I needed a bad installation fixed from when my home was flipped. Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth. read more

They let me know that a job was taking longer than expected and we rescheduled for first thing next day. I was impressed with their politeness and courtesy. Good job! read more

I had Direct Services replace a bathroom sink faucet. The installation was done in a timely manner and the technician was extremely professional and showed great concern for my property (he even put on shoe covers whenever he walked across my carpet). I was very impressed. The price was reasonable and everything was explained up front. Even the diagnostic fee before the work was lower than anyone else I have ever hired. I cannot say enough positive things about the excellent service I received. I will definitely be calling them again in the future when I need a plumber! read more

Responded quickly. Took care of our issue thoroughly. Billing was a snap. Thank you read more

Very responsive and communicative. They were extremely knowledgeable and explained the issue and how to fix it in great detail concerning our gas leak. Price was great compared to other companies. Would highly recommend if anyone is experiencing a gas leak of any kind. read more

Timely and excellent service. Highly recommend them for any plumbing need. Replaced a pressure reducing valve for us that was a little complicated. read more

We called in the morning due to a drainage problem and had a service tech come out that very day. Seth was a very respectable and knowledgeable young man. He took care of the problem right away. Thank you Seth and Direct Services for prompt and attentive service read more

Very timely and extremely professional. Explained what was needed and why. We will definitely be contacting them in the future and refer everyone we know. Pricing was reasonable and comparable. read more

We had a roof leak causing damage to the ceiling and walls. The Ceiling Doctor beat the other estimates and repaired the damage quickly. They did an excellent job of repairing the damage. They were very personable and we couldn't be more pleased with their work. We recommend them and will use them again. Gerald Jones read more

I needed a plumber to visit my mother in law in the middle of nowhere Emanuel County, I live in Dallas, and Direct Services came to our rescue. Cathleen and Rick were a dream to work with! Thorough, communicative, helpful, and timely. Rick was knowledgeable and intelligent and communicated what he found and the needs beautifully. Sadly, Im not sure we will move forward with the project, but if we were going to fix all that was needed, Rick and Direct Services would be our vendor. Thank you all! read more

They are always friendly and helpful. I called them and they scheduled me in very quickly. From the person who answered the phone to the guy that showed up, professional and polite. Definitely calling them again if I ever have any issues. read more

Very nice to work with Cathleen and Rick. They are very professional and polite. Very quick response. Really fair price. They fixed my water heater on a Saturday. Really hard working and knowledgeable. I would highly recommend them. Thank you! read more

Very professional company. Excellent customer service and both technicians were very knowledgeable and happy to share exactly what they were doing and why. Price for install was also reasonable considering current economy. read more

I cannot say enough about these folks! I found a leak in my Water main in the front yard and was panicking because we are about the sell our house. I was blown off by 2 other plumbers and Direct Services came out within a day on a Friday evening and also started repairs. They found & finished repairing it the next morning. The total was $764. I was so worried it was going to cost in the thousands. They were wonderful! Awesome customer service & pleasant to deal with. read more

We lost our water heater Saturday evening and we were worried about how long it would take to replace. I called Direct Services at 9:00 am and was taking a hot shower by 3:00 pm! Fast and friendly service. The technician was knowledgeable and personable. The whole experience was a breath of fresh air these days. Highly recommended! read more

Was having issues with tankless water heater. Came two hours after called and did a thorough clean and got us back to normal. Very professional and thorough. Highly recommend. read more

Everything was great from start to finish. Cathleen was very friendly and helpful. She was able to get me scheduled rather quickly. She told me what to expect on the day of service, and followed through as promised. Ethan arrived, assessed, provided options, and explained everything to me before I authorized the work. He was very knowledgeable & efficient and cleaned up behind himself...like he was never there. He left a card for me to reach out if there were any additional needs or recurring problems. 80 day warranty. I definitely recommend them! read more

Ethan and Seth did a Awesome repairing my faucet, head shower,chalking my stool at the bottom . I told them the problem I was having in my home and they took care it and I Love them . They r very straight up with their work and straight up on pricing they was changing me. I called another Plumbling on yesterday and they want to jive on us with the problem we was having in our with some plumbing issue, But Thank God for Direct Plumbling was a lifesaver today for The Lee Family. They're going to be my Personal Plumbing . Use them and You will never regret it. They r Good and friendly company . The secretary Jaycee is a nice person and was very helpful. Keep up the Good Customer Service Jaycee! read more

Great service and response time. They got the job done.Excellent customer service. would high recommend them. in fact, I already have.

I can't say enough of ho pleased I am with the service I received today. after leaving requests for three quotes from 3 different plumbers on Sunday, I was called by Lena from Direct first thing this morning. She had Ethan out to me by 1pm to diagnose and repair a leak at the water main on my property. I was getting a small swamp around it. Figuring this would lead to a massive water bill I was so relieved when Ethan fixed it in about an hour at a very reasonable price. Ethan was very professional and communicated well the diagnosis and what steps to take to fix my problem. They took care of me in one day saving me mucho dollars overall. I will recommend them to anyone in need. Thanks guys! read more

Both of our toilets weren't flushing and our washer was backing up into the toilets. I messaged them on yelp, got a fast response back. Scheduled for them to come between 3-5pm. Arrived at 3:45, explained the issue and Rick immediately knew the problem. He was able to find the clean out underground and got to work clearing the line. Toilets flush great now and tub isn't backing up. Quick prompt service and friendly techs. We will always use them for our plumbing needs from now on. read more

Look in the dictionary for the words "professional", "friendly", and "prompt" and you will find a picture of these guys. I have called on them 6 times now, from replacing a toilet to completely replacing my water lines, and each time I have been more than pleased by their excellent work. They take the time to thoroughly examine your problem, explain it to you, give you an estimate of the cost, and repair it in a timely manner. They never talk down to me and answer all my (often stupid) questions fully and clearly. If I ask for options, they give them to me. Believe me--if you have any problem whatsoever with plumbing, give these guys a call. You will never regret it! read more

Very Difficult time of the year for anything and Plumbing Work to be included. I called late in the day on Monday and from the Secretary to the Guys doing the work the very next day, was a very cheerful pleasnant experience. I would recommend them far above anyone else !! read more

Well... let's be live 140 miles from them, so I got canceled. Don't know why I called them. But they were very understanding and nice. I wish I lived closer! read more

Great emergency plumbing service!! Fast and very friendly! True professionals with fair prices.

We were very pleased with Direct Services. Kathleen, in the office was super helpful and nice. They came out in a timely manner and were very professional. The best thing about them is their honesty. We didn't need a new disposal which they had on hand. We needed a much less expensive switch and installation. It's hard to find someone to trust these days, but we trust this company and we will only call them from now on. read more

Fittings under our kitchen sink were bad and they fixed the problem right away. They came out at 6 pm on a Wednesday evening when most other places are closed. Very professional and knowledgeable. Provided a free quote and fast service. Will definitely use in the future. read more

I had a problem today with water overflowing and backing up.I called Direct Services and spoke to a very friendly lady. She informed me that a plumber was close and could be there in around thirty minutes or so. Ethan showed up and dove right in to it. Very nice and respectful young man and a very diligent and fast worker. He fixed all my issues with no problem. If I ever need a plumber again, you can believe it will be Direct Services. Job well done. read more

Great service and great value. They were very quick to sort our issue with our toilet. We will use them again in the future.

Just fantastic, i wish all companies in georgia were like y'all. Contacted them and was treated by a great customer service rep, made an appointment quickly, they kept me updated on arrival time, showed up with everything needed to get the job done right. Reasonable pricing, the ppl who came were professional and polite. i would honestly not go anywhere else. Plan on using the company for other things we need done. read more

My toilet had been nonstop running for the past 2 weeks. So I set up an appointment through yelp, which was super easy to do. Then a couple days later, the plumber, Ethan, looked at my toilet and was able to fix it immediately after telling me what was wrong with it (the toilet's fill valve was broken and the flapper was old). He was very polite and fixed it very quickly. I also only paid $193 for him to fix everything. read more

Honestly, I don't know what normal plumbing cost are but if you want friendly and prompt service they were great.

Excellent and expedient service, I contacted this service for a leak under the sink and it was fixed within an hour of their arrival.

Recently had an emergency situation with a huge water leak under my mobile home. Kathleen was awesome, help arrived within the hour and took control of the situation. Technician was professional, courteous, and knowledgeable. This company provided me 5 star service. read more