Cable in one room went out. Called 3 days in a row trying to get it fixed. Finally just decided to…read moretake the box in since it had to be that box because the box in the other room was fine. I go in and get signed in, helped withing a few minutes. Was told my box was outdated and they didn't use them anymore and gave me a new box. Took it home and hooked it up. Cable was back on. Why wasn't I told that initially when I called. And the fact that I was talking to people in the Philippines really didn't help.

The front desk people here are always nice and willing to help any way they can. If they don't know…read morean answer, they will find it. In 8 years I only had a problem with one person. The best employee they had no longer works there, but the workers they have still are just fine.

Lots of choices out there if you are cutting the cable and wish to install over-the-air antenna…read more These guys were the only ones that answered my inquiry but were exceptionally detailed when they did. They work in mid Michigan and were easy to schedule and showed up early. Family owned, honest and competent. Installer really studied the situation before installing to insure best route and had the antenna and wiring up in short order.

Wow! The Antenna Men installed our Starlink satellite. They provided excellent customer service,…read moregreat communication, and were friendly and professional. We had a small issue after the initial installation, and they were able to resolve it quickly. We highly recommend The Antenna Men!

Great customer service; very nice and professional. They took down my old antenna before the…read morepainters get here and were very efficient. Highly recommend!

I'll place an order to do self-install knowing I needed WiFi for online classes. Given that it's my…read morefirst time all own I wasn't familiar with what I needed and only got a modem resulting in no internet. Called customer service and they explained it to me so I went back and got a router. Then I couldn't activate it myself and have a job so I had to wait a couple days to have a technician come out. All that said, I've dealt with other WiFi etc. carriers both with my family and on my own and can say the customer service at spectrum in Big Rapids is pretty good and as of now the WiFi is sufficient and working well. Activation may require a tech person to come out but going into this that's what I thought had to happen anyway so I was not flustered when the activation employee explained that to me (she was also very nice which helped). For new independent persons, don't forget to add a router to your order but other than that I'd say given their promotion prices and customer service, spectrum is a good way to go.

I was with the 7 years. Canceled service after 4 phone calls of them not dropping my bill. Once…read morecanceled they charged me $75.00. multiple text and AI bot responses they took my time and money. Do not use them. Not a great company any longer and will not budge or work with you.

" Spectrum," I call them speculum, sucks in my area. The service constantly pixelates, goes black,…read moreor loses service altogether. I HATE this outfit and do NOT understand how this slip-shod organization is able to hold a monopoly in Portage, Michigan.

Let me join the chorus! Charter Spectrum service sucks big time…read more Long suffering customer here. To other sufferers I offer this advice: BREAK UP WITH CS NOW! You are locked in an abusive relationship. They don't really love or respect you. The hours you spend on the phone with them will never be recovered. You have invested much time in trying to avoid a breakup but the abuse never stopped. There is a new fiberoptic cable company called Metronet doing new installs in Portage. Our new service began yesterday and we wished we had been able to breakup with CS years ago. Do not believe them when they say they will die without you. YOU are more likely die while caught up in their bad service calls. All our entertainment is streaming now and we are happy again.

All of a sudden we couldn't get our familiar channels anymore. We had Scott install an antenna…read moreover 3 years ago and everything has worked perfectly so we couldn't understand what went wrong. My husband phoned him to explain the problem. He had to leave a voicemail. We were both surprised for him to return our call within minutes! After explaining everything to him, he walked us through so many things and got us back on track. We are a couple of old timers that don't understand all this modern technology and he was so patient in helping us. His service was fantastic and such a pleasant man to work with. Thank you Scott from the bottom of our hearts.

Love my antenna, has saved me alot on a cable bill. The quality of work was fantastic and…read moreprofessional, highly recommend antennas plus!