We are so great full to have found them. My husband has epilepsy and we just moved here from Ohio…read moreand have had trouble finding him specialist he needs. The whole staff has been very helpful in finding doctors for him that take his insurance. Everyone is so patient and nice. They have gine beyond for him and i coukdnt be more greatful. You could not ask for a better staff. The doctor is very friendly and down to earth. She explains things well and listens to your concerns and is not a doctor that is in and out. She spends time with you. And even after our first visit she remembered us both by name and talks we had before that weren't even medical. Everyone makes you feel so welcomed and at home. Thank you so much for being so caring for your patients. Y'all are awesome!

I have been coming here for 2 years and they treat me like family. They know I have a lot of health…read moreissues and they take time to listen to all of them and address them! And I saw where someone said they don't return phone calls (ABSOLUTELY NOT TRUE) I have gotten called back on Saturday (more then once) and have NEVER had them not call back anytime! They care!!

I have seen all the providers at one time or another and I had a good experience with them all. My…read moreprimary is Destiny Robertson and I can't say enough about her level of care. She takes time to listen and understand and goes above and beyond to meet your needs and concerns and will go out of her way to contact specialists and get you set up with whatever you may need. She is the most attentive medical caregiver I have ever experienced. My family loves her!

Second review. I went and got my wellness check up and had the opportunity to experience another…read morephysician. Let me tell you, Destiny was WONDERFUL!! I felt extremely comfortable and I was able to feel heard and cared for when I needed it. She took time to hear me out and made my day easier. I will remain under her care as long as I'm able. She's meant for this profession. She was professional in every aspect, and made the nerves and heartache feel lighter. The other staff was extremely nice and helpful as well. Thank you Northwest Family Medicine! Best office I've ever been to!!

Twice this year, and as recent as just today that I've been released, I spent my time here at the…read moreheart hospital, I wanted to let everyone know that they have the best nurses and tech that provided my care. They are warm, wonderful, caring and attentive. They want to make sure that I am comfortable and taken care of! I feel that they have gone above and beyond taking care of me. I couldn't ask for a better staff. Angels looking after me.

Got here parked and walked in. Really close to the entrance. During check in they ask you to…read moreinitial on the digital pad. Initial 5 times but they never said what it was she was initialing or signing. Had we not just did this yesterday it would have been a concern but Thts not right they don't tell you. I watched others check in and it was the same way. Everyone was nice and got her in on time so as far as service it was good. Didn't take very long and we were on our way.

I have been seeing Dr Jim Brown for years. He is a great doctor very patient and understanding. He…read morewill tell the truth not what you want to hear.

Dr. Wilbanks is wonderful. He truly listens and is good with all ages. From my wild young boy, to…read moreteenage daughter, and even my stubborn husband. I have been with him for the last 15 years and couldn't imagine going anywhere else. Even with infants, we only saw a different pediatrician for a short time before transitioning to Dr. Wilbanks care.

Very amazed by the entitlement of one of the employees here. Never did catch her name. My boyfriend…read morewas feeling very ill. He doesn't get home until 7:00pm and most urgent cares close at 8:00pm. So we immediately went to the nearest one, which was this location, and arrived roughly at 7:10pm. As soon as we walk in, who I am assuming is the receptionist, is standing in the lobby and whips around and looks completely confused as to why we are there. I then asked if they were still open, and she goes to say "well yeah, until 7:30, have we seen you before?" I go "well if it's too late we can go somewhere else, but no you haven't seen us before" she goes on to walk into the back behind the counter obviously annoyed and slamming the door behind her. I then brought up once again if we need to go somewhere else we would. She then goes "well it's just like, I have an hour drive home" as if that is supposed to be my problem? If you cannot have any sympathy for someone who is not feeling well, don't work in healthcare. We happily went somewhere else, and they have taken great care of my boyfriend. I will never come back here. So sad to see how many bad apples are in the healthcare field nowadays.....

Speed and quality of care were great. However, business and billing practices are questionable. I…read morewas turned over to a collection agency without having ever received a bill or phone call regarding the bill. When speaking to the secretary she stated that a bill had been sent each month for the past 6 months and I had been contacted by phone as well. It's hard to believe that 6 or 7 bills were lost in the mail when they had the correct address on file and that my voicemail never captured any messages from them. If honesty in billing is important to you then take your business elsewhere.

I'm not sure if it's incompetent or growing pains, but I am not a fan…read more I was super excited about having an urgent care so close to my house and the need arised so I made my way in. Pros: Super clean Kind staff Cons: Slow Inconsistent information Hard to get clear direction Check in took me a good 45 mins and we were the only people there. Front desk couldn't seem to figure anything out. I had to jump through so many hoops for them to verify my insurance only to not and charged me out of pocket for my visit. I was told once I could prove I had coverage they would reimburse my $125. I submitted what they needed 24 hours later only to get the run around about my refund! 38 days later, I had to reach out to the business again to finally get a refund. If this is the way this place will be, I'll stick to the extra drive.

We went here from a recommendation from a close by urgent care. It's a newer facility but the staff…read morewere experienced and kind. My husband broke his foot and sprained it and they did the X-ray and wrapped his foot and ankle. The doctor was amazing. Patient and kind. My husband was in a lot of pain so coming to a place like this was perfect. I would recommend it for any urgent care needs. 10/10

Do not go there if you have an appointment!…read more I scheduled an appointment with them well enough in advance by one week. I checked and arrived on time; another customer came after me with her appointment 30 minutes after mine. I waited one hour to even be seen and the appointment that was scheduled after mine was admitted and checked in before I was. I don't understand what type of process they run at this location but it is not effective. Being a healthcare professional and understanding my patient rights and responsibilities, this location has poor customer service. The receptionist is very rude and dismissive more especially to people of color. I would highly recommend this location complete evaluation as of their staff and the type of treatment customers are receiving to still be employed.

They found my mom's cancer and sent her right to the hospital! Saved her life she did have stage 3…read morelung cancer and now it's gone....