I had a terrible experience. I paid for a door in May 2025 costing $2850. The door was not…read morereceived until August 2025 and the company couldn't get the door installed until September 2025. I waited a lengthy time only for the door to have major imperfections. Scratches were on the door and the panel was scared up. It did not look like it was worth the cost. The door came with a battery powered keypad and a key turn lock that had only one key that did not work with the lock. I went back and forth trying to reach Don, which was a waste of time because he didn't answer my phone calls and office personnel didn't answer but when I inquired about getting the door, responses were super fast and everyone was very pleasant. Don only started responding to me when I spoke to Bruce about him avoiding my calls. Don responded with nothing but excuses. We went back and forth for weeks about getting touch up paint and keys to fit the door and I still didn't get a remedy. I had the worst experience ever. I would caution anyone using The Window Source. What you pay for might not be what you get and there are extensive wait times. Customer service is not great. I will say Bruce was nice and empathetic. The good thing that came out of this ordeal was I got my money back after requesting it. Nothing could be disputed and Don knew the door and my experience were a flop and bad business.

My installers were over the top. They were organized, hard working and VERY respectful…read more Very pleased with the outcome. The windows look great.

We bought a front door that was over $4000.00. When they brought it to our house, it was the wrong…read moredoor. It was full open glass, and the one I ordered only the top part was glass. I felt bad for them and let them go ahead and install it (didn't even offer a discount on their mistake by the way) Wow, I made a big mistake! Not only has the glass warped over the past year, but the door latch broke a few months after they installed the door. They replaced it. I called again because it had broken again and was rudely told that my warranty had been out for two weeks and they would charge me almost $200 to replace a five dollar latch. You would think after spending $4000 and my aunt had recommended them and she had spent $10,000 on her doors, that they would come out and replace that latch for no charge since it was their faulty merchandise. The Customer Service is not there with Macklin doors. If I could do it all over again, I would have NEVER ordered from them! My aunt is appalled that I was treated in this way and we have both decided to never give a recommendation for this company and their doors again. Whomever is in charge of their customer service is doing a dismal job and they need to be let go. They were willing to lose us and others as customers over a cheap four dollar lock AFTER I had accepted the wrong door in order for them not to lose money!!! The glass will always warp and there's only a one year guarantee on that, the latches constantly break because they are using cheaper locks now to save themselves money. The chances of you getting the wrong door delivery is great. The Customer Service there is lacking in every aspect of what Customer Service should be!

Jason Maclins is a really good businessman and salesman. He will answer your text messages after…read morehours and off days. For that we were happy to do business with him at the beginning. We paid extra for laminated glass security door. Supposedly, it would be hard to break or crack a laminated glasses - that's what the salesman said. The door was installed Sept 2024. We saw a crack last week and immediately informed him. Thinking that it's the manufacturer flaw and maybe he could contact them for us. Unfortunately, that's not what we got. He claimed a rock must have hit it from mowing the grass. Giving him a benefit of doubt, I told my husband to remind him that it's LAMINATED glass, not the regular kind. Disappointed again, the salesman wants $800 for replacement. Didn't even want to stop by our house to take a look. We are 2 minutes drive from his office. For clarity, our front door is blocked with bricks on both sides. There is no grass in the front of the door for the rock to hit during mowing.

After noticing a leak in the attic, we contacted Elite Roofing for an estimate. Jeremy contacted us…read moreand scheduled an appointment within one business day. He got to work immediately and explained, in detail, what we needed. He walked us through how to contact our insurance company and what to expect from them. He also worked with our adjuster and answered all of his questions, as well as ours, with complete accuracy and honesty. We chose our shingles and scheduled an appointment to get the roof replaced that day. The crew arrived at exactly the scheduled time and went straight to work. One thing I noticed after they were on the roof was just how quiet they were. I never heard yelling or loud music; just scraping and nail guns. Several of my neighbors have had roofs replaced in the past year and those crews were generally loud. These guys were fantastic. Jeremy was on site all day making sure everyone had what they needed and he was available to answer any questions we had. Jeremy even came back the next week to do a follow-up inspection. The roof looks great and we are extremely satisfied! I must say that without Jeremy's assistance, we would not have known what to do and what to expect from our insurance company. We had other roofing companies to come out and not one of them inspected the roof or took the time to work with us and walk us through the process. He made us feel like family. If you are looking for a local, hometown company that treats you with the utmost respect, you cannot beat Elite!

Quick response to inquiry. Great price and high quality craftsmanship. From the quote through the…read moreentire install, hood service and knowledgeable staff.

Excellent service from beginning to end. Jennifer will go to any length to help w questions about…read morepricing ( fairest price around), workmanship(which was excellent) and staying in contact. Always returned calls or text quickly. If there were any delays or questions she had the answer. Highly recommend!

The entire process has been great! They came out quickly to look at/measure our windows and we had…read morea very fair quote within a day. Installation went well and the crew was very respectful of our property. Jennifer was great to work with and Paul came out several times to follow up. We LOVE our new windows and definitely recommend Ultimate Windows & Doors!

After deciding to do new windows we ended up getting 9 quotes. That was far more quotes than I…read morewanted to get, but I was repeatedly unimpressed with the knowledge of the sales people and the products they were offering. That all ended when Bill from Memphis Weather Proof showed up. Bill knew his product well. His sales pitch was very low key. We checked several references he provided near by, and drove by the homes to see the work. Everyone raved about Bill and his installer Kevin. Bill also didn't want any money up front (this varies with the size and type of the job), which was a huge confidence booster. Windows came in on schedule and Kevin was able to get to our job a day or two later. Kevin does all the installation work himself which is both good and bad. It's good because he's a hard worker and does a very nice job. It's bad because it makes the whole job take a while since only one man is doing the work. Best of all, with the new windows the house already feels better and I can see a reduction in energy use on my home energy monitor. The windows have been a huge improvement.

I have used Memphis Weatherproof twice at my home, they did my storm windows when I first moved in…read more5 years ago and again, this past month, I had all new double-pane windows put in. Bill is very accommodating, in general, and very knowledgeable when it comes to his products. The windows are of the highest quality and they are a beautiful and energy efficient addition to my home. Kevin is the window installer and he has done an amazing job! I cant' believe he does all the work himself and he gets it done quickly. I had 11 windows to install and he got the majority of them done in one day. We had some inclement weather which delayed installation a bit but Kevin is most impressive when it comes to getting the old windows out and the new ones in. Overall, I couldn't be more complementary of Memphis Weatherproof and I would highly recommend them.

They took good care of me. The crew had it installed and all cleaned up in no time. In fact they…read morefinished so quick I got a discount. That's right they charged me under the quote because the install was easier than they estimate Very friendly and right in Bartlett

Took forever to get went back 4 times, they didn't seem to care , go to Glass Doctors they do great…read morework

We were supposed to get an estimate on replacing mirrors in our bathrooms. We set a date and time…read moreof three o'clock on a Thursday. On Wednesday we got a call asking if we would be home at the time scheduled, which we said yes. Thursday three o'clock the person wasn't there. About 10 after my wife called and they said they were running behind (could have given us a courtesy call to let us know) , technician call with an attitude saying he was three minutes out. When he got there my wife had some new shoe covers she asked him to put on, as we do with anyone who comes to our home for estimates or to do work and they do with no questions asked. Technician said he had his own which he did, but he had been using the same ones all day, so my wife again asked if he would use the new ones, he refused and asked if it was a safety issue, my wife said no, but if he was not comfortable with the request maybe he should leave, so he said he felt uncomfortable and left. My wife called the office to speak to a supervisor and he answered the phone. I asked to speak with him to ask him what was the issue of using our shoe covers, and he said that well maybe we thought his pants or shirt might not be clean so he felt it would be better that he leave. I explained that people come to our home to do work and while doing the work their pants or shirt may get sweaty or dirty and that was not an issue, its just that walking around on different surfaces with your shoes you don't know what you're picking up on your feet, but if that's how you feel well ok. Others may have had good experiences with them, but we could not even get an estimate, I would not recommend them to anyone.

UPDATE: it has been 8 days now and I have not heard from anyone at this company. He was able to…read moregive me a couple of prices during the visit but he said he had to get back to me on the total job. I could follow up but then will I have to continue to follow up throughout the project? Basically I feel my time was wasted. I found a brochure for The Glass Guru and gave them a call. When the rep got to my house he started talking about this huge fixed window (picture window) like he knew all about it, which confused me. He informed me he had come out before and treated the window we were talking about, which explains how I came across their brochure. The previous owners spent $370 to try a treatment that will unfog a window. (Little holes are drilled in the corners of the glass and solutions are sprayed in between the panes.) He said that treatment has a warranty and he could try the treatment again at no cost to me. That was a pleasant surprise! But on top of that, he said since the treatment didn't work (and he said it's possibly the fault of the technician vs the treatment itself) that I could get the cost of the treatment discounted off of replacing the window-whether it be just replacing the glass or the entire window. The treatment he was describing is unlike anything I've ever heard of and I bet a lot of people would try that before going full on into costly replacements. My rep was very professional on the phone and in person and called when he was on his way. I could tell he is passionate with his work. I'm really glad I called them because other companies just want to give you a quote for new replacement windows and that's it. He gave me detailed explanations of multiple options, broke down how things work into layman's terms and I'm waiting to hear back with a quote.

Jim (Swain) is honest and definitely more affordable than competitors. Does a great job. You will…read morebe pleased. Highly recommend.

Very friendly. Fast. Made the process of getting new windows easy. Super nice, professional…read morepeople. I would definitely recommend them to any and everyone who needs windows replaced. Their prices are outstanding. Great value. They are a local, who makes the whole process easy. Thanks to the Swain Family I have lovely windows again.