(2/16/22) I was moved from L Tach yesterday afternoon to this faculty two floors down. Everyone was…read morefriendly. My nurses Michael and Kris got me settled in. I actually had fun with my night shift nurse, Cheryl. I had to sign some paperwork and answer questions about my health & lifestyle. It was 00:30 before we finished. I wasn't very happy with them wanting to ultrasound me every time I urinated. But that was less painful than the blood draw that Cheryl attempted at 05:00. She tried two times, once in my arm and once in my hand. She was unsuccessful both times and I was crying after the hand stick. I was very unhappy to learn that they draw blood every Monday. Just what I needed, get woken up early to be in pain & cry. Atrium is nearly becoming a place that I never want to visit again. But I have to be open minded. I've been having a great time with my physical therapists and occupational therapists. They push you hard but they know what you are able to accomplish. I came here three days ago and I'm already up and walking with the aid of a walker. I can also propel myself around in a wheelchair! I was able to take a shower yesterday, the first time in over two months. I'm also way ahead of the goal that I set for myself. I wanted to walk to the gym. Yesterday I walked to the gym and back. Time to set a new goal. The wound care team has been using electro-therapy and a saline wound wash. The wound wash is a futuristic looking pistol that washes a wound with saline. It also sucks up the dead tissue at the same time.

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

The staff is what makes it so special here! The administrative team is top notch. Always looking…read morefor ways to improve the quality of care for Residents that live at Mecklenburg health and rehabilitation and for future residents is always their goal.

This is the worse run facility that I have ever seen. No one is doing their job under poor…read moremanagement of : Sheena Webb- Facility Manager. I am a caretaker of someone there now and we are getting him out of there. He was supposed to be doing physical therapy- Nope I had to change his bed several times no linens, staff has no direction at all. Clothes go missing - never told us we had to write a name in clothing! Television never worked, complained over and over - every time we asked the maintenance man was out, everyone is always not there who you really need. Social worker is not available. Was told we would do a conference call with staff- NEVER happened! His food gets placed when he is at Dialysis and when he gets back it's gone! He has lost weight by not eating correctly! They give all patients ice tea, well he cannot have that his kidney diet says no tea- I Have asked them not to keep giving him tea! Facility is dirty old and smells! Staff is not educated and cannot communicate! I have contacted corporate offices regarding this facility and hope it gets investigated for negligence and cleanliness - needs to be condemned!

What they did to my mother was tragic and abusive. Don't put your loved one here. The state came in…read moreand they were cited for federal deficiencies. Lack of care, sitting unchanged for 8 hrs., constantly served cold sandwiches/food for dinner, missed medication doses, verbally abusive to my mom and the list goes on. See the WBTV Investigative report below https://www.wbtv.com/2022/10/13/its-just-scary-woman-questions-nursing-homes-five-star-rating-after-mothers-experience/

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

If I could leave negative stars I would. I was transferred here after a hospital stay. This place…read moreis terrible. The staff could care less. The residents are not cared for, like at all. I asked for my nausea medication and the OT guy told me the NP would be with me in "one minute to three hours." What a joke! The bathrooms are shared. Who wants to share a damn bathroom? The floors are FILTHY in the whole place. You hear residents yelling in the halls all hours of the night asking for help. I was FORCED to get up and do PT even though I was in unbearable pain. I asked for pain medication, none was provided. I left on my own after one day there. NEVER place your loved ones in this facility.

Dirty, no care, not helpful, medication given incorrectly...my mother died less than 2 weeks in…read moretheir care. And she was supposedly getting better.

First time coming here for the Rehab side. Smooth and easy check in. Receptionist was friendly and…read moreefficient. The PT is saw was very nice, efficient and listened to all my concerns. Clean facility with plenty of parking in the front.

first time here to see my new dietician. She gave me the best advice as it related to my journey to…read moreweight loss. She was not judgmental at all and was very happy at my strides and goals I've accomplished this far. waiting to see my results from her advice in a couple of months.

It is important to express my gratitude to the medical professionals who help me through my process…read moreand rehabilitation. For protecting me while in your very professional care. For the shoulder to cry on. Love Barbara

My father was transferred here to recover from losing the ability to properly feed himself, amongst…read moreother reasons,from a neurological condition. Upon arrival, it was made clear that my father was having trouble eating and could not digest much. Was on a soft food diet. Staff would drop off meals that did not abide by his diet, then there was no checking in to see if he ate or drank anything. The meal would be dropped off and then picked up without anything being eaten. My father essentially starved for 6 days before being rushed to the emergency room. As well as due to his neurological condition, he was unable to stand or walk, therefore could not get himself to the restroom. My father was left soiled for over 3 hrs with no one to check. If you have family or loved ones here, either have them moved or make sure they are being properly cared for. Would not recommend this facility to my worst enemy

If I could give this place 0 stars I would. Such a joke. I made the mistake of getting my husband…read moreto go there and it was the biggest mistake. We have spent a year with his insurance company about the overcharging they did. They treat a drug addict with a sex addict and an anorexic all in the same "class". Someone actually told him that drug addiction isn't real. Wtf!? When asked about a 12 step program or NA they brushed it off as not being beneficial. Left there immediately and found a much better facility that is honest and understands the disease of addiction and isn't just a money grab. Do not recommend this place at all

If you're reading this right now and addiction has taken over your life -- stop and read this for a…read moresecond. I used to think I didn't need help. I thought I could do it on my own. I thought nobody understood what I was going through. But the truth is... I needed help more than I ever realized. Coming to Harmony Recovery Center was one of the hardest choices I've ever made -- but it's also one of the best. The staff here aren't just employees -- they're in recovery too. They've lived the chaos. They've felt the pain. They've fought the same fight most of us are fighting. They've been in our shoes -- and because of that, they don't judge us... they *get* us. They sit with you in the dark moments. They guide you when you feel lost. They push you when you want to give up. And they remind you every single day that recovery is possible. They've been a huge part of my journey, and I don't know where I'd be without them. So if you're out there struggling, using, or believing you're too far gone -- listen: You're not. You CAN get clean. You CAN rebuild your life. You DESERVE a future you don't want to escape from. And if you don't know where to start -- start here. Make the call. Walk through the doors. Let someone help you save your life. It's helping save mine.

Returned back to this location for more follow-up PT. Everything is the same, Rhonda, the…read morereceptionist is still there and very friendly as always. My PT Dr. Is still here and treating me. She is still very wonderful and listening to any and every concern I have. I don't mind being returned to this location and happy with their care.

Beautiful complex. Wonderful people and great location. This will be a sure consideration for my…read moremother in law.

From the owner: The Barclay at SouthPark is a premier senior living community in Charlotte, North Carolina,…read moreoffering elegant Independent Living apartments, distinctive dining, wellness programs and concierge services. Residents enjoy a vibrant lifestyle focused on whole-person wellness. Briar Creek Health Center, located on-site, provides a full continuum of care, including Assisted Living, Memory Support, Skilled Nursing and Rehabilitation, ensuring comfort, security and peace of mind.