Would give zero stars if possible. I only had Direct Auto for 6 months after my policy with Esurance couldn't be renewed in CA. I see I'm not the only one whose policy was continually cancelled regardless of payment being on time and in full. My policy was due to renew on Friday and I woke up to an email saying my insurance had been cancelled due to non payment. I called and asked why and without my knowledge, my payment date had been changed. I took the opportunity to not reinstate and went elsewhere. What kind of company cancels policies like that and keeps a business afloat? If they are like that with me paying them on time, I don't want to find out how they would handle a claim. Dumpster fire at best. Good riddance. read more

Just don't use them Unless you want fees out of nowhere and them to cancel your policy over $7 read more

The phone service is awful...sounds like they have been sleeping Cannot find proof I even have a policy with them...and still don't have a card I can put in my car,,,just the one from last year.....I would get a ticket for that in Indiana...do not get this insurance.... read more

Got it as default due to Esurance abandoning California. If I could give it a ZERO, I would. Little service, hidden fees Poco servicio - tarifas ocultas read more

If I could give zero stars I would. I started Policy March 27th 2025. Paid THREE MONTHS in advance, as I was told I had to. That was FOUR HUNDRED DOLLARS AT ONCE. Next payment due May 22nd 2025. Got a letter AT MY RESIDENCE saying I had to PROVE RESIDENCE. Called and found out acceptable ways to do so. Turned in the document. Then received email April 29th 2025 saying that wasn't acceptable. It listed other acceptable documents. I submitted one of those. Today. The 29th of April 2025. Then received an email saying it was too late and im cancelled. Well then, I better be getting TWO months refunded or reinstated with an apology! Can't even call til tomorrow! read more

Direct Auto Insurance - Auto Insurance Near Me - Tampa, Florida

I have been waiting on a refund for over a month. I called to get insurance on a vehicle I was buying. Informed the rep that I need full coverage because the vehicle was being financed. After paying and reading the policy it was for liability only. Called and canceled immediately. A month later still haven't received my refund even though they claim they mailed it out on the 22nd of December. read more

I insured my car with them based on quote online. literally had my car with them 18 days, quoted one amount and then billed another. I called to cancel and was told theres a 10% cancellation fee. my policy documents do not have any such fees if I get a bill I will fight it! worst company ever Do Not Fall for the quoted price they will change it without explanation. read more

They are the worse. I pay ontime(auto pay). Then I get calls/text/email saying pay now to avoiding cancellation. Then they cancel me. I call in they say don't know why. Put me back on. 3-weeks later I get cancelled again. Call back. They don't know why. But if I want insurance please pay next month then please pay next month bill right now( 10days early). So I do. Then get charge on the 8th for the amount. Call them. They refund it. Then cancel me for non payment. Send me a $90 refund( which in my mind seems I must have overpaid). I call them cause it shows I'm cancelled with $0 balance. They check with back off. Don't know why. They cancel the check say I'm good to go( I check shows me active). 2 weeks later get a notice saying please pay by the 23 to avoid cancellation. I call them. They say the back off is still trying to cancel the check. I say how long does it take to cancel a check. (3 weeks ago said the same thing). They said your good it won't cancel. Lord hehold. Wake up this morning showing me cancelled. They said it might show cancel in the app but on their end it won't. I called the 877 and yup I'm cancelled. POS that don't know what they are doing. Now I'm cancelled with no insurance and a check I rip up and threw away cause they said they cancelled it. Garbage people that don't know shit about what they are doing. Hope they fold up shop. DO NOT GET THEM. read more

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I only carried the insurance through Direct Auto for 6 months. The company is very deceitful in their practices. I was charged $20.00 a month more than the price I was quoted. My payments were automatically deducted each month with no issues then they charged me $15.00 for a late fee due to their neglecting to withdraw the last payment and refused to reverse the fee even when I argued it was their fault and that I know for a fact they could reverse it. I also found out I had been charged $12.00 each month for a fee that was never discussed with me. Do not sign on with this company, read the reviews and you'll find similar complaints. read more

The absolute worst insurance ever. Do not use these clowns. Super high cost and if you have to use it, you're screwed. They'll pulp the old sliding deductible on you like they did me. I had the less than 30 days and got hit with big hail. Even though my deductible was $1000 they said it was 3 x that because I only had insurance for a month. Absolute crooks. I am filling out a complaint with the ohio attorney General and the Bbb. read more

If I could also gove zero stars I would. I was hit by a newly insured driver. FL is no fault but I had a green light and he smashed in to me head on. After getting a claim number and starting a case, a month later Direct Auto "rescinded back to policy inception" REFUNDED the kids money back and I was left with a smashed vehicle and no resolve. I pray no one gets hit by a driver insured by Direct Auto. They do terrible business and practice scammy policies. read more

This is the worst insurance company ever they need to go out of business. I was in a accident the damages where $3000 the gave me a check for $465 I can't close my truck and they said my car is drive abl. read more

I was in an accident and they took a month to process my claim. They also gave me a very low estimate on the damages my car and when I got an estimate from an auto collision company that I sent to them, they never got back to me. I'm still waiting for them to get back to me and been over two months. Direct Auto is not in the business of helping customers. They're in the business of taking money read more

they did the same toe. made me think I had full coverage, only to have liability. Had insurance for 3 days. They took half because I canceled. This is a prime illegal scam read more

The worst insurance I ever had, been with them for a moment, doing a safe driving tho with no car accidents but the only thing they can give me back is increasing my insurance rate every YEAR, for no reason, might as well just get me better quote elsewhere. When you contact them, it looks like they can never help for anything. This company, National Gen, Direct Auto or whatever is Ridiculous! Thanks for the awful service guys. read more

Worst auto insurance ever car got totaled the person at fault didn't have insurance and my direct insurance claims representative said there is nothing they can do read more

This insurance is a joke. I had them for years because I thought they were affordable but they are sketchy and not honest. Hadn't filed a claim in six years and my windshield has a crack due to a pebble that hit it from a dumpster vehicle in front of me. The crack was small but started to get larger. I called and was asked literally more questions than my bank or the damn IRS. Anyhow customer service/claims suck. The glass repair company informed me this was the worst insurance company. According to the Florida law the insurance has to cover up to two times a year. I have full coverage as my car is financed and pay a lot because I have three under 25 on my policy and I got a quote at Progressive for cheaper and all the insurance required. I will not be renewing with Direct Auto. My policy expires next week and I was going to renew like I have previously. Customer service is a joke here. This was over the phone not at this office. read more

Worst insurance company ever. My boyfriend was told his car was insured and turns out 4 months later he's been insuring a DIFFERENT CAR THAT IS NOT HIS. THESE CROOKS CHANGED THE VIN NUMBER AND ARE BLAMING HIM. Why would he change it??? He needs it insured. Terrible. Nobody is helping at all, they all saying something different. FREDERICK was the one that changed the vin number on him.shame on you. Our attorney will be in touch. read more

just got this insurance and im already getting red flags their communication has been trash its been a week and i havent heard anything about my claim read more

I read some of these postings and feel badly for these people Hopefully they sue this company and/or report their issue with their state insurance commissioner. I consider myself lucky since I dropped them after 2 months and signed up with Progressive. I had been with e-surance which is owned by Allstate and they sent notification that they were not continuing policies in California and recommended Direct Auto (which is also owned by Allstate). I should have spent more time looking for other car insurers but enrolled with them for $2,400 for 6 months for my wife's Prius and my Infinity. We had been paying $1,800 with e-surance so I decided I would spend more time looking for better rates before the end of this policy. Then 2 months later they sent a bill for an additional $1,550 since we did not give them proof of our miles driven in the past year. This would mean that we would have to pay almost $4,000 for 6 months of coverage which is INSANE. How in the hell am I going to know the odometer readings from 1 year ago? I have never been asked to prove my mileage over the prior year by any other auto insurer before so I concluded that this was a scam. I signed up with Progressive and cancelled this policy after 2 months. We got better coverage with Progressive for 2 cars for $1.700. DIRECT AUTO IS A JOKE. STAY AWAY FROM THEM. THERE ARE PLENTY OF OTHER AUTO INSURERS THAT WILL PROVIDE BETTER COVERAGE AT MUCH LOWER PRICES WITH BETTER CUSTOMER SERVICE. YOU HAVE BEEN WARNED. read more

Worst insurer in the world. Their rates are insane, they cancel you arbitrarily and even the FDHSMV ignores their communications. Worst insurer ever in the universe read more

Probably the worst auto insurance around. Don't go! They scammed me out of money and are not there when you need them. Do yourself a favor and go somewhere else! read more