When I requested references to arrange my father's home going services, I was told this funeral home went above and beyond. I was not disappointed. They were very professional, efficient, dedicated, and caring. The funeral director, the limo driver, the office staff, even the motorcade security all took this task as if it were their own family. That is how they made me feel and that was my experience with the Diehl-Whittaker team. They strove for excellence and they made us feel like family. We are grateful to Diehl-Whittaker for the care and expertise they lent in facilitating this day for our dear departed Father. read more

See all

I recently read the response of Diehl-Whittaker Funeral Home to the concerns that was expressed about the home going of Walter L Ford Jr. if I could give a half a star that's what they would get because at least he made it to the gravesite. I think it's awful funny that after the complaint on yelp and them trying to get the comment resented ,all of a sudden they're open to have at least 50 people to attend funerals of loved ones and family members. Since Mc Nabb went out of business, our family has used Diehl-Whittier on a regular basis. The buck STOPS here, I will never endorse their services for anyone that I care about. We come from a very large and extended family. when asked where do you want your loved one to go it's Definitely not Diehl Whittaker. I truly feel that they are insensitive to peoples feelings,they arein a business to give the deceased a proper burial or cremation but they need to remember to have empathy and compassion for the family. It's not all about the money and that's what it seems like what happened with my brother. You are in the business to bury humans and not treat people if they were a cat ,dog ,bird whatever. The Bible says I must forgive in order for my heavenly father forgive me. I forgive the staff of Diehl Whitaker and I will not call names, you know who you are. As for using your service or recommending your service again I (we) choose NOT to. There are many other funeral homes in the Columbus area. Maybe some sensitivity classes would be warranted and some additional training. Thank you Karla Brown read more

My mother passed away on June 29, 2023. We decided to use Diehl-Whittaker because our family has used their services before. After verifying they had received her body, a meeting was set up to make arrangements, and we met with Kacy P., Managing Licensed Funeral Director. We were cremating my mom and opted to have my mother's remains buried with her mother (the Urn is planted atop the casket). We paid Kacy P. $800 plus other cremation costs and death certificates IN FULL. This is where the problems come in. We were not advised how long the cremation aspect would take; however, it was about the 2nd week of August when Diehl Whittaker called and let us know her remains were at the funeral home. I went to the funeral home the same week to verify that they had been placed in the urn we provided and wanted to discuss when the ashes would be delivered to the cemetery because the family would like to be there. I was hoping to speak directly with Kacy in person since I was there regarding the disposition of my mother's ashes, but she was unavailable, so I left a message and requested a callback. I did not receive a call. I called two more times and was able to talk with her once. When I asked about the arrangements, she said they had been busy, but she would get right on it. I waited a few days and still no callback. I am getting agitated about this chain of events, and I was discussing my concerns with a friend and found out that Kacy is no longer employed at Diehl-Whittaker. My sibling called the business office of the cemetery to check if they had received any orders from Diehl-Whittaker, and they had not. The service we paid for has yet to be carried out as of this date. I then called Diehl Whittaker and spoke with the receptionist, who said my sibling or I would receive a call or email from the director. We are still waiting for either. The funny thing is the same receptionist who called to tell me my mother's remains had been returned from the crematorium a couple of weeks ago now says my mother's remains had just been received this week and that the service we requested was $1000 and not the $800 we already paid. So not only was I lied to, they have upped the service price by $200. On Monday morning, I am picking up my mother's remains and asking for an immediate refund of the $800 that was paid. read more

I wish I could not give any stars. Diehl - Whittaker is the WORST funeral home I have ever experienced. My dad wrote out his intentions for when he died and did a pre planning worksheet that listed everything my dad wanted. When my dad passed, I reached out to Diehl Whittaker to start the process. Roy at Diehl Whittaker spoke to me at least three times in the beginning and not once told me that Diehl Whittaker was undergoing renovations and construction. Their business manager Christine finally told us that all the bodies at Diehl Whittaker will have to be moved. When I asked about where my dad's body was going, there was hesitation and unanswered questions. Roy stubbled on his words and could not give me a straight answer. Also, I was told and not asked of the church they are using since Diehl Whittaker is going under construction is a church I wanted to use. I told Roy that we will be using my grandparents' home church for all services. I spoke with Lexi as well and asked for a phone call to me when my dad's body arrived. I'm still waiting on that call. Diehl Whittaker is unprofessional, disrespectful, rude, not knowledgeable, needs training on how to deal with people and grieve and very overpriced. It is sad Diehl Whittaker is under new ownership and the staff they have is horrible. I would NEVER use Diehl Whittaker even though the family buried my grandparents, uncles and other family members including a very prominent uncle that is well known in Columbus' history. My family is very disappointed in Diehl Whittaker and how the business is run. Roy Terry, Lexi, Christine the business manager who told us a date was available only to learn it was not and Casey need to find other careers because working with grieving families in this business is not their calling and work they should be doing. read more

After being in the Healthcare Field for 33 yrs I very was very Disappointed in the Customer Service Aspect. My First appointment to obtain Services for My Father I was called the Incorrect Name, and moved to Another Funeral Director. In the process of Completing the paperwork I had ask about My Father's belongings and was told that there were no belongings.I was notified Later on that they did find his belongings. Being a Nurse I understand how Covid has Caused things to run very slow. However I was not kept informed on what was going on and would have to call Monica to follow up on things. My Name was misspelled on the pending Death Certificates and had to wait until an Affidavit was completed. This who process took almost 3 months, out of State and off My Job for that timeframe. To Date I still don't have the Death Certificates and was told prior to Leaving Columbus that it could take 12 weeks. I spoke with Monica on 3/29 and was told 16 weeks. I am very Disappointed with my Experience with this Establishment. And no I was not offered,Let me call and check on this. I Chose this Funeral Home because My Father knew Mr Diehl personally. The entire process was very Disheartening. Do Better Shaun Lakoh, Daughter of John McFadden read more

After a 14-month battle courageous with cancer my uncle was called home to be in the presence of the Lord. My aunt in a tremendous amount of grief unfortunately entrusted his final services to Diehl-Whittaker. Planning the service was difficult and problematic from the start as we were told that we could only have ten people present at the service. Unfortunately, because money had already been spent, we could not have his body moved to another provider such as Marlan J. Gary and the Chapel of Peace. Despite our better judgement we proceeded to finalize the arrangements and make the best of an extremely difficult situation. Things only went downhill from there..........................because we were limited to ten people due to the pandemic we decided to have a wake the day before the funeral so that friends and family could pay their final respects. Opting to do this cost our family an additional $900. Diehl-Whittaker's chapel has the capacity to hold at least one-hundred people, so we are still not quite sure why we were limited to ten as the space permits social distancing for at least fifty. August 13th, the day of the wake things went from bad to worst. Ingrid Diehl is one of the rudest and most disrespectful people I have ever encountered. Not only was she extremely disrespectful she was belittling in her tone and approach when dealing with my family. This was extremely disheartening as we paid almost $13K for services. We hired her and her team for services, courtesy, respect, compassion, and sympathy during one of the most difficult times in our lives. Our grief was compounded by Ingrid and her team due to their rude demeanor and lack of sensitivity. There is no reason why I should have had to call out her rude and disrespectful behaviors and actions during our final goodbyes to a cherished family member. INGRID DIEHL, IF YOU ARE INCAPABLE OF PROVIDING RESPECT, COMPASSION AND SYMPATHY TO GRIEVING FAMILIES PLEASE FIND ANOTHER PROFESSION. Please understand that you are in business because people seek your services. You ARE NOT the only black owned funeral home in Columbus, Ohio. My family and I WILL NOT be utilizing your services moving forward. Ingrid, I know these people are nothing more than a paycheck to you, but please understand that this is someone's husband, son, father, brother, grandfather, uncle, friend etc. I hope that you and your team do some reflection and make some changes moving forward. read more