Take my pets there all the time very nice calm place. Staff are sweet and caring for the pets…read more Clean place. Will stay with them for as long as they stay open.

THE WORST CUSTOMER SERVICE EVER. NIKKI the front desk office manager is beyond rude, raises her…read morevoice at customers, makes you feel stupid when asking or stating anything and snaps at you if she doesn't understand. THE OFFICE SHOULD FIRE HER, instead I got a letter stating I would no longer receive service for sticking up for myself because of the way she was talking and degrading me. Ive worked in customer service for over 10+ years, the manipulation, over-talking disgusting way she is allowed to treat customers only says more about your business and how it shouldn't be ran. Ive been a loyal respectful customer for 3 years, never having an issue with anyone else but her. I would never take my animals back to this establishment who knows how they treat them. YOUR AN EMPLOYEE YELLING AT A CUSTOMER FOR CALLING TO REFILL A PRESCRIPTION... The establishment is not only losing great customers but business too. I know I'm not the only person who's had a problem with her that explains enough. Do yourself a favor do not go to this veterinary office, over priced, extremely rude and doesn't give a shit how there customers are treated. The staff is delusional.

We absolutely love this place! We take our dog Tallulah and our cat Truman Cat-Pote,here for all…read moretheir health needs. Tallulah is almost 13 and she's been having some problems with her hips. We called them, yesterday and they took us right in. The doctor determined she has arthritis and gave us meds for her. All the people in the office are so nice and very kind to our pets. We will always take our pets and future pets to Kennebec Veterinary Services. We highly recommend them... they're the best.

We started going to this vet a few years ago when it was Lakeside Vet because the vets closer to…read morewhere we live either weren't taking new patients or were scheduling months ahead. It was during COVID, and we liked that they had a protocol to provide safety. Later they merged with Hometown Vet and are just a few minutes closer to us in Fairfield, but we have stayed with them rather than checking around again with local vets because we like them. They are friendly and know what they are doing. We worked with them to get our oldest cat, who was diagnosed with diabetes, set with a regime of insulin and proper eating, and he has is still doing well at 15 years old. Of course the victors can be expensive, especially with multiple cats, but I have never felt they have either overcharged or recommended work to pad the bill. They do seem to have problems filling prescriptions when you pick them up at an outside pharmacy, ; not sure why.

They are quick to get your pet in when needed and they care about your animal like you do. Their…read morecustomer service is wonderful as well. Highly recommend.

We've been clients of Animal Hospital of Waterville for almost 20 years, and they're now taking…read morecare of our 4th dog. Dr. Macmillan is phenomenal, and I've heard nothing but good things about the other vets in the practice. All of the staff are friendly and truly caring. Can't recommend them highly enough.

We brought our wobblers boy here for acupuncture and they have been so nice and accommodating. And…read moreso kind to our boy!

These people were fantastic. Fit us in when others couldn't, provided very thorough care, great…read morepost visit follow up, and cheaper than our home town vet. 5 stars!

I used this clinic for less than a year. The camels back started to break when they were doing…read morerenovations and I was not allowed to use the restroom because it was "for staff only". Had to go into town and come back. The camels back broke when I brought my dog in with a leg injury that I had bandaged and Dr. Pomeroy removed the bandages, examined it, and re-wrapped the wound using the same bandaging material. Being a retired veterinarian I was horrified by this. There were other things that happened including staff being repeatedly unpleasant and obnoxious but these are the highlights of why I left the practice.

I have been going there for over 10 years. They were very caring and honest when my Boxer was…read moreaging. A brought my new puppy there and I love having a caring vet so close to home.

THE WORST VET!!! I brought my female cat to be fixed here and they botched her spaying... After she…read morewas fixed she always had a later of skin that would look as if she gave birth to a litter of kittens. She always would vomit as well. No matter what I would feed her. Most of the time it was soon after she ate. She would barely make it away from the bowl and vomit. Something was done when she had her surgery as she was sick right after it was done and she never recovered. The people were not friendly at all and I didn't get a warm or inviting vibe and they never even called back to check on her. They called me at like 1PM to pick her up and she wasn't even fully out of sudation yet.

This place is awesome... The owners really care about your pets and we love the videos and pics…read morethat they post online... Highly recommend these very professional people...!! :-) Gus loves the owners and seeing his doggy buddies at this place

Paws and Claws was a disappointment. I brought my big male cat in for a grooming and asked what…read morethe cost would be. The owner replied "Well, it starts at $45 and then we see. We do the grooming, clip the claws and check for mats in the fur." I figure maybe $60 or 65. I come back in 25minutes and it's $75. Best I can tell they did what they said they're were going to do. So where's the difference? I expressed some shock and she largely blew it off. The kitty was not happy about the experience (it is his first) and apparently peed. Well, that's part of the business, is it not? Did I get charged $30 for the pee? I don't know but it was unreasonable to charge $75 for under 30 minutes and nothing special. The owner is mostly a fast talker and less personable. I will not return. Also, they have a sign up in the lobby that warns: Only CASH or CHECK.