Was going to switch from DISH to Direct TV. After 3 days, 6 phone calls to Direct TV and endless conversations with 3 different people (all sounded like in another country...thick accents, difficult to converse with, I had 3 different messages from DTV giving me three installation dates. After thinking it thru I decided to cancel as their service department is seriously screwed up. It took 45 minutes, 2 phone calls - the first tech hung up on me after arguing 20 minutes...seriously! The second call was my demand for my order to be canceled and a threat if they charged my credit card. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Luke from Direct TV came to our home to install the equpment for the service. He is very knowledgable, patient/helpful and kind... a welcomed breath of fresh air! Thank you, Luke! read more

They withdrew over $300 from my account for services I never received and will not refund my money! I've spent hours on the phone and am constantly transferred to someone else who they say can help me. Been doing this now for six months trying to get my money back! They are a SCAM, LIARS and CHEATS! Anyone that has given them 5 stars is an employee or they're unlucky souls who are soon to find out how this company works. I wish I could've give them -5 stars! GO SOMEWHERE ELSE!! read more

I am a new customer of 6 weeks. Continued issues with them. I am also the VIP Costco Member which means... NOTHING! They scheduled a appointment this morning between 8-12pm and nothing..... no show and no call. I have had to contact them 3 times and all they want to do is get you off the phone. NOTHING!!!! I do not get the channels that I am paying for.......... They agree but NOTHING! It has been over 6hrs now and still nothing! DO NOT DO BUSINESS WITH DIRECTV and or the VIP COSTCO DIRECTV! read more

Watch out !! Directtv Now doesn't have a customer service phone number. I canceled service got their notification from them confirming my cancellation with lots of time to cancel my account, however, they still took $ from my debit account... had to notify my bank of their unauthorized withdraw to recover my money... tried their chat to no avail, couldn't find their chat button on my iPhone. Don't even subscribe if you can't cancel their service my advice.. read more

We have officially tried all types of cable and tv satellites. Directtv placed the dish and did an ok job, but we have had nothing but trouble with it. To name one thing, There is never anything to watch and when we try to block offensive titles or channels they still appear in the line up (not grayed out or anything). This is one of many problems with directtv. We called to cancel and had to pay extra to break our contract of course. After three phone calls and thirty days, to robot people reading scripts to acquire the return boxes to send back the receivers, they finally said I needed to bring the receivers to a ups store instead of waiting for the return boxes. When I did, ups took them and gave me a return receipt. The service address was not mine. I called directtv and they admitted that they had the previous customers (of the receivers) address on our account. (This is probably why we never received the return boxes). They assured me through script reading and patronizing that our address was fixed and we would be credited any fees associated with the delay. We will never use direct tv again. I expect I'll need to make at least a couple more phone calls before this matter is closed. read more

if i could choose no stars i would! this is the worst company i have ever done business with. they are liars, cheats, scammers, and not worth a single breath!!!! they will nickel and dime you with their hidden fees that they will not tell you about over the phone and will say that it was in an email that they fail to inform you will be sent! they rope you into staying with their company by saying they will credit your account, give you a special price for your services, and even not bill you for a month.....all sounds good and all till they renew a contract!!!! they renewed a contract without verbally informing me that this would occur if i moved!!!!!!!! you get penalised for moving!!!!!!!!!!!!!! you get a new contract for 2 years if you move!!!!!! they will suck you dry!!!!!! avoid at all cost!!!!!! service and channels provided are awful!!!! read more

If I could put no star, that is what I would do. The last 5 days have been a nightmare. The satellite dish quit receiving the signal Thursday morning early on. We tried to reconnect ourselves using the information given to us. No luck. Called tech support had to wait for over an hour before I gave up and hung up. Tried again three times that day, same wait period. Friday called again this time after an hour wait I did contact the tec support, was told we can fix the problem ourselves, I explained we have tried all day Thurs. Asked for tech to come out. Simple request. the telephone person did not speak clearly, couldn't understand what was being said. The operator finally contacted someone else. Oh, the tec will be out the next day between 9 & noon, at 4 pm I called again, after the wait time, the same operator answered, oh, well you had to be bumped because of the Virus, we are short staff, made another appointment for Sat. The same routine again, call, wait, bumped, really? Sunday, yep, again, call, wait 2 hours on hold, hung up, my Husband called, he gave up sooner, call no. 3, an operator did answer, wrote our problem down, the tec will be out Monday morning between 9 and noon. At 3 pm called again, oh you had to be bumped. Now, I called customer service and just canceled our service. She was very nice and said she was sorry for all our trouble, would you like me to order another appointment for you? I started to laugh, no, I am tired of all this runaround, just cancel our service. Talk about customer service? what service? I should bill them for all the wait time on the phone and aggravation. The tec is the one who is making the decision. Directv does not care about its customers, This has been the worse customer service I have ever received. Four days and still no help. Directv, you will be the last company I will ever deal with. Before I ever call you again I will get rid of the tv. PS, I live in Prineville Or, not in California wrong address. oh, and the last customer service read their notes out loud to me, one comment, was: the customer canceled the appointment, this was on Friday, REALLY? So, they lie about what really happens to just to save face. LIARS read more