After I waited for 30 minutes at the store; Nashi told me, she locked all the devices and that I…read moreneeded to come back on a different day. The worst customer service, unprofessional. Why she didn't ask before she locked everything at 6:45 pm? I was the only customer waiting for a salesperson. Nashi returned to the floor around 5:55 pm after she spent a while at the back, asking me if I needed help, funny help with what?? Everything was locked intentionally. I asked her if she could unlock it, There were more customers at the store with 2 salespeople. Her answer was NO it would take me 10 minutes to unlock. Then when I asked for the person in charge, she told me was her with a sarcastic smile on her face.

Had a horrible experience with T-Mobile. With the worst customer service. I had gone to my local…read morestore, not the mall in my town. I had purchased after the good talk about what they had to offer, the price, etc. Ok, after a few days, I realized that the phone screen was much smaller, and I didn't like the device in general. I tried to return to the original location for a full refund...But I was told that the person wasn't in today and no one was here to take care of your transaction, and to try back tomorrow, so I did. I had called first ... The 2nd time I was told that this salesperson was out sick. ok.. So no, was available for this simple transaction. Went back a 3rd time with the same story,i explained myself, and I was told that for any refunds you would need to go to the T-Mobile at the mall, drove 20 mins ok... talk about a run around... someone could have suggested their policy the 1st time. And all the additional fees with my first bill are outrageous. Watch what you sign off on .. If you're looking for Good talk with very poor customer service, this is the place for you... old # was 772.282.9077

I had a difficult issue regarding products I purchased online. Collin Z. went way beyond the call…read moreof duty to help me. He took all the time he needed to try and resolve my issues including calling the corporate staff. While he couldn't get my problem solved he guided me to the people that could. He is an outstanding mobile expert and deserves recognition for being a great representative for T-Mobile.

My family and I were traveling and had to set up 4 new T-Mobile phones. We stopped in this…read morelocation and Delo and Elijah were fantastic. They spent an hour helping us set up the new phones. Great customer service!!

No more T-Mobile Tuesdays here! They suddenly decided they don't want to participate in the…read moreprogram anymore because they're not corporate and they can do that! I hope this store goes under. They could've at least said something last time. Not even a note on the door. All you get from them is apologizes. Well, I don't apologize for leaving your crappy service!!!

The store hours is suppose to be 10:00 am to 8:00 pm. Unfortunately, the store is always closed…read more There's always a sign on the door stating they're closing early. That location needs to be permanently closed.

I have never been treated so poorly by a store "manager". Incredibly rude. His staff is misinformed…read moreand rude as well. I'm happy I ended my service with them after this experience. I will never return to this store.

From the owner: Visit the T-Mobile store in Jensen Beach and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3174 NW Federal Hwy #3172 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

BEWARE!!! They take advantage of senior citizens! Shame on you people! I would not recommend…read morebuying anything at this store! They will do anything to make a buck and that is really sad and then after not help the customer! Poor customer service!

There was really cool workers there they were friendly and very helpful especially addisonread more

I had a difficult issue regarding products I purchased online. Collin Z. went way beyond the call…read moreof duty to help me. He took all the time he needed to try and resolve my issues including calling the corporate staff. While he couldn't get my problem solved he guided me to the people that could. He is an outstanding mobile expert and deserves recognition for being a great representative for T-Mobile.

This is the WORST T-Mobile store! If you can avoid this location please do so!…read more The manager here is a joke. Clearly he doesn't listen to you when you give specific instruction. They are sending my new iPhone to the WRONG address that I specifically told them that they need to remove that address. Trisha Germain from the store called me saying that in order to fix the address to call back with the tracking number that they will call usps. I called back to get this handled and now I'm being told that I have to call usps myself. This lady had the nerve to be rude and talk over me as am I explaining to her that this is an inconvenience to me to keep have to call usps myself to fix their mistake. Then as I'm still trying to speak she hung up. Clearly customer service here isn't in their skill set. I ended up calling the customer care line and they ACTUALLY helped! So please do yourself a favor, avoid this location.

I signed up for cell phone and wifi a little over two years ago. I was told I would get a new cell…read morephone, which I did not need, but okay. I would also receive an iPad, again, have one, don't need one, but this one is newer and has stand alone capabilities and that is free too. Take it they said. Then I was given a new apple watch, again have one, it's free, they said you might as well take it, so I did and gave it to my son-in-law. They said it would look like I'm being charged, and then later it would somehow get it reversed and I would pay nothing for all three items. I never got a paper bill but when I finally got on my app one day two years later, I saw how to check on my bill. I looked, I had ordered "stand alone" service for my apple watch, which I was being charged for but, no, it didn't work when I was away from my phone. I see I, two years later have been making payments for the phone I did not need and the iPad I did not need and the watch I did not need and I gave away. All of these I was told were free when I signed up with T-Mobile. I called and complained and was told I would get a discount on my bill. Probably 4 months later my bill is the same as it was before. That included payments on my new phone, watch and iPad. I would never make payments on anything, even if I did want new devices, which I did not. Do not use this company, if you don't want to screwed. They are liars and don't fix it after taking the problem to customer service, if there was an error, which it wasn't, it was just a scam. I can't believe these people are still in business. Obviously, I am not the only one scammed, looking at the other reviews.

I too bought a phone from them and took advantage of "special" where the plan raised from my…read morecurrent $45/month to $65.00/month for a period until the phone was paid and unlockable. I was specifically told the plan would drop to $45.00 after that. Well I realized today for months now the plan never changed in price and now I am officially paying almost twice what I was before I did this. Now, I see the plans are all much more---they are exactly like Comcast and their rip-off, inflated, bad service, plans. AVOID THIS STORE!

Maria is AWESOME! You are lucky to have her as an employee! She deserves a BIG raise! I will ask…read morefor her any time I need help! Sincerely Bob

Avoid at all costs, pitiful disgrace to the good t-mobile name. Unprofessional & dismissive. The…read moremoney in gas spent to drive elsewhere, would save you $$$ in the long run.

Walked in for a screen protector replacement. No acknowledgment from employees. Was never asked…read morewhat I had came in for. Never going here again. My recommendation is go to the Port Saint Lucie West location for better service.

I had an issue with my old carrier that they were able to resolve and switch me over. They went the…read moreextra mile. Thanks and great work.

Poor customer service. I am a current T mobile client. Stopped into mall location and felt like I…read morewas bothering staff to get information about a new phone. Customer rep was wearing a "covid" mask. But didn't even wear it properly to be of any use. Co worker "helped" me with questions I had on a new phone but made me feel like I was a bother. Waste of my time.

From the owner: Visit the T-Mobile store in Jensen Beach and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3174 NW Federal Hwy #3394A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.