John responded quickly, gave me options, and provided timely and friendly service. Good communication. Thank you!

John ticked off all that's necessary for a 5-star review: - Timeliness - Professionalism - Reasonable prices - Efficient (change of spring took very little time and he made a couple unrelated adjustments to my opener mechanism) Plus he's a very personable guy. Highly recommended. read more

We had a problem with a sensor on our door that wasn't allowing it to close. Jon swapped it for a new one which solved the issue. He then went through absolutely everything on the system, adjusting the spring tension and cable, lubricating everything and rearranging the track wheel brackets to make things line up better. It's never worked smoother and as quietly as it does now. Great job! On time & super nice guy. Highly recommend! read more

John came out to replace my garage door tension springs today. I found him to be very communicative and friendly. Getting a quote and scheduling the service couldn't have been easier. The price was fair and installation was quick. My garage door works better than ever. Highly recommended! read more

OUTSTANDING! BGDR came within a few hours of my calling (called 8am, was here at 11:20) and completed the work in about an hour. Superb customer service. He worked very quietly, was friendly, and explained what happened and what he needed to do. The quality of service cannot be understated. Not only is my garage door working again it sounds 10x quieter than it did before. He actually IMPROVED my garage door during the chain repair. I cannot be happier. read more

Fabulous. Great service, great price! John came out on a Saturday to fix our broken garage door. He fixed it so quickly and super reasonable pricing. We will only be using this company moving forward. Thanks John! read more

Called because my garage door decided to develop a mind of its own and would open by itself. John came out and took care the issue in a very timely manner. He also did a "tune up" to the system. It's real quiet now. I hadn't realized how loud it had been. Professional in all aspects and reasonable pricing. read more

The guy (John, I'm assuming from other reviews) picked up the phone immediately. I was calling to see if I could purchase a part. I assumed he didn't sell parts unless they were part if a repair or install request. He confirmed I was correct but had a great attitude about it and even suggested another business to try. He easily could have snubbed me and I appreciate that he didn't and was helpful. I wish more contractors had a similar attitude. read more

Needed my garage door spring replaced. John contacted me within 20 mins and came out and fixed it 2 days later (spring broke Sunday morning). Nice guy and great service. Would recommend to anyone. read more

This is the second time in 7 years we've used John from Bend Garage Door Rescue to replace broken springs on our heavy wooden double garage door and once again we couldn't be more pleased with the service! John is easy and a pleasure to work with, promptly returns calls, and just goes above and beyond to finish the job, including doing some preventative maintenance, giving advice on how we should be maintaining the door/springs for extend the life of the mechanism ( 5 -7 years for a spring seems to be the norm). Thank you, again, John, and we won't hesitate calling you again if we have any problems with our garage doors :)! Marita & Mike Sutherlin. read more

This guy is legitimately great. Immediate response. Fair price. Honest quote and the installation was smooth. Would recommend to anyone.

I highly recommend! John is super quick to respond, friendly and knowledgeable. His prices were lower than the others I reached out to. Nice guy! I wouldn't bother calling anyone else read more

My main torsion springs failed at 20 years old and figured the whole setup might need updated. Left a message and got a response promptly. Fortunately there was a gap in the schedule and he was on site within a couple of hours. After a quick visual inspection, I had all the information I needed and what I feel was a fair price for repair. He had all the parts needed on hand and fixed it immediately. My garage door was out of service for less than 24 hours. Very pleased! read more

On time for appointment. Got right to it. Completed repairs quickly (whole system needed to be re-synced) and charged a reasonable price. Would definitely use again. read more

John responded quickly to my request for an estimate. He arrived on time and was very professional. John completed the requested repair quickly and made additional adjustments and lubricated my door. His invoice was on the lower end of his estimate. Great value. Very knowledgeable. I would highly recommend. read more

Bend Garage Door Rescue - Broken garage door spring - Garage Door Services Near Me - Bend, Oregon

John did a fantastic job on our very old garage door! He didn't try up sell anything. I'm sure every door and every situation is unique. He determined that the torsion spring still had life to it based on what we use the garage for. It was determined that we just needed a tuneup, the best I can describe it in layman's terms. The door runs just as smooth as ever! Thank you for the awesome work! read more

John came today (a Saturday) and expertly replaced broken springs on one of our garage doors--also tuned up two additional doors at no additional charge. Price was as quoted over the phone. Highly recommend. read more

John was fantastic and so friendly- He responded immediately, came out quickly, and did great work. Highly recommend!

My garage door opener needed some TLC. John did just that. He made several repairs and got it working again in no time. He also charged a reasonable rate and came the next day. If you need garage door help - call this man! read more

Found broken spring 4:30 pm on a Friday. John had us fixed by noon Saturday. What more can I say. Great service. read more

Bend Garage Door Rescue - Broken spring - Garage Door Services Near Me - Bend, Oregon

I called to schedule an appointment due to an issue with my garage door open/close mechanism. John called back within 20 minutes. When I described the issues he suggested I check the alignment of the sensor light beam and call back if that didn't fix the problem. One sensor was blocked. Problem solved. John is the real deal! If I every have a real issue with my garage door opener, he's the one who will get my business. read more

John called me almost immediately after I left a service request online. He made an appointment for the following day as soon as he could get here. So courteous and knowledgeable. He will be my garage door guy now and forever. I hope he never leaves the area. He not only fixed my broken torsion spring...he found that the door was not even assembled and installed properly. Fixed it right away. All I can say is, "what a guy!" I'm grateful. read more

If I could give John a 10 star I would. As the name states Door rescue , he did. John was out the next day in the morning and fixed our large door with hinges ,rollers ,new flashing on bottom of door. Only the hardware that needed it mind you. Also, gave advise on normal door upkeep. I'm a DYI type person , HOWEVER , when it comes to garage doors NO, leave it to John , he knows what to do. Some 30 years experience folks.... Thank you once again John , your promptness and professionalism are a breath of fresh air in the business world we live in. read more

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Successful rescue operation! Great & friendly service. Good price, too, and came quickly.

Stop looking around and hire John immediately!!! He is friendly, responsive, and incredibly fair with his pricing. Not to mention, he'll tell you the honest truth about the best way to fix your garage door. Will hire again and recommend to anyone I know. Thanks, John!! read more

John is the definition of excellent customer service. Top notch responsiveness and quality workmanship. John went above and beyond to adjusting my garage door when it stopped working. He got to work quickly and methodically. I definitely know who I'm going to call in the future for all my garage door repair needs. read more

Super fast service. After having another, larger, garage door company "fix" the same problem 3 times, I thought it may be an issue with the"repair". After this fella came over, he was at my house about 10 minutes and had actually fixed the problem. Easy fix that apparently anyone who has more than a few days experience with garage door repair should know. His price was so low, I was shocked. This is the kind of service that you don't get often. read more

I was very impressed with Johns eagerness to come to the rescue of repairing my garage door. Both cars were stuck garage and I couldn't lift the garage to get them out. He said that he'd try his best to be here today but very slammed! I was quite elated that he was able to fit me in! Great job, awesome service, thank you for your empathy in helping me out of a bind! I strongly recommend him! read more

Just wanted to thank John for his quality work and a great price. He went above and beyond and charged us less than his quote of $100. We really appreciate it! Another garage company quoted us $500 minimum to repair our door. I'd recommend Garage Door Rescue to anyone in need. read more

I called John on a Friday and he was able to get out to fix our door the following Monday. He helped us understand what was wrong and what needed to be fixed and he even got our old garage door opener back up and running so we can return the new motor we thought we needed. Very pleased and will definitely call John again if we need help. Highly recommend! read more

If your garage door suddenly won't open, do yourself a favor and call John Stapleton. Not only does he respond immediately, he also schedules the repair quickly so you can move on with your busy life. Most importantly, John has 34 years of garage door experience and is exceptionally skillful. He even diagnosed the problem over the phone and replaced the springs in no time at all. Best of all, John is a great guy! What more can you ask for? Superior skill, honest, reasonable pricing, friendly and respectful! Highly recommend! read more

John the owner was prompt, efficient and reasonably priced. He will be the one I call if even need a garage door repair.

John was so awesome!! He was able to come out two days after I originally called him. He arrived on time and got the job done in under an hour. He was so cheery and seemed genuinely happy to be helping fix our door! Would highly recommend! read more

One of the springs broke, and of course it was Friday after 5pm. John returned my call within a few minutes, came out on Saturday, replaced the springs and lubricated all the moving parts. He didn't mind me looking over his shoulder and asking questions, and I ended up feeling like I had made a new friend. To top it off, his bill was much more reasonable than I had been quoted by his competitors. Highest recommendation! read more

Great Service and Fast! John was out the same day and resolved my issues quickly. He also went through everything to make sure he didn't miss anything. Rates were great and no hidden fees/gotchas. read more

John has got to be one of the nicest guys in Bend. His business is honest, reliable and is a tremendous value. Thank you John once again for your amazing service! read more

Without question John is the guy to fix your garage door Wooden two car garage door wouldn't open. I called based on the Yelp comments, and he answered his phone on the second ring and was at my house within an hour of the call. He fixed everything as promised and for a reasonable price which included not only the repair but he serviced the lifting unit and chain. Will use whenever I have a problem and will recommend to everyone. read more

Contacted BGDR yesterday morning and talked with the owner, John. Great customer service! John assured me he knew he could help with our garage door issue and made an appointment for later the same day. When John arrived he diagnosed the problem and made the needed repairs. He was quick, courteous, friendly, and professional. Excellent service and repair!! Very good price as well! I would highly recommend BGDR to anyone in need of garage door repair. read more

This is who you call when you need to get your garage door repaired! Quick to reply, set up an appointment right away, had the spare part that was needed (without even knowing anything was going to be needed), and had things fixed and done zippy split. Can't really say enough positive things about my experience with John. Thank you, thank you!! read more

John was super. My problem wasn't as serious as I thought so he spent extra time to lube all the springs and joints and program anything else I needed. Would recommend him to anyone. read more