfortable & hello - pockets! Also grabbed a good belt which says a lot. I don't like belts but again, I found "the one." I managed to show up during a sale so I felt I got a great deal on my purchases & the brand makes quality products. I adore my backpack I purchased online & now my clothing & accessories. I'll definitely be back for more & thanks so much again for an outstanding experience.

I stopped to look at their boots while I was in the neighborhood. They have top notch gear and…read moretheir boots are high quality with triple stitching. I was hoping to find a bargain but ended up paying full price which is unusual for me. I did find a great deal on a pair of tennis shoes though so I now have two sets of new footwear. If they had more clothing in my size I would have stocked up on those, too. Not to mention the great gear they carry. The staff was friendly and helpful and I helped me feel better about leaving so much money behind.

I love going to this store. I always feel welcomed, this is the closest sports store to my house…read moreand thank god it makes it easier for me.

Needed to exchange a gift that was too small. Exchange was quick and easy. Such a nice young man…read more He was very helpful and kind.