I have been coming to Serenity for over 10 years now and I've never been disappointed. Janice has…read morealways customized my treatment based on my skin's needs. I recently had a couple of treatments using the Alma machine for non surgical facelift. The results have been excellent. My girls have both had the AviClear treatments for acne and their skin continues to clear more and more each month. I highly recommend their services.

The staff at Serenity are warm and welcoming, and the environment is really comfortable and…read morerelaxing of course! I had 6 laser treatments done on my bikini line and am REALLY pleased with the results! I'm considering going back to get more laser in other areas! I've also had a relaxation massage as they gave 50% off the service for my birthday, which is a nice touch (and great massage too, thank you!) I've recommended Serenity to multiple friends!

Amanda is your girl for laser hair removal! She is so thorough and precise and takes such care to…read moremake sure she doesn't miss a spot. I'm so proud to see how Amanda has grown her business and I'm so glad to see her continue to stay open in this hard time. The clinic is always so well taken care of and maintained with the latest safety precautions. Love Complete Laser and Esthetics!

From the owner: Beyond the Surface With an extensive clientele base hailing…read morefrom Kelowna, British Columbia, as well as reaching out to Penticton, Vernon, and Vancouver, our founder brings a wealth of 18 years of experience in the beauty industry. What distinguishes our services is our unwavering commitment to enhancing your innate beauty and prioritizing your well-being. We go beyond conventional aesthetics; we are dedicated to comprehending individual needs and delivering tailor-made experiences. We view beauty as an art form, and our extensive background ensures that each service we provide is a work of art. From innovative treatments to time-honored techniques, we harmonize the best of both worlds to help you achieve your utmost potential in looking and feeling your best. Our paramount concerns are safety, transparency, and ensuring your utmost comfort throughout your journey with us. Embark on this transformative experience, and you will unlock the secret to timeless beauty with us.

I have now had 8 laser hair removal sessions, Nicole has always been consistently professional,…read morecompetent, and respectful.

I looked on-line at pricing for waxing. I then set up an appointment and completed waxing…read moreappointment. The waxing was fine, however, the prices were increased at the till by $20. She said she hadn't updated her website prices so these were the new prices. But taped to her desk was also the so-called 'old' prices. If she had in fact updated prices she would have around her desk area too? I think it was very unprofessional to charge $65 vs. $45 when that is what she is advertising (online and in-store). I will not go back as I don't trust her and what the prices will be next time I go in.

I moved here recently and I originally called for an appointment, asking for an experienced tech…read moreto have my top lip, bottom chin and nose lasered for spider veins. I was told this would cost 150.00. When I attended my appointment the technician made a decision to chose a different laser machine than I was originally booked in for as per my telephone consult. She lasered my full face and I was charged $350.00 plus tax. I decided to not complain at that time concluding that the treatment should be successful. After 2 weeks and 4 weeks, I noticed no improvement in the areas I had initially made the appointment for. I returned to explain my situation about the original quote price, etc., and that I believed I did not receive what I paid for, I was told that I would need numerous treatments for results. The technician pulled up the pre- photos of my face prior to the first treatment, these were taken after the initial prep wiping and cleaning cleaning process creating a redness to my skin and used these photos as a comparison, stating she seen improvements. The technician then proceeded to use a different machine during this return visit on one area of my top lip and my chin and nose and the results were significant, I wish she would have used that machine in the first place. I'm an unsatisfied customer, I was not validated when explaining the misunderstanding in price, nor that I did not receive the results expected. I do not mind paying good money if I get results. I have been getting spider vein laser treatment for 15 years, so I do know what typical and reasonable results look like.

Beautiful, clean place. Staff is wonderful and procedures are professional and thorough. Would…read moreonly recommend North Okanagan skin and laser for all procedures.

Kristie is a very talented aesthetician! She has a lovely little spa (renovated boat house) with a…read moregorgeous view of Skaha Lake. Her prices are very reasonable and she is very friendly and flexible for appointments. Being new in Penticton, I found it hard to make appointments anywhere as a lot of offices, salons and spas close at 5pm and like most young people, I work full-time hours! Kristie is very accommodating for appointments. Will keep returning.

Kristie is a very pleasant and talented esthetician. She loves what she does and it shows in her…read moreservices and client care.

The prices here are very high but the place seems clean and professional. The parking is shitty and…read morenot everyone wants to walk down a main road after having a skin treatment done such as a facial or whatever some are not so confident without makeup and traffic stops right there for the light.

Diana has been my skin specialist for well over a decade. She has always been honest with me about…read morewhat my skin needs and finds ways to help me achieve my skin goals. I leave feeling confident and empowered. She is knowledgeable and well versed in her field. Definitely recommend Diana

Amazing service for my eyebrow tint and wax of upper Lip. Thanks Angela…read more I would definately go here again.

I saw NO results with the treatment they gave me . They took before pictures and promised me the…read moreafter pictures which I never received. I'm certain the reason was because there were NO results . Money I'll never get back , and a business I'll never go back too !!

I haven't had spa services there, but have bought cosmetics and find the staff to be incredibly…read morefriendly and helpful. I will be making an appointment for some services this week and will update this review later, but I am positive based on my excellent interactions so far, that I will not be disappointed. Updated: Okay have had now had pedicure, facial and various sugaring treatments. Love this place. Probably won't go anywhere else. Made to feel welcome and the services were first rate.

Amazing, I wish I could give it more stars! Best spa I have ever been to! They do a magnificent…read morejob. The girls who work there are wonderful. They take their time and make sure everything is perfect. Wine and cheese? Yes!!! I will definitely being going back! Highly recommend!