Pnc bank as a business is the absolute worst. Customer service is totally incompetent. I've hung…read morein there with this bank as long as I could. The system here is ridiculous if you have any type of issue. I've had 3, and I can tell you this- no one seems to know what they are doing, ugh. Needless to say they are no longer my bank

Yesterday, within 24 hours of closing on a home, I am given an amount to bring in the form of a…read morecheck at 9:30 the following morning. Only...it must be a certified check, not one of my personal checks with Batman on them. Great Scott!!! Fortuitously, there happened to be a PNC branch down the road from the Keller-Williams office. They opened at 9AM, I got in, a bank employee got me my certified check sans any fees, and I still made the appointment at the real estate office punctually. Whew! I own a house, now!!!

After a failed attempt to get a mortgage with a large nation-wide bank, Jim stepped in and saved…read morethe day. We were trying to buy a second home in Pittsburgh and after six weeks of going through the mortgage application process, our bank of over 30 years told us days before the closing that the property did not qualify as a second home and that they would not consider a mortgage for a condo as an "investment property". We were on contract and were left hanging by our bank. That is where Jim Martin comes in. Our real estate agent suggested we contact Jim and from the start, Jim had a can-do attitude and worked with use to get the loan we needed. We were in constant contact, and Jim was super responsive, even replying to email and text message after normal hours. He made it a point to give us rates daily as we were working to lock in a rate and pretty much held our hand throughout the process. It was a much better experience than what we received from our own bank and our only regret is that we wasted time with our bank and didn't go to Jim first. You will not be sorry with Jim as your mortgage loan officer.

Jim's knowledge and availability were key to making our home purchase a reality. I do not know how…read morewe could have gotten through the process without his aid. He was always there to answer our many questions and keep the process moving forward to its successful close. I highly recommend Jim.

Trying to verify my identity for the life of me. Online access, in person, over the phone by mail…read more Service 0/10, value??? I was able to write this review and still on hold. The jazz music is 1970 white carpet living definitely outdated for 2025.

The best bank ever. Trustworthy and have always taken care of us! I would not bank anywhere else.read more

super helpful, met my needs. Was able to get foreign currency without a hitch here. Super quick to…read morehelp, no waiting.

Awful experiences with this banks back office & total incompetent customer service once you need…read moresomeone outside the branch t help you. Their technology is very outdated, antiquated. They still do things with paper checks as opposed to electronically?? Really, in 2025? Stay away form this institution is my opinion. Other than one banker at the branch who was AMAZING, Zahyra, the support is non existent when you need someone outside the branch.

My husband and I had the pleasure of working with Rachel Hitt from Reliance First Capital, and she…read morewas AMAZING!!! She was ALWAYS VERY professional and caring at the same time!!! She ALWAYS stayed connected and kept us in the loop!!! The part that impressed me the most was, even though we decided to go with a different company, she STILL spent time on the phone giving us MORE information and insight!!! This is the character of someone who TRULY cares!!! I have passed her contact info on to family members because I KNOW I can TRUST her!!!

My personal experience with refinancing with Reliance First Capital was made easier by the helpful…read moreand courteous service given to me by Mortgage Analyst Caley Curtis Phillips. He was there every step of the way, through the entire process, with his knowledge and especially his helpful, kind attitude. He made sure I understood any explanations he was giving me. I could reach him by phone or email knowing I would get a response as quickly as possible. He gave me the confidence that I was making the correct decision for my situation. I would definitely recommend Reliance First Capital. Make sure you are comfortable with your analyst, as I was with Caley. It will make a world of difference in your experience.

Upon building our new home with Ryan Homes, they recommended NVR Mortgage. Stay away from this…read moremortgage company like into the coronavirus itself. They cannot ask for lm the documents that is required. Instead, they wait until the 11th hour of closing and keep asking for more detailed information.

I worked with Johnna P. and she was nothing short of amazing! Always fun, making me feel better…read moreabout my loan being approved, and never made me feel like any question I asked was unwelcome. Don't hesitate to work with NVR Mortgage; they are awesome!

Multiple delays originated from poor communication. Debra was condescending at times and lacked…read moreaccountability for delays. Don't recommend for anyone who considers buying a house a big deal.

TERRIBLE experience. We were approved by our underwriter and everything was good to go....until she…read moredecided we need more "fresh" credit. I guess a car loan a year before wasn't enough? We were denied for this reason ten days before we closed. We have great credit and everything else was fine. I will NEVER recommend them to anyone. We went to a bank and got the loan approved in three days.