Bianca was Amazing made my hair look refreshed and the exact colour I wanted, well also being super…read moresweet and awesome to talk too ,great experience 10/10 all employees were amazing

Not my favorite hair salon. Although the building was clean and organized the stylest didn't talk…read moreto me at all, was quite rude and she cut my hair uneven.

Amy is my stylist and she always delivers. I always leave her chair with the blonde I love! I…read morealways get countless compliments on my colour even when its been months since I had it done. Thank you Amy!

I got a wonderful haircut from their stylist Jen who showed a good capability to work from photo…read morereferences for ideas while being attentive and checking in for feedback to make sure I was getting the style I wanted. The products used were lightly scented but weren't overpowering like some salon products and I find myself overall very pleased with my experience.

May 5, 2025 I was a walk-in client. Lynette, Manager, styled…read moremy hair. This was bar none the best hair cut I have ever had. Lynette was very knowledgeable about the way my hair should be cut and styled. Thank you Lynette. I will be back to see you soon. Darci Hanson, Kelowna

Waited outside to be the first appointment of the day (as they told me previously was the…read morefirst-come-first-served way they operate). Not possible to make a prior appointment they had told me. Then, when the door opened they were about to take someone ahead of me. They said he booked his appointment online. A new computer system, they said. WHAT?!? I would like to have booked an appointment too. They did take me first after a keffuffle and the manager asked me to keep my voice down. We had to wait for the manager to count the cash before they could take anyone (5 min. delay). Lynette did a good job cutting my hair and I waited for a lady to pay before I could pay for mine. The manager couldn't figure out how to get the credit card machine working so the lady ended up paying in cash. Their front entrance carpet was dirty and needed a good vacuuming. When the telephone rings someone has to stop serving their customer and answer the telephone. Room for improvement at this place.

Navneet is exceptional! Impressively thorough with hair removal, and a very enjoyable…read moreconversationalist. I really appreciated her genuine curiosity and overall energy. Additionally, her fastidious nature really helped with planning and booking my next appointment. I would happily recommend her to anyone!! :) Nav, thank you for helping make my day better! -Rebecca

Excellent customer service at Waxcetera in Kelowna, such a great location, and very professional…read morestaff. I was treated with care, and my esthetician, JORDAN, was terrific; she was friendly, gentle, and prompt. I highly recommend this salon!

I saw Amber. She was great. I was offered a delicious tea from one of the owners and had a great…read morescalp massage. I would definitely go back again. Great haircut great service.

In LOVE with my hair! I'm afraid I'll never be able to live without extensions again. Michelle was…read moreso professional, timely and exceeded my expectations with her level of expertise. The quality of the hair is extremely high and looks so natural, michelle's colour match was identical to my hair. If you are looking for a new stylist or want fusion extensions michelle is your girl!

Another amazing hair transformation by Charlotte Roberts This salon has the best vibe. The staff…read moremakes you feel special as soon as you walk in-everything from the consult where they truly listen to the hair wash/massage to the final hair transformation is perfect. if you have never gone there I would highly recommend it. You will be glad you did!

Customer service, not discrediting other employees. Already had 5 hair extensions fall out, bald…read morespots and damaged hair that will take a year to repair. Colouring was not full roots and zero trim, I cut my own hair for $778.00. Was NEVER informed of a pay increase because "I do a better job then the other girl (Hildy). Give them free gifts and they act like a set of Kelowna Mean Girls. Ignored my calls and took the money. Very happy the tip was $0. You owe me half back at least and the previous dresser was amazing! Sad to bad talk other employees. Your experience shows how bad the school you went to was Yelp! them and demand being re taught. As a business owner please inform clients when your raising the prices per technician.

I have always been impressed with their shop. Simple, clean, and fun. Everyone there seems…read moreinviting and nice. Impressive shop. Would recommend to others and I will be coming back.

Online booking system actually works - unlike Tommy Gunns. Friendly staff. Quick in and out.read more