If only 0 stars were allowed....
My elderly parents had installed a new furnace less than two months ago from Polar Air Systems. It has now been a week since it has stopped working. We call everyday to both the office and Enrico, the owner. Enrico ignores the calls totally (as well as text messages), and the office just says they will notify a technician "right away". The outside temperature falls to less than 10 degrees at night. How does one manage with such frigid temperatures? I can't take my kids to visit their grandparents because of the cold air in the home. I am now forced to void the warranty and call someone else to investigate into the problem.
I should add that they were very prompt with the installation and invoicing... "shifted things around and squeezed us in" for a next day installation.
If you look at all the positive reviews about this company, you will notice they were all written within the same week - an indication that friends and family were asked to write them. I wish I would have picked up on that sooner. read more