If only 0 stars were allowed.... My elderly parents had…read moreinstalled a new furnace less than two months ago from Polar Air Systems. It has now been a week since it has stopped working. We call everyday to both the office and Enrico, the owner. Enrico ignores the calls totally (as well as text messages), and the office just says they will notify a technician "right away". The outside temperature falls to less than 10 degrees at night. How does one manage with such frigid temperatures? I can't take my kids to visit their grandparents because of the cold air in the home. I am now forced to void the warranty and call someone else to investigate into the problem. I should add that they were very prompt with the installation and invoicing... "shifted things around and squeezed us in" for a next day installation. If you look at all the positive reviews about this company, you will notice they were all written within the same week - an indication that friends and family were asked to write them. I wish I would have picked up on that sooner.

It took them 2 visits to fix my problem. 1 hour in total. They charged me $200 for the part and…read more$300 for service/labour. Really, $300 for 1 hour of service???!!!

I like huskies (dogs), but I love Husky Heating and Air Conditioning more! Our weather has been…read moredreadfully cold, with temperatures around the -25ºC mark, with the wind chill (-13ºF). Husky replaced our HVAC several years ago, and we never had a problem with our furnace. Last week, I noticed the temperature dropped a few degrees, and it took a long time for the heat to come back up. This never happened before, even when our weather was colder. I turned the furnace on and off, and restarted the thermostat, which did the trick, but I noticed it was misbehaving again. It was -26ºC this past weekend, and I called the afterhours service department. We discussed the situation and rates, but I made a judgement call to wait until Monday for a technician to visit. We had mini electric heaters in case the temperature dropped dramatically. On Monday morning, the office called to say our regular technician who I requested was unavailable, but they would send someone else right away. The furnace decided to play nice by the time the technician arrived - don't you hate when that happens? After checking the furnace and thermostat, he wasn't able to find any issues, but he did show me how to spot an error code for future reference. We always have our HVAC maintained by Husky, and find their service is friendly and efficient. I'm just grateful a technician came out so quickly, and that our furnace is working fine now!

We bought our air con and furnace from Husky a few years back…read more We noticed however this season we were getting some water on the floor behind the inside aircon unit. We called them late on Tuesday and they suggested they come and do a maintenance. They booked us for the following day. Glad we did. It turns out we had a blocked drain. Gregor cleaned it up and then then did a service on the unit. Was a very reasonable price and I feel like Husky really came through for us. No surprise there. Dmitri and his team did a great job on the original install. Highly recommend them for your air con and heating needs. They service the GTA. Note - they gave us a window for the service call and then called when they were on the way to us.