Called to get a screening mammogram and was told they are out until October, which is 6 months out. This is absolutely ridiculous. I asked about a cancellation list and they were out just as long. What if you're a women with a lump and concerned you had breast cancer? Just sit and wait 6 months. Seriously. MDI was much more efficient and I was able to schedule a mammogram within 6 weeks. Since Dignity took over MDI, the efficiency and care has definitely gone downhill. Very sad for our community. Cathy L read more

Since this company has taken over MD Imaging it has gotten extremely worse! Before the doctor sent in lab request, MD would call you to set up an appointment. After receiving the results they would let the doctor know immediately. Plus it didn't take many months to get in for a procedure. It shouldn't take 5 MONTHS to get for a Mammogram!!! read more

Trying to schedule Mammogram for 6 weeks now. On hold for 9 minutes the 3 times I've called!!! What happened to MDI! they always answered the phone, and appts were a week or two out. Now I hear their are MONTHS OUT! Same building, same machines, WHAT HAPPENED! read more

Got a call from Dignity Imaging to get scheduled for an MRI a whole 7 months after my doctor sent referral. Not sure what happened. I long decided go to another imaging facility in Chico that was much more expeditious in getting me scheduled. read more

I went there three weeks ago for x-rays and still have not received the x-ray report, nor has my Dr. I was initially told it would be 7 to 10 days. They obviously are having problems meeting their own timeframe. You might want to try somewhere else if you're in a hurry read more

They lost the order that they called and told me to come do. They are registering people who came 15 mintes after me.

Update to Aug 11, 2025. I reached out to patient advocacy and finally they got the ball rolling so I could make a third phone call to get an appointment. Apparently, they sometimes use a call center in Sacramento for setting up appointments and that explains the inept responses. MD imaging had issues, but now that they have been purchased by a huge health service corporation it explains what we are going to be up against from here on out. The fact that they use the word "dignity" in their name is so presumptuous as to be absurd. This profitable company is here in Redding now to increase their profits it has nothing to do with altruism or dignity. They clearly have a lot of work to do to run imaging effectively and in a patient friendly manner. I can't say I have any degree of optimism about how they will serve this community in the only imaging center in Redding where they now have a total monopoly. read more

Since Dignity Health took over the service is terrible, the wait to schedule is really long and results take weeks to get back, disappointed this has happened to a great imaging place in Redding. read more

Went there yesterday for my mammogram and a chest CT scan. My original appointment was a mammogram at Court St and the CT at Bechelli. I received a call back and they moved a few things around so I was able to get both at the same appointment. Everyone there was friendly and professional. It was a good experience. read more

I'm back to update another negative review. After filing a complaint and speaking with Francis, (some person in management there) who did not even make an attempt for recovery of customer service but rather just tried to berate and let me know that I don't know what I'm talking about by spouting off all of the acronyms for medical billing. I am even more dissatisfied. Mind you I worked for in medical estimates for imaging for 10+years . She decided to mail me an estimate that was not accurate. A doppler charge must be added onto a pelvic ultrasound for accurate billing purposes. Not just the pelvic ultrasound. You would think someone in a director role of billing for medical advanced imaging would know this themselves, However, seems to sadly not be the case. It's one thing to not provide an estimate before a procedure. It's a whole other issue to provide inaccurate estimate all together. Then after receiving the estimate in the mail and waiting nearly 5 months for a bill I decided to take it upon myself and call their billing office. The billing representative told me that my bill was in a holding pattern as they were trying to bill my secondary insurance. I then told the gentleman there is no secondary insurance and they need to release the bill. I then asked him read the EOB received from my past secondary insurance that had been inactive more than a year. He said oh you're right they responded saying that it is not active. He released the bill and I was able to pay my bill. Why am I as a patient having to do their job for them? My insurance information was give and updated on the day of my appointment. Why would they try to bill a secondary insurance that was never given to them and also would have ran as inactive. Based on the 1 star rating on yelp I would say that is giving this place too high of a score. This place is one of the worst. All points of service: trying to schedule the exam, trying to get results for the exam, trying to file a complaint about this place, trying to get accurate financial information, all the way down to just trying to give them my money for the exam has been a painful, awful experience. read more

three hours! just for an x-ray cannot schedule those as walk in only. Time to go elsewhere!

I went to have a sonogram done of my uterus . The Young gal that was doing the procedure would not hold the stick that was inserted in my vagina to take a picture of my uterus she was so disgusted that I had to do it myself nothing showed up on the sonogram of course . The next year I had the same thing done again by a grown up at MG Imaging and within 3 days I was in the hospital having my uterus removed having my bladder repaired and my ovaries capped . The little girl that wouldn't do her job put my in jeopardy . SAwilliams. read more

To start with, they don't even answer their phone. They have a message that says their mailbox is full and then goes on a continuous recording of the same message. My husband went to have an image done and they couldn't read the doctor's orders, so they just did what they thought he wanted instead of calling the doctor. read more

Please go back to MD Imaging! Dignity Health needs new management. Very slow in referral process, verifying health coverage, reports with X-rays and scheduling. What happened to quality care? read more

Why is it EVERYTHING DIGNITY TOUCHES TURNS TO SH*T!!!! I have left numerous messages to schedule my ultrasound and the one time someone actually answered the phone of course they said they didn't have my order!! My doctor resent it and haven't heard NOTHING!! I have left a message EVERYDAY AND NO ONE CALLS ME BACK!!! I miss the old MD Imagine!!! read more

I have always had good care from MD Imaging, but with the takeover by Dignity, seriously question. I had an x-ray of my foot on August 21, 2024; it is now October 3, 2024 and the x-ray has not been read yet. I have called, gone it, told there is a large backlog. How long do I have to wait? This must be happening to others as well. read more

Until Dignity Health took over MD Imaging I always had wonderful and timely service; however, I recently had some fairly simple x-rays done and still have not received the results after 18 days. When I inquired about the results was advised it could take more than 20 days! read more

do not ask to be sent here! I had an appointment scheduled for months due to a chronic condition with my kidneys. I'm a single mother and have been living with a chronic illness. they pushed my appointment out 3 times over the course of two months. and then called this morning to tell me that thier higher up said to cancel all appointments with partnership even if they have a continuation of care on file! they didn't bother to ask me if I wanted to keep it despite insurance they just canceled it. the doctor that ordered the appointment is hours away and now all my medical appointments will be pushed out months. highly upset after being seen here regularly for ct scans, mri and ultrasounds. seriously awful to do that to people with special circumstance. that not DIGNITY. read more