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    T-Mobile

    T-Mobile

    (22 reviews)

    $$

    After I waited for 30 minutes at the store; Nashi told me, she locked all the devices and that I…read moreneeded to come back on a different day. The worst customer service, unprofessional. Why she didn't ask before she locked everything at 6:45 pm? I was the only customer waiting for a salesperson. Nashi returned to the floor around 5:55 pm after she spent a while at the back, asking me if I needed help, funny help with what?? Everything was locked intentionally. I asked her if she could unlock it, There were more customers at the store with 2 salespeople. Her answer was NO it would take me 10 minutes to unlock. Then when I asked for the person in charge, she told me was her with a sarcastic smile on her face.

    Had a horrible experience with T-Mobile. With the worst customer service. I had gone to my local…read morestore, not the mall in my town. I had purchased after the good talk about what they had to offer, the price, etc. Ok, after a few days, I realized that the phone screen was much smaller, and I didn't like the device in general. I tried to return to the original location for a full refund...But I was told that the person wasn't in today and no one was here to take care of your transaction, and to try back tomorrow, so I did. I had called first ... The 2nd time I was told that this salesperson was out sick. ok.. So no, was available for this simple transaction. Went back a 3rd time with the same story,i explained myself, and I was told that for any refunds you would need to go to the T-Mobile at the mall, drove 20 mins ok... talk about a run around... someone could have suggested their policy the 1st time. And all the additional fees with my first bill are outrageous. Watch what you sign off on .. If you're looking for Good talk with very poor customer service, this is the place for you... old # was 772.282.9077

    T-Mobile

    T-Mobile

    (8 reviews)

    I signed up for cell phone and wifi a little over two years ago. I was told I would get a new cell…read morephone, which I did not need, but okay. I would also receive an iPad, again, have one, don't need one, but this one is newer and has stand alone capabilities and that is free too. Take it they said. Then I was given a new apple watch, again have one, it's free, they said you might as well take it, so I did and gave it to my son-in-law. They said it would look like I'm being charged, and then later it would somehow get it reversed and I would pay nothing for all three items. I never got a paper bill but when I finally got on my app one day two years later, I saw how to check on my bill. I looked, I had ordered "stand alone" service for my apple watch, which I was being charged for but, no, it didn't work when I was away from my phone. I see I, two years later have been making payments for the phone I did not need and the iPad I did not need and the watch I did not need and I gave away. All of these I was told were free when I signed up with T-Mobile. I called and complained and was told I would get a discount on my bill. Probably 4 months later my bill is the same as it was before. That included payments on my new phone, watch and iPad. I would never make payments on anything, even if I did want new devices, which I did not. Do not use this company, if you don't want to screwed. They are liars and don't fix it after taking the problem to customer service, if there was an error, which it wasn't, it was just a scam. I can't believe these people are still in business. Obviously, I am not the only one scammed, looking at the other reviews.

    I too bought a phone from them and took advantage of "special" where the plan raised from my…read morecurrent $45/month to $65.00/month for a period until the phone was paid and unlockable. I was specifically told the plan would drop to $45.00 after that. Well I realized today for months now the plan never changed in price and now I am officially paying almost twice what I was before I did this. Now, I see the plans are all much more---they are exactly like Comcast and their rip-off, inflated, bad service, plans. AVOID THIS STORE!

    Digital Tsunami - telecommunications - Updated June 2026

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