I want to share my experience to help other consumers be more cautious…read more In 2024, I purchased a Toyota Corolla Hybrid from Tony Graham Toyota and was sold an additional rust-proofing service (Sharkskin) for over $2,000. At the time, it was presented in a way that made it seem important or recommended. However, after following up later, I was told that my vehicle does not actually require this service. This left me feeling misled and disappointed, as I paid a significant amount for something that may not have been necessary. I strongly encourage anyone purchasing a vehicle to carefully review all add-ons, ask detailed questions, and confirm whether such services are truly needed before agreeing. Please make informed decisions and protect yourself.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

The dealership which when no body else will. They do all recalls when noone else wants to touch…read morethem.

I had the unfortunate experience of bringing my 2012 Tucson in for a simple recall on the breaks to…read morethis location in Ottawa. When my car was returned to me, there was no lever to open the hood of my car and there was tape hanging down from where the technician was messing around with the wires. When I called to get help from the service department, they said that it was not their fault and they wouldn't have done that. Please explain to me how I bring my car in one day with the lever and get it back without one...but it's my fault? Worst experience, will never bring my vehicle here again the service department is horrible and unhelpful. 0 star review if I could, do not bring your vehicle here for recalls they will mess something else up with your vehicle and blame it on you. Own up for your mistakes that your employees make or hire someone who knows what they're doing.

My experience with Tony Graham Lexus has shown me that their approach to resolving problems is not…read moreto fix them -- but to make the customer go away. My 2024 Lexus GX 550 had multiple defects that were acknowledged under Lexus technical bulletins. The dealership's repair attempts caused additional damage to my vehicle, including visible hood dents and braking issues that worsened after service. Despite months of cooperation, documentation, and repeated visits, the problems were never properly resolved. When I had no option left, I exercised my rights and went through CAMVAP, a consumer protection process that primarily addresses the manufacturer, not the dealership. Instead of continuing to work toward a resolution, Tony Graham Lexus chose to cut ties with me as a customer, asked me to retrieve my winter tires, and made it clear they no longer wanted to deal with me -- as if pursuing a lawful consumer remedy was somehow improper. This was one of the poorest examples of management leadership and customer service I have ever experienced. There was no accountability, no collaboration, and no willingness to see a complex issue through. Once the situation required attention to detail and persistence, I was effectively shown the door. Whether it's Lexus Canada or the dealership, both are ultimately responsible for the damage done to my vehicle and the experience that followed. I would strongly caution anyone considering purchasing a vehicle here: if everything goes smoothly, you may be fine -- but the moment something requires real problem-solving, don't expect support.

During this unusual time, I had to make a purchase on a second-hand trade-in by email and phone…read moreonly (because they're in Nepean and I'm in Toronto). Thanh was rather accommodating and helped me through the insepction and purchase process of my new (well, new to me) car, making sure it was thoroughly maintained and taken care of by a local specialist, and was there to hand me the keys and make sure I was satisfied when I finally came to pick it up. A very clean, respectful (yet not pretentious) process. Thank you, Thanh. I am enjoying my car greatly. The drive home to Toronto was fantastic.

As a loyal customer of Star Motors of Ottawa for 20 years, I expect the highest quality of service…read moreand care for my vehicle. Unfortunately, my recent experience has left me feeling disappointed and let down. Upon receiving my vehicle, I noticed that the works were incomplete. Despite their estimate indicating that all repairs would be completed, some of the issues I reported were not resolved. This has caused significant inconvenience and frustration on my part. I went to another Mercedes-Benz dealer for a second opinion for their works along with their advices on replacing the front struts of $5,000 and to find out that it was unneeded. The Service Manager, Gordie Tam, offered no apology and no compensation for works done to my car. This is not a trait of Mercedes-Benz! I no longer bring my car to this dealer. Name of advisor: Kurtis Nauss.

The service at Star Motors of Ottawa has declined precipitously over the past three years. I've…read morebeen going there for 9 years and was quite happy with my experiences. However, during the past three years I've had to wait at least two to three months to book a service appointment. In my past several service appointments the process either took multiple days, or they didn't have parts and had to order them in and have me return another day, etc. During all that, the service advisor would NEVER call me proactively to advise as to next steps, so I had to constantly chase them to see if parts were in, ask about a return appointment to have the work done, call eight hours after dropping the car off to see if the work was complete, etc. I've spoken with management about the issues over the past couple of years and was assured they are trying to address them, but at this point it's been years and the level of service only seems to be getting worse. I would not recommend this dealership for service.

I've known Ural for a while. Here's my Google review from 5 years ago:…read more "Been going to Ural's for a few odd repairs in the past. Ended up getting a new car 7 years ago, so didn't require a visit to him for a while. In the last few days, my car required new brake lines. The dealer wanted $1000 plus tax for that job and 4 business days to complete the work. Decided to drop by and talk to Ural about it. Not only did he do the job for less than half the price, but he also had the car ready in 24 hours. I will be a customer for life!" I'm now here to get brakes done on my wife's car. My dealer quoted over $1000 for the complete job. Ural quoted less. A LOT LESS. Now my wife has new brakes, and I get to take her out to a nice dinner with the money I saved.

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

Great staff, friendly, and know their stuff! Highly recommend dealing with this dealership for you…read morenext car.

reviews·4 photos a month ago…read moreI would not recommend anyone to buy a car from here. I bought my car on December 24, 2024, during snowy weather. The day after delivery, I noticed something was wrong with the roof. Once I cleared the snow, I saw that the paint was damaged. ... More Photo 1 in review by hiren patel Photo 2 in review by hiren patel Photo 3 in review by hiren patel Photo 4 in review by hiren patel 7 Prio Auto Sales (Owner) a month ago Hello Hiren, We're surprised to see this review, especially considering the facts don't match your claims. You purchased the vehicle on December 14, 2024, after personally inspecting and test-driving it multiple times. Our photos from the listing clearly show the vehicle's condition at the time, with no visible roof damage. In your review, you've posted photos -- one taken during the winter with ice on the roof, and another more recent one where you're standing in front of an open garage wearing a t-shirt. If the vehicle was parked inside that garage, the snow and ice would have melted shortly after delivery, and any roof damage would've been visible right away, not five months later. The picture that you took with the ice on the roof clearly shows the damage. Also, to be clear: no one from our team told you we don't cover cosmetic issues. That statement is false and misleading. We always aim to be fair and transparent, but in this case, the timeline and evidence simply don't support your claim. We cannot be held responsible for damage that wasn't reported within the first 30 days and that may have occurred afterward. Thank you, Prio Auto Sales Team zeidan121 2 reviews·2 photos 3 months ago I had an amazing experience at Prio Auto Sales! From start to finish, the team was incredibly kind, helpful, and professional. Jamaal, Huda, and Ben went above and beyond to ensure I found the perfect car. They made the entire process ... More 1 Lianne Hillebrand 3 reviews 2 months ago I'm in the au

If I could I would put a 0!!!!!! Over the past five months,…read moreour experience with Myers Infiniti has been nothing short of a nightmare. We are still making our monthly payments on our 2019 QX80, yet the service we've received has been absolutely unacceptable. Our vehicle sat in their service department for two months with little to no communication, professionalism, or accountability. Since getting it back in July, we've been forced to return nearly ten times for the same unresolved engine issue. Most recently, we were reassured that the problem was finally fixed when we picked up the car last Friday--only to have the check engine light come on again almost immediately. This level of incompetence is beyond frustrating. What makes this worse is the financial burden Myers Infiniti's failures have placed on us. We've already spent $7,000 on repairs, and now we're facing an additional $10,000 in lost trade-in value because of the condition of the vehicle. All of this while still paying our monthly car payments for a vehicle that is unreliable and poorly serviced. This is our third purchase from Myers Infiniti, but their handling of this situation has completely destroyed our trust in both the dealership and the Infiniti brand. We are even considering trading in our other Infiniti because of how damaging this experience has been. To say that we are disappointed is an understatement--this has been the worst dealership experience we have ever had. Myers Infiniti needs to take responsibility for their substandard service and the financial loss they have caused us. Until then, I would strongly caution anyone considering doing business here.

My son-in-law leased a 2020 QX 60 from this dealership for me to drive. When his 4 year lease was…read morecoming up, I tried so hard to reach the leasing manager Donald to either purchase this car or lease another one to save me the over mileage I had on the car. I left many phone messages for him to call me, sent e mails and never a call back. One morning I did get talking to Donald and he said he was busy, so he said he would call me back and never did. With this all said I had to pay $2,500.00 for the over mileage. My son-law had a very good lease end warranty, where did would take off $500.00 for the over mileage and they never did. It as been a complete nightmare dealing with this dealership and I advise customers to shop elsewhere.

Had great service from the moment we stepped through the front door. Our salesman Estevan Bolanos…read morewas friendly, answered all our questions without hesitation and verified the car in the colour we wanted was available and in stock. His presentation, responsiveness and attention convinced us to go ahead and purchase, knowing we would be in good hands at Kia On Hunt Club. We completed the whole process from the time we got there to leaving in under an hour. On the pickup day, we were met at the door, Estevan showed us our new vehicle and answered the very few questions we had while we completed the purchase paperwork and paid for the vehicle. The whole process from entering the showroom to driving away took less than 45 minutes. Estevan also followed up the next day to ask about our initial experience and satisfaction, as well as if there were any additional questions we might have thought of. Overall Estevan was professional, courteous, knowledgeable and friendly and put us at ease from the first minutes and his interaction with us was an important consideration in immediately proceeding to purchase from KIA on Hunt Club. Conley B Hobbs

Unfortunately, I regret purchasing from this dealership. On the first visit, I had agreed to a deal…read morefor a new forte that I was comfortable with and fit in my budget. I made my downpayment and then met with Imad (finance manager) to go over the deal again. During the second meeting, Imad had made it clear that because I had a student loan, I was going to have to pay a lot more. I felt very pressured into signing a new agreement (based on what he said and the fact that I had already paid my deposit). After calculating at home that the increase was over $16,000 more, I immediately reached out to schedule a meeting to renegotiate the terms. I reached out multiple times, without ever getting a response. I also never got any paperwork/ follow up email/ or receipt, so I was not even sure if I had a car. The following week I went back in and met with Abdul and a different finance manager. Although we did end up somewhat meeting in the middle in terms of the price, I resigned a third agreement and was told my car would arrive July 11th. On July 11th I reached out, but never got a response. It took calling the dealership twice to get the salesman to respond to my message. I was then told that my car would not be ready until Monday. On Monday I reached out (again, I had to call the dealership to get them to respond to my messages) and was told that my car had actually arrived on the Monday, so now it would not be ready until the end of the week. As I am writing this, it's Thursday and I still don't have the car or a response, so I guess we will see when I actually end up with it. Overall, I felt misled and ignored by the dealership, the lack of communication has been really frustrating. I'm honestly quite concerned about dealing with them in the future if there are any problems with the car.

These two guys rock. Very down to earth and none of that nickel and dime stuff other places try to…read morepull. If you bring your vehicle here you can feel confident in your service and prices. Best shop in Ottawa and the only place I would recommend.

From the owner: An honest automotive repair shop, Great work at a fair price. Honest, up front, reliable. We care…read moreabout our customers.