There are a lot of drawbacks to this service. Technically it works well and we haven't had any significant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble. read more

I love Direct TV but just bought an LG G4 TV, and you know what? Direct TV doesn't support an app that will work with it... wtf? So looking like I am switching to the internet. Direct TV needs to fire the contractual trolls at DTV that disrupt service and don't support major TV manufacturers. read more

Signed up for a new streaming service. Never completed the install, with many channels on hold due to their contracts. This was never communicated. This is clearly a scam tactic. I am so disappointed that Dish Streaming & AT&T are invoked with this. Save your money and service. read more

I HATE companies that suck, and no one sucks as much as AT&T. Unfortunately, they bought Directv, and now they suck as well. I got railroaded into signing up for their service when CenturyLink ended Prism TV (which we liked a lot). We were told that it was a continuation of services, but then when we tried to cancel six months later because the technology was slow and we weren't happy, they slapped us with a $340 early termination fee. Congrats, I will never, ever use you jerks again. I will badmouth you whenever I can. You stink is the worst way. read more

Have had Direct TV for years and have always had the LA Lakers channel as part of my package. Now I no longer get it. A rep told me I would have to upgrade my package. I already pay $200 a month for Direct TV (no premium channels) as well as their extremely slow internet service and now I have to pay $30 a month more to add the Lakers channel. Time to shop for another cable tv and internet provider. read more

I've had DirecTV since July 2021. This is good service except the sometimes incredible delay between clicking to another channel or the PREV button. It can sometimes take a minute to respond. Regularly it takes half a minute. Sometimes it is immediate but not usually. Otherwise, this is good TV service read more

Zero stars. TLDR; Never ever use them!!!! They allow stolen socials to be used and ask for no id to set up accounts. And then they request more documents proving your social was stolen than they required the people using stolen socials to open the accounts in the first place. Let me start by saying we are in the middle of refinancing our house so our credit was spotless!! That was until direct Tv AT&T allowed two accounts in two different states, to be opened without verifying the identities. If they would have they would have found they were not the person they claimed to be and surprise surprise those accounts went delinquent. Damaging our credit. Which we now have to contest. My Husband's s social was one of the ones compromised in a big national data breach (something we just found out). A few days ago he got a call from a collections agency claiming he had a debt in collections from direct tv for an account in Louisiana. (We live in Colorado and do not have direct tv. We don't have any tv besides Netflix for that matter). When he called direct tv/AT&T to find out what was going on, they found A SECOND FRAUDULENT ACCOUNT IN A DIFFERENT STATE! So two accounts under my husbands social that are not his. They haven't cut off service to the second one and to prove that the accounts are not his HE HAS to send in numerous amounts of personal information to the same company that has TWICE mismanaged his social. He is the victim and they have put all the onus on him, rather then them doing a quick check or even better ask for an id in the first place! What makes it all so much worse is They are requiring more information to prove the account isn't his than they required the people using a stolen social needed to provide to open the actual account. And you have to mail things in rather than scan the documents. So it takes even longer to contest the collections charge. Meaning our refinance is on hold even longer. Apparently this happens so often with Direct Tv and AT&T that they have an entire page of their website devoted to FAQ regarding when AT&T allows someone to use a stolen social to open an account. They are an irresponsible company, they are unhelpful and require zero proof of who you are to open an account and will mismanage your personal information only to ask you to provide bank statements, insurance policies, mortgage documents and IDs even tho they are the ones who failed to ask for ID in the first place. They place the onus on the victim rather than ensuring a social is not stolen. We have also contacted the better business bureau. I strongly advise anyone against using such an irresponsible company. read more

No stars but had to put one to send a review they are the worst . There customer service is AWFUL.. I have been a customer for many years and asked for a fee to be waved and they were nasty about it and flat out said No. a rep named GEORGE couldn't speak a word of English and had the nerve to argue with me about a bill I previously paid. So good riddance Direct tv. If anyone is reading this go to Comcast they are very Helpful and nice never got a bad representative... i will always differ people from going to direct tv. and if they have it I will convince them to switch.. later you rude A** people... tcarrasco read more

Worst call center customer service! My husband wanted to order a additional receiver and was passed along to four different people. Was going to get passed to a fifth person and was cut off. He was on hold for over half an hour. Is getting another receiver rocket science. We pay a lot of money to Direct TV. Thinking of canceling the whole subscription. I blame management for not training their people properly. There is no accountability when a company gets this large. Get your act together Direct TV. People are heading to the less expensive, less hassle streaming services. read more

Well I sent all the consoles and products back to direct after my contract was over . A year later they told me that they never received their equipment. I had a receipt showing that I turned in their equipment and they confirmed that they got it. But they told me that doesn't matter , I had to pay them. Now they have taken me to a collection agency for the equipment I returned to them. Direct tv company are a bunch of crooks . They will do what ever they can to screw the consumer. Do not sign up for Direct tv you will regret it . This company is a bunch of thieves. read more

if i could give no stars i absolutely would leave no stars. directv streaming service is an absolute scam!! i just looked at my banking and saw the auto charge for my bill and not good. they totally forget to mention that your bill for monthly charges do not include taxes. so if your bill is example $100.98 well guess what thats not your total bill, taxes are added at the time of its taken from your bank. not anywhere shown on your bill a total monthly charge with taxes included is shown at all. so your guessing of what your bill will be for the next month. absolutely no disclosure of a 14 day trial if you want to cancel. then they expect you to remember each and every name of each customer service representatives so they can escalate the problem to their lead team representative. like that ever happens. and the apologies are so redundant. gives me a headache just to hear them say " sorry for the inconvenience caused to you". that right there is a line of bullshit to me now. so please please run and run fast as you can from these services. such a very horrifying experience. trying to get a second device sent was a nightmare in itself. the reality of how many representatives i have talked to in one night about that second device was 10 representatives i was connected to try and get that problem resolved. so hows that for frustrations!!! i am so disgusted, disappointed by this service. not at all satisfied!!!!!!! also i have reported these services to better business bureau for fraud!!!!!! read more

If it was possible I could give less than one star I would! And a customer for over 15 years and was not informed that my account had not been paid and it was put into suspension . DirecTV charges for services not yet received as their service is a pre-charge each month if you notice . Looking forward to trying out YouTube TV and getting rid of this old DIRECTV crap under no circumstances get talked into using DirecTV especially since they long longer have the Sunday Ticket and it has been switched over to YouTube TV if it was free I wouldn't use DirecTV again !! read more

Be AWARE of signing up for this service. I was charged $525 for "early cancellation." I had the service less than one day when I realized it wasn't for me. The company refuses to return the money. THINK TWICE!!! Customer service is ridiculous; I've spoken to 21 people and 4 managers. WASTE OF TIME! read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Stop callin', stop callin'; I don't wanna think anymore!; I left my head and my heart on the dance-floor Stop callin'', stop callin; I don't wanna talk anymore!; I left my head and my heart on the dance-floor........ Eh, eh, eh, eh, eh, eh, eh, eh, eh Stop telephonin' me! Eh, eh, eh, eh, eh, eh, eh, eh, eh I'm busy! Eh, eh, eh, eh, eh, eh, eh, eh, eh Stop telephonin' me! Eh, eh, eh, eh, eh, eh, eh, eh, eh http://www.youtube.com/watch?v=4t-H43PcgFs read more

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Please be aware of their rewards offer of 300.00 for returning customers. They will tell you that it comes in 2 cards of 100.00 and another for 200.00. Got my 100.00. Called about the other card and was told I wasn't eligible. THIS IS THE ONLY REASON I DECIDED TO COME BACK. The 300.00 would offset the year 2 increase. Am sick and tired of dishonest companies on every level. read more

Look for Kara or her partner, Shan Shan, describing the advantages of Direct TV around Denver. I met them at their table in Sam's Club on Broadway. Both ladies - super-friendly! Don't be surprised if they can save you $20/month or more over your present cable plan read more

DIRECTV - Kara will tell you how much she can save you - Television Service Providers Near Me

ATT IS THE WORST, GREEDIEST, MOST TONE-DEAF COMPANY IN AMERICA. I bought an investment property in March. In June, I got wifi for my contractors. Two weeks later, I called the phone company for a bill - it was OVER $600. ATT/DirecTV had loaded a giant bill for: 1. Services I NEVER REQUESTED; 2. Services THEY NEVER PROVIDED in the past; 3. Services THEY ARE NOT PROVIDING NOW. According to ATT, they are sending a Choice pack, EPIX(?), HBO Max, Starz, Showtime, Cinemax, a Protection Plan - doesn't protect me from them - and FOOTBALL! LOTS OF FOOTBALL. All without a television. No one lives there - because there are no floors or windows at the cabin. There isn't even a chair or bathroom. Perhaps, MOST MYSTIFYING OF ALL is that ATT is sending all this marvelous programming through THIN AIR. There is no record of delivering either a receiver OR SATELLITE DISH. Pretty amazing, they have records of everything, but not of a visit to my property. Why? Because no one from ATT has ever been to the property, much less to deliver equipment. So what, they send their programming by MAGIC? And they are INFLEXIBLE. They KNOW there was no phone\internet until June, but their bill and all their wonderful programs were mysteriously sent for THREE MONTHS without benefit of such service. Not even a satellite dish. Wow. I have spent HOURS being transferred between departments (Customer Service, Customer Satisfaction, New Accounts Commercial, New Accounts Residential, Retention, Tech Support, Billing, Continuity, Loyalty - ha! ha! - Best of Identity, Fraud, to name a few.) ATT does not have my mailing address BECAUSE I NEVER OPENED THE ACCOUNT. Nor do they have a social security number or my mailing address BECAUSE I NEVER OPENED THE ACCOUNT. I have been calling since June - being transferred between departments for UP TO SIX HOURS only to be DISCONNECTED. Many, many, many times. When I called back, a robot answered to tell me that the Fraud department I was calling was CLOSED! (I finally learned to get the direct number whenever I was being transferred because I was disconnected SO MANY TIMES! ) The robot then told me how important I am and how very important my call is. It told me to call back Monday during office hours. I have asked them to send someone out so they can see for themselves, there is no ATT hook-up, but that was a ridiculous suggestion - they "can't just send random people without a reason". HELP!! IS ATT REALLY THIS INCOMPETENT? OR JUST GREEDY? WHAT A TERRIBLE COMPANY. AND I HAVE NO REMEDY read more

This company is a hoax. They will give you a lower fee and then raise your rates a month later. We have gone back to their evil competition because they are more evil than the enemy company we have ever worked with in all of our lives. They are the worst of all options. read more

Change pricing without customer knowledge. Decreasing good channels with a bismal one. BEST decision we made was canceling direct and signing up for YOUTUBE. MORE CHANNELS, DVR AND HALF THE COST. read more

This review is for AT&T TV however I could not find them on here and they are associated with Direct TV now. Their service is terrible, There customer service is even worse. In the stores their staff are not trained to give the customer the correct information. First thing we opened the box and had a remote that doesn't work, took it back to the store, they don't replace remotes in the store, I called and cannot get one sent to me for 4-6 business days!! This is just one of the issues, besides being lied to about the price, the terms of the agreement and the billing. Please save yourself the heartache and the hours on the phone and do NOT get cable service from AT&T TV On the phone I have talked to supervisors and they did not even know how to resolve the issues I was having or how to deal with me being upset. On my bill that I was upset with the most the supervisor was willing to give me was $10 credit. I cannot even eat out for $10!! Truly the only reason we changed service was for the Altitude channel as we are diehard Colorado Avalanche fans. GO AVS!!! Kim read more

AT&T sucks, period. We had to get a new receiver box for our Directv satellite hookup (now owned by AT&T). What a gigantic hassle just to get the damn thing activated!! After 3 hours and getting transferred to several different people, it still doesn't work quite right. Their so-called tech people are all somewhere offshore, barely speak English, are poorly trained, and probably don't get paid enough to give a flying @&#$. The whole process was reminiscent of Abbott and Costello's comedy routine, "Who's on first?" Actually, it would have been hilarious if it hadn't been so frustrating and such a waste of my time. Unfortunately, their only real competition is Comcast, which is just as bad. I guess that's how they get away with being completely incompetent when it comes to anything resembling customer service. read more

Idiots!!!! I am moving out of state and do not want to use DirecTV but when I called to disconnect the rep WOULD NOT LET ME CANCEL. I told them 7-8 times I do not want to discuss my favorite channels nor do I want to move my service and they just kept insisting. When I finally hung up on them they started calling me over and over even when I answered the phone and told them not to call me again. I am livid. read more

I know this is partly my fault, but I had a great deal with directv (which I didn't have to pay anything),but I moved and didn't need it anymore. I called once a day for about a week but was never able to get to the people that would stop my service. It would just disconnect. I kept trying, but then gave up. I wasn't using the service, but was of course still charged(once they changed my bill). I am working on the pay back now, but wondering if this is a way for them to make more money. I couldn't disconnect the service and now I get to pay over 400 dollars for absolutely nothing. I am hoping no one else has to go through this and that they got the problem fix. read more

I have been with Directv for many years. I recently moved and moved my service in august. They emailed me with an over due notice with out sending me a bill. I called their 800 number on Oct 6th and gave their representative my credit card number to pay for the bill. Today I received another over due payment notice and when I called the 800 number they claimed they had no record of my previous call and payment and I now owe an overdue charge.. This concerns me, I checked my phone and definitely called the right number the first time, did their representative just take my number to use elsewhere? My advise: DON'T MAKE PAYMENTS OVER THE PHONE!!!! Once my contract is up I will go elsewhere! Ron read more

IF I COULD GIVE IT NO STARS I WOULD. I've just canceled my DirecTV service for the last time. It's an absolute nightmare to deal with them. Watch out for the 2 year contracts because they "new deals that come out all the time" won't come out right when you need it. They want you to start down the road with your second year and maybe "watch for deals", then when you find one they promise a credit, but say it may take up to 2 billing cycles to apply. And then you may or may not get it. You'll spend hours on hold, be transferred to the Loyalty Dept then maybe the VIP dept then maybe back to Customer Service only to be told "sorry, it's the jacked rate". Look at the ratings folks before you let them suck you in. If you have tons of money and can just roll with their ridiculous rates, more power to you. I've left cable/satellite and got Amazon Fire TV. Check it out! read more

THESE PEOPLE ARE TOTALLY IRRESPONSIBLE AND COMPLETELY UNPROFESSIONAL. We called several days ago to have an upgrade to our entire house. The appointment was set for Saturday the 22 of August between 12 and 4. No phone call. no up date, we had to call them. We got a hold of an ignorant person named Cody who was oblivious of anything and he just said "well maybe reschedule for Monday and yes between 12 and 4. What do you bet they don't show or maybe they are afraid of the mountains. This is not our first rodeo with these jerks and am now planning on removing them completely after 9 yrs. Don't waste your time these people are worthless....i can't rate incompetency which is what you are......oh by the way we live in pine so maybe your idiots can figure out where to pick up your crap read more

Yesterday they were supposed to show up and switch my service from old house to new house on same property the guy shows up 4:50 saying work order was wrong and leaves so I call they make a complaint and reschedule us for today it's now 4:52 and no one has showed up but they made sure to charge me almost $200 this is not except able at all. Now I'm calling to ask what's up they say call back later systems are down.. this is bs read more

If there are people out there who are thinking about switching from Infinity to DirecTV don't do it!! DirecTV is the worst cable network ever, plus they are dropping channels and still trying to charge people the same prices, plus they have the nerves to charge you when they aren't holding up with there deal of the channels people pay for when you want to get out of your contract. Run Fast From DirecTV!! read more

I have been on the phone with customer service for over 2 hours each of the last 3 weekends. I an a 17 year customer with Direct TV. The have been charging me for 5 TV's for many years (I only have 3) and when I ask about it they keep transferring from one person to the next. I have made no progress and they clearly are lying to me when they say they want to get it resolved. I am being forced to drop their service as much as I don't want to because I can't allow businesses to treat me that way. read more

THE FUCKING WORST. None of them write notes in your account when promised. Transferred a million times wasted an hour of my life on the phone with them. None of their representatives know what the fuck they are talking about. The last person I talked to to cancel my account literally said ummm uhhh let me check over 50 times. Are they even trained there ?!?? DO NOT USE THIS SERVICE UNLESS YOU LIKE DEALING WITH UNTRAINED, UNPROFESSIONAL, PAINFUL EMPLOYEES. I was promised a handful of deals and I have been a loyal customer for years. All of the deals that were "written on my account" vanished and loyalty had no idea I was transferred to moving who also were inadequate at their job. read more

Horrible horrible horrible customer service. Incompetent and inept in every capacity. I just wasted 30 minutes of my time on the phone trying to figure out where these people sent my return box- shocker they sent it to the wrong address even though I updated this 3 times with them. I'd rather get teeth pulled then have to deal with these people. Never again hope Amazon puts them out of business. read more

What a joke. I can't even reach them to turn off my service. I will give up cable completely. This is the worst service ever. I had better service as a kid with an antenna and tin foil. WHAT A REP-OFF. Monday we are done read more

Silly me! I signed up for Direct TV Stream thru a promotional offer with Quantum Fiber. I was more interested in switching to fiber internet to get away from Xfinity than I was in Direct TV, but both companies were offering $200 rebates so I bit. Quantum's rebate card came thru no problem. Direct TV's of course has been a nightmare. The email inviting me to sign up for the rebate never arrived; then a family member passed away and I was distracted from Direct TV and the missing rebate for a while. When I finally followed up with DTV--well, you know how it goes: find a customer service phone number to speak to a live person; explain the circumstances; get transferred to the Rewards Dept; explain again; get told "sorry, I'm not authorized to help you"; get transferred to a supervisor; explain again; get told "we don't deal with DTV Stream rebates here; get transferred to DTV Stream customer service; explain again; DTV Stream offers to transfer me to Rewards Dept!!!!! Wait, do you have more than one Rewards Dept? Uh, no. Give up! Hang up! Wasted an hour of my life. Why can't we give 0 stars? read more

I called Direct TV/AT&T this evening to discuss the fact that they no longer offer CBS, still in negotiations. I was on the phone for 1.75 hours with four representatives. One offered me free Showtime for three months. They transferred me to their Supervisor and they said they would overnight an antenna that would make it possible for us to watch this local channel. But my genie needed to be upgraded so the Supervisor transferred me to someone that knew nothing and could not help me. That rep transferred me to someone that was able to set up a tech call for me tomorrow to have my genie upgraded. But the tech cannot bring the antenna with them and install it. What a waste of almost two hours. I am going to end my service with this company. read more

Worst customer service and I was not actual customer. Just to cancel a free service spent over an hr getting tranferred multiple times and receiving no callbacks. How do they stay in business? Horrible redundant sytem or process to provide customer service. read more

DIRECTV - Screen shot at end of calls - Television Service Providers Near Me

Not even a star. In modern times you still cut off a rewind for no reason. The service literally cut out at the end of Apollo 13 before the module hit the water! We're stuck with this crap now because we live rural but this house is for sale and direct TV can pound sand! read more

My mom has had nothing but trouble s Since she's had directv. Her bill just went up again, she had call them about 3vor 4 months ago because she was getting charged for HBO after the company no longer had it. They reduced her bill a lot. Now instead letting her know HBO was back and see if she wanted it. They added it back on and raised the bill. My mom has been trying to find out why and pay the bill for the last 2 hours. My mom is on a fixed income and can't afford the raise in price however she is stuck in the contract so if you are thinking about getting it I would not Recommend it. read more

Post-post disconnect followup. So now after a year, DTV has decided to send my account to collections for the improper charges to my account that were suppossedly extinguished a year ago. I hate to admit just how many years I was with DirecTV, but all those years apparently dont equate to good customer goodwill, instead it translates to harrassment. PLEASE do youself a favor and dont get involved with this company...ypu WILL regret it! read more

Wow, what a horrible company, in was with them for 5 years, decided to cancel my services, charges 175 for 7 days of service, when canceled they stop my services in the middle of a billing cycle, yet I'm expected to pay for the complete month. Per their policy they are not supposed to stop services in the middle of month, yet they did it anyways, so be careful...are spending 2 hours on phone discovered all they want is your money. read more