Awesome !!!!! Great job in helping me out with all my insurance needs !!!…read moreA lot of voice mails / emails back and forth but got the job done and never been happier.

Homeowners insurance is dropping everyone outside of The Villages. No support finding other…read moreinsurance carriers or options were provided. Very unprofessional, know who you are dealing with when it comes to protecting your family and your assets.

very helpful, quickly to answer any questions I may have. I like that they can help me if I have…read moreany concerns

I have had nothing but 5 star service from Paugata and Logan from Allstate the Ritz agency…read more Actually anytime I reach out to them I get exceptional service. I couldn't ask for more. and the follow through is 100% all the time. I highly recommend them for all of your insurance needs.

I highly recommend T.Smith Consulting !! I meet with Tai having very little knowledge about life…read moreinsurance policies . He explained everything to me and made sure I completely understood the difference in the policies before I decided on one . I left not only with life insurance but also with a complete understanding on what I was getting .

They are always a great help and save the day often. I needed a new windshield and Aaron made the…read morecall the make it happen! Thank you!

My Hometown Agency's owner, Aaron Harris, is the best insurance agent I have ever dealt with. I…read morejust moved to Ocala from Chicago and needed insurance for my new home, my auto and my business. Aaron reviewed my old coverage in Chicago, which I was happy with, and came up with options for insurance coverage here in Florida that make me happy I made the move. I went with his suggestions completely and could not feel more secure. Aaron is very knowledgeable, he obviously loves helping clients find the best coverage at the best available rates, and his easy going personality made the whole process a pleasure. 5 stars isn't enough, he and his agency are great.

Friendly and knowledgeable about a broad range of products. He found me a life insurance policy…read morethat was better than the plan I had before for cheaper than I had been paying! He was also extremely helpful when I was looking for an accident policy with comparing rates and plans and helping me find the plan that was best for me. I would go to him again and would (and have) recommend his services to friends and family.

Very easy to work with! They gave me a great price on insurance for 3 vehicles…read more Robin is awesome!

Great in-person experience with Thomas B at the Lecanto branch! I set up a new FCU account online…read moreand was confused about some account activity as I tried to connect that account to an account at another institution. Thomas listened carefully to my situation and resolved my issue quickly. This experience ranks right up there with the best in-person service I've received anywhere (in 50+ years) from a banking institution. Customer-to-customer tip: if you can, go to a branch when you have an issue. I called several times without reaching anyone and also had no response to my online contact form submission. In person, I was seen within 5 minutes of registering and had a resolution in less than 15 minutes. Honestly, I went in intending to close my account, but working with Thomas changed my mind.

I have been a customer/member with Florida credit union for almost 20 years. I have had multiple…read moreauto loans and a home equity line of credit with them. Without going into specifics, one of my autos was totaled and there was (and still is) some unanswered questions leading to confusion on the pay off of that loan. This in itself seems to indicate poor ethics/practices, let alone what was coming next. I simply called to obtain some information on my other vehicle loan that I have with them. During this phone call I was surprised by a higher balance than I was given previously as a payoff, by almost double. Naturally, I was confused by the information and admit I was surprised and did ask, "how can that be?" In answer to my asking this, I was pretty much accosted over the phone by Jennifer. She would not even allow me to speak or ask the questions that I needed (and still need) to have answered. She was loud and very rude. She talked over me and repeatedly told me that I was old enough to know that if I borrowed money I had to pay it back. I would like to add here that I never said I had any intention of not paying money that I owed. I never alluded to it or even considered it. Jennifer was very condescending and just kept treating herself a little bit louder each time. I did ask why no one had contacted me as they do have my phone number, my personal email, my home address, and a message system through their website. Jennifer stated to me that she was "telling me now." I did ask to speak with whomever her manager was and she told me that she could transfer me so that I could leave a message. I stated that I wished to speak with a person right at that moment and she laughed and stated to me how that wasn't going to happen, inferring that I and the issues I had were of no importance to their institution. She also let me know that I could call back but that I would be told the same thing. I left a message on the voicemail she transferred me to but of course, did not receive any response. I did call back again after about an hour had passed because I still needed information from the credit union. I spoke to kind woman who stated she could not help me and would have to transfer me to which i said "ok, but please don't transfer me to Jennifer" and explained that I had just had a rather unpleasant encounter with her. When my call was transferred, Jennifer picked it up and told me in that same tone and with a laugh that she had told me that if I called back, I wouldn't get anyone different or any different outcome. And then she hung up on me without me even saying a word. I cannot imagine that any institution would accept this behavior as customer service. It was degrading and embarrassing and absolutely not appropriate or deserved. Unfortunately, I still don't have any answers to my questions and will have to continue to pay off my existing loan with them. However, I will never do business with Florida credit union again and will mention how they are treating me as a 20 year customer to anyone who is asking me about my experience with them.