Saturday, the 17th, I had an appointment at the "Verizon" (cellular sales) store on the north side of Redmond to get my new phone. I got there, and we got started. I had an iPhone 12 Pro Max and was upgrading to the 17 Pro max...huge improvement! Mind you, my 12 was paid off. (I would hope so by now with how old it was.) I decided not to trade it in because it still works; it's just slow, and if ever I needed it, I'd have it. It was never mentioned that I had to trade it in. So, as the sales rep is transferring things over, he starts telling me that I'll have to keep my old phone activated on the account for 36 months until my new phone is paid off. It didn't sound right, but maybe because I was keeping the old phone, it made things harder, idk. He puts my old phone on a new line and gives me a new number for that device and gets my new phone set up. I then ask him directly, "So, because I'm not trading this phone in, I have to have service to it until my new phone is paid off?" "Yes, that is correct." I'm in no position to argue with someone "doing their job." I finish up at the store and go on about my day. I realized later on that he had added Verizon's device protection to both phones and the Netflix/HBO max perk even though I specifically said I don't need that and I already had a Netflix subscription. So with everything minus the taxes, I was looking at $157 a month for a brand-new phone and a burner phone I'd keep in a drawer. I vented to a few people about my experience and finally decided to call Verizon's customer support and figure out what the reason is for making me keep my old, paid-off phone activated on top of the $1600 phone I just bought. The customer service rep verbatim asked me if I was joking and said, "I'm pissed." "That's bullshit," so he knew that I got one pulled over on me and that the sales rep in the store was doing what he could to make a bonus/commission. He immediately deactivated my old phone from the account and explained everything that should have happened and what to expect with my phone bill from here on out. Just be mindful when you do go into the stores and listen to your gut because sometimes they're just as bad as car salesmen. read more

We were very impressed with the professionalism and kindness shared by Lee. He made the stressful time of remembering passwords, transferring accounts from a dead phone that was useless as pleasant as possible. Lee was so helpful and got our new phone working. Thanks, Lee for your help. You did it all while training a new employee. He's learning from the best. Sincerely, Barb &Mike read more

Sierra was terrific! Great customer service and helped me out! I needed to activate my phone

Always helpful and did a great job setting up my new Apple Watch. I also bought multiple iPhone's from them. Will definitely buy again.

We stopped in to see if someone could help us straighten out our services and billing for two new iPhones and two new Apple Watches we obtained at another location. Hoping beyond hope that someone here could help us, we were so fortunate to land in the capable hands of Rayna Stallard. Pleasant, professional and proficient, Rayna fixed our billing (we were being charged for 4 Apple Watches), got my watch to stop announcing my Wife's phone calls, and countless other corrections. Want to switch carriers? Upgrade? Go see Rayna at the N Redmond Verizon location. read more

My IPhone 8S took a crash mode as every time I tried to hold a conversation on the phone, it disconnected the call. Decided that I was in for an upgrade. The technician Priscilla was well informed and swiftly transferred the phone's information. It took hardly any time to complete and I was out the door on my way!! Thank you!! read more

We went in to upgrade our phones and dealt with Carrie who was outstanding. She knew exactly what she was talking about and got us set up quickly. She is an absolute professional who listens to customers and helped us navigate the choices of paying up front, making monthly payments, etc. I would bring my business to her every single time. I can't speak to the other people working that day but they all seemed to be working hard with their customers too. The store was clean, easy to find and had all the accessories you could want. Thanks Carrie! read more

Carrie saved the day! I've had a the worst time with Verizon business. She was able to help me super fast. The problem was crippling my business. I'm from out of town and so grateful that I called, besought my phone in and I'm out the door in less than 30 minutes. read more

The sales team were kind, courteous and competent professionals with great communication and problem solving.

cellular sales is not a verizon corporate store and they will try and get as much money out of you and mess things up in the process. went here to upgrade a phone, and they messed up our family plan so bad that I my brother in law had to leave the plan to get his phone to work properly and to be able to upgrade. read more

Service people who just got there before people been waiting over A hour. Shit service

Stay as far away from the location as you can. Well worth the wait at an actual Verizon store. The customer service is horrible, they have very low inventory and all they want to do is upsell you. We purchased a phone last week and were told that if we were not happy with the phone, we could return it within 14 days "no problem". On day 7 we went in to exchange the phone and were treated horribly and charged a $50.00 restocking fee. No where do they have a sign posted saying this, nor did Brad the sales associate say anything about this when he told us it would not be a problem returning the phone. Their "no problem" return policy cost us $120.00. When we called to speak to a manager we were told no managers work on site and that all the sales associates work in a management capacity. When we asked them to pull up our account, Zack advised that they cannot access our account. After the transaction was complete we asked for documentation of the condition of the phone that was returned Brad not only refused he literally walked away from the phone during our conversation and while we were in the store mocked us. We have been a Verizon Customer for almost 20 years, have multiple phone lines including a business account and never have had this type of treatment from any Authorized Dealer or any regular Verizon Store. We phoned their Bend location and spoke to another Brad and luckily he was professional and knew what the term customer service meant. He was patient, kind and very helpful. read more

I was thrilled to find this store near my house. I didn't have to wait or make an appointment. The representative I worked with quickly helped me with my issue and then spent time helping me understand other features of my new phone. He was friendly the whole time and the office respected COVID health precautions. read more

Our experience was very good, though long. . . .But I do appreciate the time taken to make sure all of my information was transferred to my new phone correctly. Ashley, my representative, was very thorough and patient, answering all my questions and helping me with various things about the new phone. All the reps did have masks on which was great to see and all were very friendly. Ashley even texted me the following morning to make sure everything was on my new phone correctly before erasing my old phone I traded in. I appreciate good customer service and she was awesome. Thank you so much. read more

I visited the Verizon store to get a SIM card. The guy that helped me told me that it would be a $5.00 per month charge since it was for data only. I expressed my unhappiness about having to pay $5 more every month when my bill is already close to $200. His response was "I pay more than you do." That was obviously not the point of the conversation. I received my bill from Verizon today and I was charged a $35 activation fee (which was never discussed) along with a monthly charge of $20.00. When I called Verizon I was told there has never been a $5 fee and that all "Jetpaks" are $20 per month. I don't think the guy that helped me is a very good representative for Verizon and obviously was not knowledgeable of the product he was selling. read more

We've had such issues with T-Mobile once Sprint and T-Mobile combined that we were trying to find new service. Went into Verizon and was immediately impressed by the attentive and knowledgeable customer service that they had. So glad we made the switch! read more

Carrie was very friend and informative. I recommend her ,and will request her every time