Went to Dillard with granddaughter for prom dresses. Selection was great, styles numerous, prices were very manageable and staff were cleaning dressing rooms and helping shoppers. I give them a 15 out of 10. We all felt very satisfied and will be going back next year. read more

My daughter and wife were in shopping for blush and eyeliner and the make up manger was extremely rude and stuck up tell the employee to help paying customers and we were paying customers.... Very horrible customer service will never go back read more

Shopping in Men's Wear can be daunting. We stopped in for a sports coat for an upcoming cruise. We looked for the best dressed clerk and found Jeffrey Weber. He couldn't have been more personable and we were extremely pleased with his helpful suggestions. We came looking for a sports coat and left with a new appreciation for Dillard's staff. Thank you Jeff. We'll be back! read more

Please know that this is not directed to the local store, but about Dillards as a whole. To say that I'm disappointed is an understatement! I ordered a prom dress for my daughter. Returned it by mail because the stores are all closed due to the Covid pandemic - towards the end of my 30 days to return. However, it didn't make back it within the 30 days so they shoved the $200 dress back in a box and shipped it back me with a form letter. Customer service was absolutely no help when I called. Simply repeating the 30 day return policy over and over and over. Never again Dillards ! #horribleservice #dillards #badservice read more

Dillard's - Department Stores Near Me - West Des Moines, Iowa

Oh my goodness! You have no idea how much I wish we had Dillard's closer to Chicago! Chicago area malls are so loaded with old boring merchandise where you can't find anything besides activewear and old lady stuff. Dillard's is doing something right that others should take notice of. The salesclerks are friendly and polite. The store is neat and tidy. It's bright and clean and totally decked out for the holidays. I don't know what it is, but I thoroughly enjoyed shopping here! read more

This place has got some pretty cool stuff. I was instantly drawn to the shoe department, then to bags. The selection and arrangements are awesome and the jewelry display in the entrance made me smile. I would definitely come back and shop here for my clothing and accessories needs. read more

Luz in the menswear section was exceptional. She helped fit my brother and father for suits to wear at my mother's funeral. We were still coping with our loss and she guided us so well along the way. I appreciated her compassion and kindness to total strangers. They both looked so good for my mom because of her help, and that was special. Thank you dearly, Luz. read more

Best place to buy beautiful clothes in Des Moines. I got burned on buying clothes online from Poshmark and here at Dillard's I can actually try on the clothes before I buy. I tried Torrid but can't try on the clothes there. read more

Basic department store, kind of a blur between this and Yonkers/JCPenny's/etc. Dillard's is nice with good selection this one is rather large and with a wide variety of selection. Staff is nice and helpful, very friendly. Just popped in to check it out having not been in a Dillard's in years. Prices are a bit steep so stick to clearance. But they do have high quality products. read more

Dillard's - Entrance. - Department Stores Near Me - West Des Moines, Iowa

Jordan Creek Mall - long haired sales clerk in womens intimidates younger more knowledgeable and helpful staff. Tried to get staff to check online Alex Marie pants and long haired clerk wouldn't allow more helpful staff to do their job. I walked away and searched on Dillards site and viola--it was available!! Von Maur is now in this mall. Competition with actual customer service skills are coming for you Dillards!! Dillards will soon be the Younkers replacement--out of business!! read more

Well, the only department store in Jordan Creek now. I want boots and a handbag. They had several boots that were what I was looking for, however, I don't want to mortgage my house to purchase them. I did find one pair reasonably priced that was exactly what I wanted, except that they were fire engine red. Not exactly going to fit well into my wardrobe. If they were $10 I would have snatched them up, but since the color was all wrong, I left them there and wandered to the purse section. Should have just walked out the door. I found a lovely purse, with a lovely $315 price tag. I would lose that sucker....I would leave it at a restaurant the first day I had it. I can justify red boots before a $315 handbag. Just walk out the door. The store carries lots of stuff. I didn't realize they had a house wares area. I saw bedding. Not sure what else was back there, because I just kept walking. There is plenty of stuff there that I like, but Dillards and I are just not spirit animals. read more

We went to look for a very specific pair of shoes. I found them, but they were horribly understaffed. Then we hunted down an associate to help my daughter try on a pair of snake skin thigh high heels boots. The associate laughed at her and said, "you're kidding, right?" No. We weren't kidding. She made a ordeal about it, shaming her into leaving without them. I said, "is it common practice to laugh at customers who have different tastes than you?" She said, "I'd just break my back." Not up to you, Shelly. She was a complete liability to what Dillard's usually portrays. read more

This was a good store until I got told to put my mask on and then watched three other women continue to shop throughout the store without being told to put one on. Would highly recommend avoiding this place at all costs. read more

Oh Dillard's your smell hits me like a flower as I walk in, it's intense so intense I don't think I should bring my baby in here! I usually like smelly stuff but this was to much! The staff greats with a smile and if you are looking for a gift for mama, or grandma that says stuff like.. HOME, or LOVE or Wine is a girls best friend, this is your spot! They also have lots of decorations, that are not really my style but hey if you want that thing thats says HOME or Love more power to you! Now you know where to go to get it! read more

Snobby staff that look down their noses at you as if they're royalty instead of working retail in a midwestern mall. Overpriced stuff, even that which isn't designer branded. Crowded sales floor is hard to navigate. Not a welcoming store. If you don't walk in wearing diamonds and furs like Elizabeth Taylor they will assume you have no money and ignore you. As Julia Roberts said in Pretty Woman, "Big mistake." read more

Another department store in the mall, honestly they all become a big blur to me when I'm shopping which is not good for standing out in a mall filled with tons of stores to shop from. They have multiple items for sale and are scattered around in a confusing pattern if you ask me. I have actually not purchased anything from here due to the products not matching my style. I will occasionally be dragged in here by people I am shopping with to see what they have. read more

Dillards is my favorite department store in the whole world and since it doesn't exist where I live, I always make it a point to stop in here when I'm home in Iowa. In addition to having some of my favorite brands, including Max and Cleo, this location always seems to have great sales that aren't available online. I came here today to hit up the after-Christmas sales and scored 4 gorgeous sweaterdresses to wear to work for about $200. (Best ___: Best Department Store) read more

I'm a huge fan of Dillard's usually, at least I was when I lived in Prescott AZ. We went on Sunday, August 23, 2020. In the Junior's Dept there were plenty of customers but an employee who was just standing behind the counter. I worked for Nordstrom for 11 years. That situation would have gotten me fired. I ended up taking my teen to the women's Dept. She is a size double zero and Miranda helped us find Free People jeans that fit her. There were only two in her size but we also found a Free People jacket. Had there been more in tiny sizes I would have spent more. In the men's department an Eastern Indian man helped my son find some cargo pants but then he disappeared and the other man was more interested in putting his fitting room go backs back then assisting us. So one shirt and one pant. In hand bags a gal approached us when she saw my daughter and I were both carry Coach bags. I really want a new Dooney and Bourke bag and my daughter wanted a Louis Vuitton smiling cherry bag but the gal never approached us again so Dillard's really lost out on a big sale. We didn't even stop at the Clinique counter. Teach your sales people how to recognize people who are there to shop and how to build a sale. read more

Makeup sale associate wouldn't let my friend try on some foundation without parents permission. She's 12. Very disappointed in that, we have been shopping for makeup and they wouldn't even let her try it on! Never buying makeup from here ever again. Not happy about this situation. read more

This is rated on two different factors. STORE INVENTORY: 5 stars to their buyers for carrying the various brands and style selections they have. ESPECIALLY IN THE SHOE DEPARTMENT. They also get a whopping 5 stars for their deals. CUSTOMER SERVICE: ZERO stars. Customer Service does not exist at this store, which is most evident at the main "Customer Service" location at the top floor by the Children's Department....just utterly RUDE. You're given a handful of snarky under the breath comments. Perhaps its the fact that the workers in the Customer Service Dept. there are not paid on a sales basis, and it may be that the other workers that are actually on the sales floor are a bit more inclined to show basic manners since they're commission or incentive driven. Greetings by employees are quite rare. Oh and another thing - the LP or the Store Manager here is THE WORST. He's a fairly tall caucasian man with mousy sandy brown hair. I had made a pretty hefty purchase of a couple hundred dollars just before closing. (in the past i've worked at a retail store AND a high-end department store myself, mind you). I made it a fact to complete my transaction before 9:00pm since I know that is the time they are usually triggered to begin closing out their registers. I was downstairs and had to take the escalator up to where i parked. They literally lock all the doors and shut the lights off at 8:59. So I'm standing there in the store...IN THE DARK. I followed a trail of voices and a group of employees upstairs were talking amongst themselves and didn't seem to be in any sort of rush, so I asked if they would be able to open the door of the exit over by the BCBG department, and a female employee indicated she would page someone that had keys. The woman that paged her superior was fairly nice. So i'm standing by the exit doors, as I hear the clickity-clack of this man's shoes approaching. As he comes closer, I smile and tell him thank you, and immediately he unleashes this POMPUS attitude and says yeah - everyone in this entire store is waiting to go home, but they can't...BECAUSE OF YOU! What the FUCK? Seriously, WHAT THE FUCK. I was soooo flabbergasted at this jerk's attitude. I mean, how the hell does he think his ass is getting paid? If it weren't for CUSTOMERS, these guys wouldn't have a paycheck or even have a place to work for that matter. Another issue is, price adjustment. I purchased a pair of shoes for $135 and 2 days later, the price had dropped to about $95. So I called beforehand to ask if I could come in for a price adjustment. They didn't seem so sure and had to put me on hold for a few minutes, but went ahead and told me that they would honor doing a price adjustment. So I come in the next day. The customer service staff isn't even behind the counter. He's leaning over the front of the counter - looking as if he were a customer himself trying to read something from behind the counter. And he was just unbelievably rude. Said they don't do price adjustments and just came off with this defensive ass attitude. I just do not understand it. I'm seriously baffled by the attitudes that come off these people. *** If you doubt me, I dare you to try this out yourself ***** I did, however, encounter a great sales associate in their handbag department, Marsha: superior service! --- OVERALL ---- I feel perplexed with my opinion about Dillards. The customer service here is absolutely horrid. The only thing that keeps me coming back is the fact that they carry a pretty nice inventory and the extra 40% off sales they have every few months. read more

I just wanted to give a shout out to Brooke that works in the Jr. area downstairs. Yesterday my daughter and I stopped their to try on some formal dresses there. We had already purchased a dress back in July but were hoping to find one in a different color as she wore this same color last year to Homecoming. We got there and were disappointed in the selection as there were very few new dresses since we were last there. Brooke offered to call me if/when a shipment of new dresses came in. Luck have it, they came in literally one hour after we left. We drove back several hours later and were amazed by the number of new dresses they had. It was fantastic as every dress my daughter liked, they had it in her size since they had just hit the floor. What a great shopping experience and we owe it all to Brooke! read more

I haven't been able to find any deals worth anything the last handful of times I've been to Dillard's. I was very excited to see they started carrying Louis Vuitton until I learned it was all second hand. They're selling used bags for the same price you can get them brand new from Louis Vuitton. The sales associates do not like when you inspect the bags for wear. You definitely get better service at Louis Vuitton. read more

Since there are no Nordstrom stores (or Macys, as a matter of fact) in the ENTIRE state of Iowa, I had to branch out of my usual go-to stores (I had gotten used to shopping online for Neiman Marcus & Bloomingdale's) & venture into the unknown territories of Dillards, Von Maur, & Younkers that are available in the Des Moines area. OMG I LOVE LOVE LOVE Dillard's shoe department...esp the fabulous sales!!! A few weekends ago I made out like a bandit at their 65% off + additional 50% off super shoe clearance sale! Granted it was pretty hectic and everything was a "grab 'n go" type deal, I had a lot of fun! I was kinda bummed that i couldn't find the right foot to this pair of super cute Sperry flipflops so couldn't take them home...boo. read more

This is another store that we tried to shop in, while at the mall. We couldn't find anything to buy. The selection is very sad.

I have always liked Dillard's but I sure wasn't impressed today. The clerk in the petite department didn't smile or speak when I came face to face with her on two occasions. I was interested in some dishes and had some questions but could not find anyone in that department to ask while I was there 10-15 minutes. I had to go meet my husband so I brought him back with me about a half hour later. Still no one. I saw some one come out from the back and she finally found two clerks behind a display. Hello? Shouldn't someone be checking for customers needing help? One gal seemed irritated to be interrupted. Every single question I asked her was answered with a "no", including whether they had boxes for the large dish purchase I was making. The other gal...I think her name was Amy...obviously couldn't stand how I was being treated, jumped in, got boxes, packed everything up and was so pleasant and helpful. Dillard's, lose the deadbeats,. Find clerks that like people and are happy to have a job. If we can't be treated with respect, why would we want to go back? read more