I'd just like to thank Dr Sharma! Within 2 minutes of walking in the room she was able to diagnose my daughter of something she's been dealing with since February that 5 visits to SJ Health Center & 1 to the Allergist, and another to a separate Dermatologist couldn't figure out! Even I, a non doctor knew exactly what it was! However, everyone else kept giving me a different diagnosis and prescribing my daughter all types of different medications/creams she did not need because she didn't have any of those things! It's crazy I thought that healthcare was meant for preventative care! Instead for months they allowed my daughters situation to get worse with no real answers, so SHAME ON SJ HEALTH CLINICS & Allergy Clinic off of Pacific in Stockton! Thank you so much Dr Sharma. We appreciate you! She was prompt, detailed, offered me all the options for care with the risks. However I would say her front desk receptionist (2 young ladies) could have some better customer service attributes. No welcome in, no smile, no thank you. They just seemed like they hated their job. Maybe it was just an off day? Either way no biggie and it won't stop me from ever needing to come back to discuss any other issues that may arise for my daughter in the future. read more

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Terrible service. Can only use online platform and that is a horrible platform... I don't know how many times I had to reset my password because of the site being faulty. I finally had managed to get my initial online "visit" set up which took about 30 minutes and the doctor responded with "closing my claim"... waste of time and Very disappointing read more

I honestly don't understand the negative reviews for this clinic. The front office staff were friendly and professional during check-in, and Dr. Kim had excellent bedside manners. My appointment was at 10:15 AM -- I traveled from Modesto and was out by 10:39! The whole process was smooth and efficient. Don't hesitate to give them a try read more

DirectDerm is a great example of streamlining appointments with telehealth. Being able to do consults online saves time and gas. When it comes to in-person visits, Dr. Wong is patient and listens, and is very knowledgeable about skin conditions. I believe many of these bad reviews are old and geared towards the call center. The office staff is helpful and you can see them constantly moving about to help the doctors and patients. The Manteca office now has a laser for eczema, vitiligo, and psoriasis. It's worth inquiring about, especially since the office handles insurance authorization. read more

DirectDerm - Waiting area - Dermatologists Near Me - Manteca, California

Absolutely Fabulous Experience! Also a NOTE: This patient/consumer experience was had "remotely" using my PC from home during the pandemic of COVID-19 on August 5th, 2022. Maybe here: I genuinely do not know where to begin... Also, I apologize for the length of the review; Didn't want to miss anything. I even received a follow up telephone call from them making sure I was in good standing and seeing if there was anything I needed. I know right?! Awesome customer service. Maybe I'll begin here, ethically stating that since a change in health insurance in 2019 which took me away from Sutter Health Medical Group where I absolutely LOVED the network & my Dermatologist. Locating a quality, ethical, reliable, and well-organized Dermatology office that was accepting new patients for 3 continuous years was exhausting, deflating and left me seeing zero medical providers in this specialty because so many were not taking new patients and/or did not return the call. Here's the honest unbiased experience with DirectDerm: + Wait Time for Appointment: None, yes I did say, None + My visit was 100% remote via online interaction. Perfect for Me! + Time from completing online registration to my new prescriptions being transmitted to my mail-order pharmacy; IngenioRx (my request versus local pickup) : Less than 48 hours. Yes, that is accurate; I was very pleased. + Chart note/documentation records; right there in your online DirectDerm private portal so no need to request a records release. + Time from my Online Registration Completion to my "Case" being picked up by a Dermatologist: Less than 8 Hours. Yep; Just that swift. And I was experiencing difficulties sleeping so I created my account online @ around 01:00 PST & swiftly uploaded the needed documents. It was relaxing! + Refills?: The physician Dr. Eon Rios who worked on my medical case assigned refills for all 3 of my topical prescriptions & I obtained a new diagnosis I wasn't previously aware of. I cannot say how much I appreciate this as leaving the house and being around others especially since the pandemic really isn't all that great for my health. *** NOTE: I uploaded authentic medical documentation via the patient/client online portal for Dr. Rios which supplied him with helpful information and revealed that I had a history of at least 1 medication received as well as a diagnosis from a medical physician; a fellow Dermatologist. I don't know if this helps him in rendering refills but for me, it can understand that it would. + WebSite: SUPER EASY & in all my years as a patient, I've yet to feel no stress registering as a new patient, NOR returning to it to manage my derm needs. + LOVE the area in my unique patient portal that lists the " ACTIVITY & TO DO" areas on the SAME screen so I ALWAYS knew exactly where my case was & needs as well as areas that still needed my attention. The activity area reveals from top to bottom, what you've done in the portal as well as what the physician has. This is so awesome! Takes the wondering away. I could write & write about how awesome this experience was because I think my experience with DirectDerm was so pleasant and was covered completely by my insurance plus a copay of just $25 that I want others to know there is a legitimate and for me, customer service orientated Dermatology business available. I also know that others like me go through the same hellish exhaustive experience in the search from hell seeking a Dermatologist. How Did I Learn of this wonderfully satisfying for me, Dermatology offering? MY INSURANCE of all places. I fund my own healthcare through Covered California and use Anthem Blue Cross EPO. I stumbled upon DirectDerm's information totally by accident as it was listed not in the area of performing a "search" but at the bottom of search information; hard to explain. 3 years of searching for a Dermatology experience that didn't require several months or a year or more in waiting has been sated. Thanks! read more

DirectDerm - EXAMPLE: Of the types of photos you may be instructed to upload. Don't typically use photos of myself but think it's helpful for others. - Dermatologists Near Me - Manteca, California

The worst place ever really unprofessional needs improvement no wonder it's 1star Everything is squished in they need more staff and better medical assistants read more

Hello my nurse practitioner can't be here can we reschedule you for another time Me- yes Me- hey am arriving late wanted to let you guys know I hit some traffic I know it's 15min after set appointment but am 25 min late can I still be seen maybe y you can scoot the previous patient ahead of me am coming from 1 hour away and I have 15 min left of the drive Them - no Knock knock Who's there One star One star who One star for you read more

submitted my photos and was assuming I would at least get a phone call. I had a spot on my face that my doctor was very concerned about. The doctor with apparently looked at my photos and sent my doctor. A chart note saying it looked fine. Thankfully, I trusted my gut and went to a legitimate dermatologist that immediately ordered to biopsy.. the spot on my face had doubled in size and was raised. The doctors with direct Durm did not ask me one question, did not email me or do any follow up phone calls read more

Absolute worst. They don't tell you in advance to schedule labs for refills, submitted refill request never completed after they had lab work for two weeks and photographs. Worst website for communication. Stay away. read more

How do you give me a result through a photo , it would be much better if you get to know the patient in person and give a more accurate result , they only want money from your insurance exchange for some photos! read more

It'll take 2 days to get an incorrect diagnosis, then they'll tell you they sent a prescription even though they didn't. Avoid wasting your time with these people. read more

IT WAS TERRIBLE!!! DirectDerm is a scam from the first call. My husband and I were robbed! This clinic doesn't tell the truth about price in advance! I wanted to make an appointment, but their manager told that first I need to sign up on directderm.com and upload a photo of my skin to assess a case. Manager assured that this is a necessarily free of charge option. After that, I had to wait for a call from DirectDerm to make an appointment. The clinic did not call me, but after a month and a half they sent a bill for $60. But I DIDN'T HAVE ANY APPOINTMENT THERE! Direct Derm stole my money by deception! First, they require to sign up, and then confirm it as a consultation. My husband also signed up on their website directderm.com, and then he scheduled office visit. Now the CLINIC REQUIRES from my husband $120, because they also sure that signing up and uploading personal info- it's a visit! Any complaint will be made a fool of you. DON'T GO TO THIS CLINIC!!!! Choose another one! So sad that I only read the reviews about the clinic after I received the bill((((( read more

i been going since january first experience was okay, second time was very well , after going for four month straight i was giving a medication and REFERRED to a specialist . Dr Wong was wonderful, only one girl was very helpful out of the bunch that was there . Told me it was going to take a week i would get a called back . NOTHING i had to call after two weeks of waiting i gave it a week extra . Once i called they didn't even know what to do . All they say "okay well leave a note ". I called everyday they sounded annoyed with me but its my HEALTH . it took them more than two months to get me referred i was referred in april its almost end of june and I Barely got Referred. So I called to make an appointment; ends up the girl who is in charged of making the referrals and choosing the places didn't double check if they accepted my insurance. now im just stuck waiting again . read more

I have been trying to get in contact with them for over 3-4 weeks now to get my prescription approved and have not heard back from anyone! My diagnosis ended up getting infected! Had to go to ER! read more

My 1st visit was on the computer during covid then 2nd visit was in person very friendly and knowledgeable and 3 visit was great too always friendly and ready to help with any questions read more

My first appointment with this office. I entered the office, staff is not friendly office is not a friendly environmental. The front desk clerk ask for my information and quoted me a $15 co pay. They processed my payment with this raggedy looking iPad. I was called back about 5 minutes later by the same front desk clerk who had the same iPad. She guided me to room ask me some question and told me that I am not seeing a doctor today, she will be taking pictures of my area of concern and a doctor will be contacting me in 3 to 5 business day. By the way the pictures were taking by the same iPad that they used for my payment and questioned she asked me. I do not recommend this place to my worst enemy it's worst then a free clinic. read more

My first 2 visits with Dr. Wong were pleasant. Very nice and professional. My third visit he was over and hour late to the office and his patients were backing up. I know things happen so I was ok with waiting. Finally after he saw me, I made another appoint with him for a follow up. Upon arriving, there was another upset patient complaining about someone being late. I asked which Dr. they were talking about and they mentioned "Wong". I chimed in by saying "again?" I told the front desk that it is very unprofessional of the Dr to schedule an appointment with me and not be here on time. To top it off, I wasn't the ONLY patient he has apparently done this to. It seems to be an ongoing problem. So I suggest that if you need to see a dermatologist here, ask for Julie. She is sweet and her track record is more consistent with reliability than any other. read more

We went to one of the clinics in Sacramento. You are seen by a MA and a lot of trouble getting medicine and there portal set up. Insurance finally sent us to someone else. Not a good experience. read more

If I could give this place 0 stars I would. I had to have a mole on my bottom removed two years ago and my doctor referred me here. Long wait times to be seen once you step in the office and rude receptionists. After the procedure was done, the doctor "slapped" a bandaid on and gave me no instruction on how to take care of the area. I had to go to Urgent Care less than a week after said procedure because the area got infected. When I got a call about "how are you doing" after, it was a year after mind you, I let them have it. No sympathy what so ever. read more

After they took pictures of my baby's eczema, I was scheduled to see the doctor in 4 weeks. I was told the doctor wanted to see my baby in person. So in 4 weeks, we go in to our appointment only for a nurse to tell us that we weren't scheduled to see the doctor and just took more pictures. Unprofessional and frustrating people to deal with. Never coming back again. read more

I only go here because my insurance referred me. If I had a choice I would gladly go somewhere else. You never see a Dr. Pictures are taken and someone calls you later with the results... You get the results faster if you call them to ask, otherwise it will take a while... You would actually get even faster results if you saw a Dr in person. read more

If I can give them a 0 I would. They made a appointment for me for no reason. Wasting my time, my money, and made me miss work. And just blew me off. Not professional at all! read more

I have to agreed this is not a very good experience, I was the one making the effort to get my medication, and even then I never received a call asking if it works or not, if I needed any assistance or anything. Never actually met with a dermatologist, they just take your money and some pictures and you wait for a week to hear back.... read more