I would not recommend this window world.. it's not been 1year since they installed my windows, I…read morecalled over 6 weeks ago regarding holes in my screens, I had conversation with ANITA, she had a attitude right from the start she continually talked over me and told me they would come to my home pickup my screens for $75.. Even though the one year warranty was not up. I have a home in KC, and used window world and have been completely satisfied with their customer service. So take caution with this company...they have no customer service and also when they installed my windows they installed them incorrectly, I had to pay my carpenters to reinstall them. It's pretty sad that one person (ANITA) with a lousy attitude can cost a company business... So if want to spend your hard money and have smooth transaction you might want to skip this window world.

Year later and no resolved yet , ,, think I need a refund to pay someone else to take out and…read moreinstall correctly....the third crew out look at my wife and said we can't fix this without removing the door and reinstalling it again.... but be it was 20 degrees and raining I said not today..

Excellent service from beginning to end. Jennifer will go to any length to help w questions about…read morepricing ( fairest price around), workmanship(which was excellent) and staying in contact. Always returned calls or text quickly. If there were any delays or questions she had the answer. Highly recommend!

The entire process has been great! They came out quickly to look at/measure our windows and we had…read morea very fair quote within a day. Installation went well and the crew was very respectful of our property. Jennifer was great to work with and Paul came out several times to follow up. We LOVE our new windows and definitely recommend Ultimate Windows & Doors!

The service was top notch. The knowledge and expertise and ability of the workman was exceptional…read more They do an incredible job. Great place

Work was good. Dealing with AI when calling was a pain. when you get an estimate be sure to read…read morethe fine print. Charged an extra $119 for a useless warranty. Cost close to $500 to replace two 8x10 pieces of glass.

Best in the business for any needs you have around your home. Did a fabulous job on my new windows.read more

Crone Construction installed windows on two of our homes and we were very satisfied with their…read morework. Not only the person who provided the estimate, but the entire installation team were professionals. We were particularly impressed with how quiet they were during the installation process, and once they were finished, it was as if they were never there. We felt comfortable with the crew working in our homes, despite them being strangers. Thanks to their work, we now have beautiful new windows that enhance our daily view.

I welcomed contact from the new management at Lucious Complete Roofing, who expeditiously reached…read moreout to me years past my contract's installation labor warranty. Thanks Anthony for sending Danny out this morning to look over the roofing issues mentioned by two others. He said they would correct anything that was not within roofing parameters. Danny provided his findings to me in layman's terms that I really did appreciate & will utilize this information in my future roofing endeavors.

Absolutely terrible!! They take no pride in what they do and wanted to over charge for a job that…read moreis no good. No calls from management and even have holes in the wall. Take your money else where. These people DO NOT CARE!!!!!!!. 5500 down the drain!! :(

I wasted 1 hour and a half today( Saturday)waiting for a representative from this company to come…read moregive me a quote. I made an appointment a week ago through their online appointment database AND received a confirmation for today. When no one showed up the number I called sent me to a customer service person that was unable to address my concerns. She said she would let someone know that no one showed up. I work full time and only have a few hours here and there to get things done outside of work responsibilities. I value my time and unfortunately this company did not.

I went to Lowe's and had their rep build out 6 windows, a few windows had multiple options so I…read morecould compare look vs value vs efficiency. All of the windows I got quotes for are Pella windows. I had seen this location while shopping at lumber liquidators, which it's across the street, so I wanted to see if this was a factory direct situation. All the guy could do was repeat over and over he was there to set up a consultation to have someone come out and measure and give me an estimate on my job. He must have said this 6 times, I kid you not. It could be a drinking game. Anyway, I'm like "I have the window specifications, can you tell me your cost if I give you the specs?" And he repeated the set up consultation line again. OK, Mr. Parrot. I'm out.

We bought a front door that was over $4000.00. When they brought it to our house, it was the wrong…read moredoor. It was full open glass, and the one I ordered only the top part was glass. I felt bad for them and let them go ahead and install it (didn't even offer a discount on their mistake by the way) Wow, I made a big mistake! Not only has the glass warped over the past year, but the door latch broke a few months after they installed the door. They replaced it. I called again because it had broken again and was rudely told that my warranty had been out for two weeks and they would charge me almost $200 to replace a five dollar latch. You would think after spending $4000 and my aunt had recommended them and she had spent $10,000 on her doors, that they would come out and replace that latch for no charge since it was their faulty merchandise. The Customer Service is not there with Macklin doors. If I could do it all over again, I would have NEVER ordered from them! My aunt is appalled that I was treated in this way and we have both decided to never give a recommendation for this company and their doors again. Whomever is in charge of their customer service is doing a dismal job and they need to be let go. They were willing to lose us and others as customers over a cheap four dollar lock AFTER I had accepted the wrong door in order for them not to lose money!!! The glass will always warp and there's only a one year guarantee on that, the latches constantly break because they are using cheaper locks now to save themselves money. The chances of you getting the wrong door delivery is great. The Customer Service there is lacking in every aspect of what Customer Service should be!

Jason Maclins is a really good businessman and salesman. He will answer your text messages after…read morehours and off days. For that we were happy to do business with him at the beginning. We paid extra for laminated glass security door. Supposedly, it would be hard to break or crack a laminated glasses - that's what the salesman said. The door was installed Sept 2024. We saw a crack last week and immediately informed him. Thinking that it's the manufacturer flaw and maybe he could contact them for us. Unfortunately, that's not what we got. He claimed a rock must have hit it from mowing the grass. Giving him a benefit of doubt, I told my husband to remind him that it's LAMINATED glass, not the regular kind. Disappointed again, the salesman wants $800 for replacement. Didn't even want to stop by our house to take a look. We are 2 minutes drive from his office. For clarity, our front door is blocked with bricks on both sides. There is no grass in the front of the door for the rock to hit during mowing.