Honestly I've had all the major carriers and I always go back to T-Mobile cause of the customer…read moreservice. Everyone's always nice and even though sometimes it can take a bit to answer a question.

Great customer service! They know their products and services well so they can best match you with…read morewhat you need/want. Extremely knowledgable and honest. They will go above and beyond to help you out.

Went into the store because of the constant changes to my account. Was told the manager was on…read morevacation. So I came back a week later. They then informed me that they couldn't help me and everything looked fine and to call customer service. Typical Att support. Ignore the issue and continue to charge. No ownership of the problem. No change. They didn't even take the time to remove the broken device from my account so I wouldn't be charged.

We went into the store because we had questions about our AT&T plan. Marvin helped us he is…read moremarvelous. He helped us get updated on our Internet and then the second time we went back he helped with our plan which saved us money. How could you not be happier! We love Marvin's help, he helped us so much. We haven't had Help like that from any customer service over the top fantastic once again thanks Marvin your number one in our book. Also = tons and tons of fun. Be well Marvin, your number one in our book once again.

I'm absolutely disgusted by the lack of signal and service I have on my iPhone. I don't pay $100s…read moreof dollars a month for mediocre service. Verizon you're number 1 on my shit list right now as my stress grows and grows as the night goes on and I am without cell service. Especially due to the fact my finals week is approaching and I can not complete any work thanks to this stupid companies cheap towers and pathetic tech. You guys should be removed completely as a service provider. it's embarrassing saying I'm apart of your services because there is such a lacking of them.

Great customer service by Michael Richard's. He helped me with a trade in of a phone and then…read moreassisted me in pairing my phone with my car. He did all this with a calm courteous attitude and a smile on his face. Thank you Michael. When I got my request for a review of my visit. It said my techs name was Christian. So regardless if your name was michael or Christian. You gave great customer service and I thank you

You know it's bad when you frequent this site. Then you get to the site and there's no way to sign…read moreup for alerts to know when the estimated restoration time is or when it has been restored. Ancient.

I had a cut off notice for Tuesday and that was the day I got paid. I asked on Friday please don't…read morecancel service as I would pay that day but rep said had to cancel. So, I selected service with AT&T which is amazing. Better picture quality and super service. Now, Spectrum keeps calling and texting me to stay with them. NOT!!! All they had to do was give me one lousy day to pay but they obviously didn't want my business. Stay away from Spectrum if you have issues paying bill as they do not care and will not accommodate any payment plans.

I received the worst customer service today and the store manager didn't take it seriously. He said…read morehe did appreciate the call but apologize or seemed concerned exactly which salesman it was.

After leaving the ATT store in Kalamazoo with no help from the workers there, I came to this…read morelocation. The manager Phil was so knowledgeable and helpful! he got me in and out and fixed my problem with my phone turn in within 3 minutes, the other store told me they couldn't do it at all. Michael was very helpful too. I appreciate their help, they're awesome!

Buyer Beware‼ I would give them a zero if I could! They lied! On November 11, 2025, I called to…read moreinquire about adding cable to our already existing phone and internet plan. They quoted me for $215.86 to include the "tv select" plan, internet, and a 2 mobile phone service with taxes included. I confirmed the quote twice!!! When we received our first month bill... we got a bill for $215.86 AND a separate large bill for our phones! That is definitely NOT what I was quoted ‼. I called today, and they refused to honor the quoted amount and now I am stuck with a much higher bill. Do not let them do this to you too!

We switched our entire family to Spectrum Mobile, 7 lines. The rep told us that everything…read moreincluding our cloud storage would move over when we prted over our numbers. Then my wife and I were going to upgrade our phones and we purchased 2 iphones for 2 of our grandsons. After the service was switched from Verizon we noticed that the cloud phots did not move over. After dealing with the store manager, he told us the rep we had dealt with gave us bad info and the only way to get our photos back would be to return the upgraded phone to Spectrum, reactivate the old phone with Verizon, download all of the photos from the cloud back into the old phone and then once all photos were in in the phone, bring the old phone back to Spectrum and report the number back to Spectrum then upgrade the phone. Well after 3 grueling weeks of trying to get all of that to happen, we went back to Spectrum for the final steps of moving the service on that old pnone back to Spectrum and upgrading the phone like we were originally trying to do. Tonight we were told that the promotion that was going to allow us to upgrade the phone for zero cost had now expired and it was going to now cost us $550. We received no help in resolving this in the local office and were instructed to call the customer service number. We received no help from them either. We have bee a customer of Spectrum (previously Charter Communications) for our TV. phone and internet service since 1987. We chose to give them our mobile business because of that long standing relationship. Sorry to say we only turned out to be a "nobody" to Spectrum. With all of the loyal business we have given them over the years and all of the new busuness we were in the process of giving them, they were unwilling to make things right with us. IF I were you, I would seriously consider looking elsewhere for TV, internet and mobile services especially if you want to be treated like a good customer instead of just a number. This review is courtesy of a long time (over 35+ years) customer Todd Totzke